They actually pay if you win. It takes a couple of days though. The one thing they could do better is be more consistent with the weekly loyalty club free SC they promote. They don’t always provide th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I give 4 stars because I hit the jackpot. I give 4 stars because the payouts come slow. If you were to take it all out at one time it becomes a waiting game. If you win something this huge I assume it... See more
It's a fun sweepstakes casino for tables and slots entertainment. If you don't have any other use of your money, you can buy in and have fun. Don't expect to walk away with much $, if any as it's not... See more
You need a easier way to redeem money when you have to verify yourself
Company details
Written by the company
McLuck is a social casino where the player comes first. We’ve searched the globe to bring you the best online casino-style slot games from the most trusted providers. New games are added every week so there’s guaranteed to be something that suits your style and level of experience. We also bring you fantastic McJackpots that can drop at any time - play our top games for your chance to land an epic prize. You’ll get rewarded with Gold Coins every day you log in, and we offer fun promotions where you can win more coins to extend the fun.
Contact info
United States
- support@mcluck.com
- mcluck.com
4.1
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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This is one of the most rigged sites on…
This is one of the most rigged sites on the internet along with spinblitz. They may be generous and let you win once or twice but as soon as you cash out 1 time the bonuses disappear and the wins stop completely. Not to mention the customer support is basically non existent so good luck if you have any issues.
June 12, 2026
Unprompted review
Reply from Mcluck
Hello there, Ben!
This is Daniel, from the McLuck Team.
I understand that your previous gameplay experiences weren't favorable. We assure you that the operation of our games involves no human interference with the random number generator that powers the result; hence, results are unpredictable. It uses a specific algorithm that is in line with the industry standard and in no way linked to players' play patterns.
Our games come in a range of volatility (between low and high). Low volatility means the game has a higher frequency of winning rounds with lower amounts, while high volatility games have less frequent winning rounds with higher amounts of winnings.
Nevertheless, we all know that games are a combination of luck and game volatility. At the end of the day, not all spins are guaranteed to win. As they say, you win some, you lose some. We never know when luck will smile upon us. But we assure you that here we are committed to ensuring that our games are fair and fun. I’m sorry if the results of the games didn’t meet your expectations; however, I’m sure you’ll have a stroke of good luck when you least expect it.
If you have any other questions in the future, please don't hesitate to reach out to us. We're here for you.
Enjoy every moment especially when I…
Enjoy every moment especially when I win the money that I want...
June 11, 2026
Great place for fun
February 24, 2026
Reply from Mcluck
Hello Colin,
This is Grace from McLuck.com Customer Support.
We’re sorry to hear about your experience—this isn’t the service we strive for.
We’re sorry for your experience, as this isn’t the service we aim for.
Kindly email support@mcluck.com so we can review and resolve the issue.
We value your feedback and appreciate you bringing this to us.
I was requested to verify my credit…
I was requested to verify my credit card, after trying to redeem about $1200. I tried contacting customer support by email and also by phone, to let them know the option to verify my CC is not available in my profile, so they need to reset it or resend the request.I would love more communication, this waiting game sucks. I play on other sites, and have never had issues with redemptions or verification ever !!! The lack of communication is very frustrating!!!!!
June 11, 2026
Reply from Mcluck
Hello Nadia,
Thank you for contacting McLuck.com Investigation Team.
This is Andres G and I will gladly assist you with your verification concern.
First of all, we sincerely apologize for the frustration and inconvenience this situation has caused. We completely understand how important it is for you to complete the verification process and proceed with your redemption request smoothly, especially after multiple attempts to contact support.
We truly appreciate you bringing this to our attention.
At this time, we have forwarded your concern regarding the missing credit card verification option so the appropriate team may review and reset the request if necessary.
Once the verification request becomes available again on your profile, kindly upload the requested payment method documents through the Document Upload Section on the website.
