They actually pay if you win. It takes a couple of days though. The one thing they could do better is be more consistent with the weekly loyalty club free SC they promote. They don’t always provide th... See more
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Review summary
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Reviews shaping this summary
I give 4 stars because I hit the jackpot. I give 4 stars because the payouts come slow. If you were to take it all out at one time it becomes a waiting game. If you win something this huge I assume it... See more
It's a fun sweepstakes casino for tables and slots entertainment. If you don't have any other use of your money, you can buy in and have fun. Don't expect to walk away with much $, if any as it's not... See more
You need a easier way to redeem money when you have to verify yourself
Company details
Written by the company
McLuck is a social casino where the player comes first. We’ve searched the globe to bring you the best online casino-style slot games from the most trusted providers. New games are added every week so there’s guaranteed to be something that suits your style and level of experience. We also bring you fantastic McJackpots that can drop at any time - play our top games for your chance to land an epic prize. You’ll get rewarded with Gold Coins every day you log in, and we offer fun promotions where you can win more coins to extend the fun.
Contact info
United States
- support@mcluck.com
- mcluck.com
4.1
Great
10K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Locked account after I won
I signed up, made my first purchase, and played for awhile then I hit jackpot for $1700. I went to verify my identity and once I did they immediately locked my account and sent email saying I had a duplicate account and to login to it. I have no knowledge of any other account plus I need to redeem my winnings that I just won. I have tried contacting customer support via phone and email and Facebook and haven’t heard anything back from anyone. This is not right. How can they lock my account with all the money I won still on it? I have no problem giving them whatever they need to verify my identity but nobody will respond to me to let me know what we can do to fix this.
Update: STILL NO RESPONSE FROM AN ACTUAL PERSON. Only an automated response back on my email and on Facebook messenger. And it says if you respond to their email before they send you another one they will move you to the bottom of the line for help. That’s some bullcrap.
July 3, 2026
Unprompted review
Reply from Mcluck
We're sorry to hear about your experience. Please continue contacting us via email so the appropriate team can review your account. For privacy and security reasons, we can't discuss account-specific details through this channel, but we'll be happy to assist you via email at McLuck.com
Reply from Mcluck
Hello customer,
This is Grace from McLuck.com Customer Support.
We’re sorry to hear about your experience—this isn’t the service we strive for.
Please contact our support@mcluck.com so we can look into the issue and help resolve it.
We take all concerns seriously and truly appreciate you bringing this to our attention.
You need a easier way to redeem money…
You need a easier way to redeem money when you have to verify yourself
July 3, 2026
Good RTP and fun games.
July 3, 2026
I won a little but have not been able…
I won a little but have not been able to collect due to the verification process. They use veriff to verify your ID but after several tries it locks you out. I contacted veriff to get it unlocked but they said McLuck had to do it. Well I tried contacting customer service for several days now and have had no help from them. I got several emails from the support team at McLuck saying they are working on my case so basically they're stalling and kicking the can down the road. My advice is to avoid McLuck at all cost unless you just want to give your money away! McLuck is a total scam!!
July 1, 2026
Unprompted review
Reply from Mcluck
Hello Richard,
Thank you for contacting McLuck.com Investigation Team.
This is Andres G and I will gladly assist you with your verification inquiry.
We're sorry to hear about your experience and understand how frustrating it can be when you're unable to complete the verification process.
Please be advised that we have already reached out to the appropriate team through ticket ID 3649430 regarding your verification concern. Your case is currently under review, and we are actively working toward a resolution.
We appreciate your patience while this is being investigated. As soon as we receive an update, we will contact you through this ticket.
