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McGrocer Reviews 173

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TrustScore 4 out of 5

3.9

Grocery Store
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders arrive quickly and are well-packaged, even for international shipments. Many people highlight the excellent communication throughout the ordering and delivery process, appreciating the clear updates and responsiveness from the team. The overall service is consistently described as top-notch, making it easy for consumers to access products that might otherwise be difficult to find. However, some customers were not happy with the pricing, specifically mentioning high shipping costs and unexpected additional charges for customs. A few other people also felt that there were issues with their orders, such as items being unavailable, incorrect quantities, or products nearing their expiration date.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, often praising fast shipping, timely arrivals,... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers praise the ease of ordering, quick... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the products,... See more

Price

Reviewers highlight negative aspects of price, with many expressing disappointment and disgust over high... See more

Service

Consumers find service to be positive, highlighting top-notch shipment and great communication. Reviewers... See more

Based on these reviews

Rated 4 out of 5 stars

I got everything I ordered in good shape and well packaged in a week, whick is not that long considering I live 2000 miles away. There was one thing in my order which wasn't available, but I got refun... See more

Company details

  1. Grocery Store

Written by the company

McGrocer is an online platform that aggregates groceries and household essentials from a variety of UK stores and have it delivered to our customers' doorsteps locally and globally. We enable customers to buy products they need or crave from one or multiple UK stores, including supermarket branded products and specialist products that are not easily accessible to them. For a single delivery fee, our shoppers pick your order, we pack them, and deliver to each customer across the UK and the rest of the world. For us, it's not about ultra-fast delivery or delivery of everything – it’s about satisfying the diverse lifestyle choices of people seeking alternatives and offering a more convenient grocery shopping experience, so customers can spend more time doing the things they love.

Contact info

3.9

Great

TrustScore 4 out of 5

173 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

We were recently in the UK and loved…

We were recently in the UK and loved some of the candy there. It was great to be able to order what we wanted and have it shipped here. It came very quickly and was perfect. Great experience. Will order again.

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! would recommend McGrocer to anyone looking for quality products, stellar customer service and express delivery. Well done!

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Their service is fast from England to…

Their service is fast from England to Canada! The food is packed securely and, although not dry food or in cans, it's wrapped and packed so well it arrives in wonderful condition....and still edible. I was staying in Wales with friends recently and their ritual every evening while waiting for the meal to be ready, was to sip some wine and have a slice of M&S cheesy garlic bread. I'm home now and was missing it. Thank you for providing this service!!! Joan

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you guys for your great service

Thank you guys for your great service! GOD continue to bless your business as you serve good quality products for an affordable price. I just had my baby on November 5 C-section plan to breast-feed but had to supplement, My baby has had no bad side effect no spit up no problems at all The kendamill goat infant stage 1 formula.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great shopping experience!

As an overseas customer, one always hesitate to use a new provider. With McGrocer, I experienced responsive and professional customer service plus reliable and fast delivery . I recommend it.

October 14, 2024
Unprompted review
Rated 1 out of 5 stars

They sell what they do not have

This is a scam, they are advertising that a product is available but after the checkout you get notification that it does not. When you ask them to adjust the website they do by INCREASING THE PRICE X 2 of the item which does not exists.

Also do not get fooled by the welcome discount, it does not work. This is the start of fraudulent behaviour from their side.

October 31, 2024
Unprompted review
Rated 1 out of 5 stars

I feel robbed!

I ordered from McGrocer over a week ago and have STILL not received my order!

I even have to wait days to even get an email response from them!

Really shocking service

October 15, 2024
Unprompted review

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