For card verification, please ensure:
* The whole card, front and back, must be visible
* Clear picture
* No flashes
* No blur
* All 4 corners visible
Please remember that our estimated review timeframe for submitted documents is approximately 48 hours.
We truly appreciate your patience and understanding throughout this process, and we sincerely apologize again for the delay and communication difficulties experienced.
Best regards,
Reply from Mcluck
Hello Iance,
Thank you for contacting McLuck.com Investigation Team.
This is Andres G and I will gladly assist you with your feedback.
We’re sorry to hear that your experience did not meet your expectations, and we truly appreciate you taking the time to share your feedback with us.
We understand how frustrating situations involving gameplay, account reviews, or redemption concerns can be, and your comments will be documented and shared internally with the appropriate team for review.
Thank you again for sharing your experience with us.
Best regards,
I'm not sure if the site is hacked or…
I'm not sure if the site is hacked or what but it keeps crashing and every time it crashes your money disappears it's sad because they have the games I like but haven't won in over 2 months and will not be buying in again
June 11, 2026
Unprompted review
Reply from Mcluck
Dear Lisa,
We are truly sorry to hear about the technical difficulties you have been experiencing and the deep frustration this has caused. We completely understand how unsettling and stressful it is to see a game crash and feel like your balance has suddenly disappeared, especially when it involves the games you enjoy the most. Please rest assured that our platform is fully secure, but game crashes can sometimes occur due to temporary connectivity or browser sync issues that interrupt how your balance is displayed on your screen.
When a disruption like this happens, our server securely records the exact outcome of that moment, and your true balance is safely updated in the background. We want to make sure your account is perfectly accurate and help restore your confidence, so we would love to have our technical team manually audit your recent sessions. Please reach out to our support team with the approximate dates and times of the crashes, and we will gladly investigate this to ensure every single coin is accounted for.
Love this platform
Love this platform. First time playing i won $1,250. Payout in 3 to 5 business days. It's only been 2 days so im waiting to see. Impressed by the amount of slots they have.
June 11, 2026
Extremely poor customer service
I opened my account a couple years ago and I bought a few gaming packages from them over the couple years. I hadn't won anything until this last month. I bought a few packages and I had one almost $200 when I went to cash out they said I had opened numerous accounts or multiple accounts I guess they said and they voided the wind and anything I had purchased. I did not intentionally open multiple accounts. On their initial sign in page it says to log in with email or your social page and I couldn't remember which email I used so I proceeded to sign in with my Google account. I did not know that it made a new account for me. I've tried to talk to them or email them rather they did email me back saying that I opened too many accounts and that there's nothing they can do pretty much. When I tried to explain again what had happened they blocked my email. That's extremely poor customer service in my opinion.
May 31, 2026
Unprompted review
Reply from Mcluck
Dear Diane,
We are incredibly sorry to hear about the deep frustration and distress this situation has caused you. We completely understand how upsetting it must be to celebrate a long-awaited win of nearly $200, only to have your redemption canceled and your account closed due to an unintentional mistake during the login process. Losing track of which login method was originally used is an easy oversight to make, and we hear how disheartening it is to feel like your explanation wasn't fully understood or considered by our team.
Please know that our guidelines regarding multiple profiles are in place strictly for platform security and compliance, but we never want our players to feel ignored or pushed away when an honest mistake happens. We would like to look into this manually and review the details of your situation. Please reach out to our dedicated verification team at [Insert Support Email Address] using your primary email, and provide your full name and any known login details so we can thoroughly re-examine your case and provide you with a clear, fair resolution.
Yes they give good bonuses i agree with…
Yes they give good bonuses i agree with that but ive been purchasing and not getting nowhere. Its like a no win situation is my opinion. Them 9.99 11.99 14.99 several times add up. Im trying to win a little not donate
June 11, 2026
Unprompted review
Reply from Mcluck
Dear Shawna,
Thank you for sharing your perspective with us. We completely understand your frustration, and we appreciate your honesty about how you feel. It can be incredibly discouraging to enjoy the bonuses we offer, but feel like your actual purchases aren't leading anywhere. We know that those smaller purchases absolutely add up over time, and it makes complete sense that you are playing to enjoy a win rather than just feeling like you are donating your hard-earned money.