Best regards,
Amazing platform
So mc lucc is awsome to play on really does pay and normally the first time takes a minute to get and then the next time win doesnt take as long and all but now might take a lil longer if havent won in awhile but alot of fun on there and there baccarat the grand one u have to watch cuz the dealers cheat literally when they are supposed to lay down a card for both they will lay one down and say ohh well u lost next hand watch really close when they play and lay down hands some hands always require both people playing to have a card dealt they like to do it fast and quicx lay one down so dont notice if u dont play but hey dont get me wrong other than that baccarat still amazing especially with live dealers and all so cool and all and just wish the jackpot spin come up more and explain the gold xoins never use cuz inwant real money not fake lol and all wodhbwould give more chances to get free stuff like spins and coins to play and all to win but i love this platform very awsome and do win pn it and safe to play to with ur vital info to
July 1, 2026
It’s a trusted platform that I absolutely LOVE
I love that it’s a REAL platform that is 100% trusted
June 24, 2026
McLuck is a piece of shit
McLuck is a piece of shit! I’ve had an account with them for nearly two years and never been able to win anything! I’ve thrown quite a bit more money away at them than any other social casino and they have never let me win. Don’t get screwed. I have won at several casinos usually on the daily bonuses they give out. Try other casinos bc McLuck is a waste of time
December 19, 2025
Unprompted review
Reply from Mcluck
Hello Josie,
This is Grace from McLuck.com Customer Support.
I'm sorry that you're disappointed with your recent gameplay experience.
As a previous player, I can understand where you are coming from, Josie. However, the nature of gaming is that there are no guaranteed wins; it ultimately comes down to luck in a given session.
That said, slot games blend luck with game volatility, so not every spin will result in a win. As the saying goes, you win some, you lose some. We never know when luck will turn in our favor. Please rest assured that at McLuck, we are dedicated to providing games that are both fair and enjoyable. While the outcomes may not have met your hopes this time, I’m confident that your good fortune will come around when you least expect it.
If there's anything else you'd like to know or if you need a little extra help, please don't hesitate to get in touch with us through Live Chat or at support@McLuck.com.
We’re always excited to help you with whatever you need!
McLuck makes it simple to play deposit…
McLuck makes it simple to play deposit and withdrawal
Thank you
June 7, 2026
The best game ever!
I just love this game. They helped me in my time of need. The payout was fast and they are consistent . I recommend everyone to try them. They might just change your life. I can’t wait to I really hit them 6 digits.
June 21, 2026
Unprompted review
Best website to buy into
By far, one of the most responsive websites I've ever bought into. I just hit my second grand jackpot and it was approved within 24 hours. I love when a website pays you as intended. Five stars all the way.
June 27, 2026
Unprompted review
Dont bother playing here
Dont bother playing here. Set up for you to lose. You will not win. Stay away.
EDIT:Crazy how you get a real person on reviews but no responses via email and AI chat bot.
STAY AWAY!! THESE PEOPLE ARE EUROPEAN PREDATORS
May 31, 2026
Unprompted review
Reply from Mcluck
Hello Deebo,
Thank you for contacting McLuck.com Investigation Team.
This is Andres G and I will gladly assist you with your concerns.
We're sorry to hear that your experience has left you feeling this way. We understand how frustrating it can be when you feel your concerns have not been addressed as quickly as expected.
Please be assured that our team reviews every inquiry individually, and we strive to provide accurate updates as soon as they become available. We sincerely apologize if our response time has not met your expectations.
If your concern regarding your account is still unresolved, we encourage you to continue communicating with us via email. We'll be happy to review your case and provide any available updates.
Thank you for your patience and for giving us the opportunity to assist you.
Best regards,
Experience has been fun and rewarding…
Experience has been fun and rewarding at times. One bad experience on 3 chili's and bonus feature was about bust and I went through $3000 on $10 spins and never triggered bonus or line pay. It was brutal!
June 20, 2026
Yaycasino is a scam, Mcluck is not.
I was able to redeem my winnings on Mcluck platform (but cant give everyone 5 stars). *CLARIFICATION: Dont play yaycasino.com. they wont verify my account. They wont respond to my emails. I have $300 balance that i cant cashout because yaycasino is a scam. USE Mcluck if u like to cashout your winnings.
June 27, 2026
Unprompted review
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