While the outcomes of the games are completely random and based on chance, we never want our players to feel like they are in a no-win situation. We truly value your support over time and take your feedback seriously, as keeping entertainment fun and fair is very important to us. We genuinely hope that your experience turns around and brings you some of the wins you're looking for soon.
Slots are rigged especially any Penguin…
Slots are rigged especially any Penguin King! Disgrace of a platform
June 10, 2026
Unprompted review
Reply from Mcluck
Dear Jeremy,
Thank you for sharing your feedback, and we are truly sorry to hear about your frustrating experience. We completely understand how discouraging and upsetting it feels to go through a difficult losing streak, especially on games you enjoy like Penguin King. It can certainly feel like things are stacked against you when the outcomes don't go your way, and your frustration is completely understandable.
Please be assured that the fairness of our games is our top priority. All games on our platform operate using a certified Random Number Generator (RNG), which ensures that every single spin is completely random, independent, and unbiased. While we know this doesn't change the disappointment of a tough session, we truly value your feedback and hope your luck takes a turn for the better soon.
Robbed me won after putting several…
Robbed me won after putting several thousand in had been a player for a year or so I trusted it but then I won 4000 usd and when I went to redeem had done so maybe 30 times give or take already had about 1400 left in my account so total only 5400 but it’s 5400 they locked my account redemption never came emails about forfeiture due to a undisclosed violation of their rules and terms I kept poking the bear it’s a company in Eastern Europe office which is now closed fyi to complain Estonian scam corp I sent a fiver guy to their address nothing there update suing their us holdings for fraud done playing games with scammers article 4.3 was their final verdict when I sent a notice of complaint to their field P.O. Box not an office my pi is watching the lone wolf throwing away your sc slips
May 7, 2026
Unprompted review
Reply from Mcluck
Dear Grant,
Thank you for sharing your experience and expressing your frustration. We understand how deeply upsetting and stressful it is to face an account restriction and the forfeiture of your balance, especially after being a loyal member of our community for over a year and successfully completing numerous redemptions in the past. We realize how disheartening it must be to receive a notification regarding a violation under Article 4.3 of our Terms of Service without a full understanding of the underlying circumstances.
Our compliance and security teams are bound by strict regulatory and operational guidelines that require thorough account audits to protect the integrity of the platform. When a violation of our terms is identified, actions such as profile restrictions must be enforced in accordance with those agreed-upon rules. While we know this final outcome is incredibly disappointing, we take your feedback and observations seriously as part of our commitment to maintaining a secure environment for all users.
When I am playing in the middle of the…
When I am playing in the middle of the game it freezes up and shows me a sad face and so I have to exit out of the ame just to restart and as well on my bonuses and then I can't finish them up when it freezes up on me. It will show me how much I win but then I don't get it once or freezes. Makes me so madddddd.
June 6, 2026
Reply from Mcluck
Dear Celeste,
Thank you for sharing your feedback with us, and we are truly sorry to hear about the technical frustrations you have been experiencing. We completely understand how incredibly maddening it is when a game freezes and displays an error screen right in the middle of your play, especially when you are in the middle of an exciting bonus feature and feel like you are missing out on your hard-earned winnings.
Please be assured that our system includes a safety protocol for moments exactly like this; even if the game freezes visually, the outcome of your session is still securely calculated on our main servers, and any winnings are automatically credited directly to your profile balance. To help prevent these interruptions moving forward, we highly recommend clearing your internet browser's cache and cookies or trying a different internet connection to ensure optimal stability. We want you to have a smooth and enjoyable experience, and we appreciate your patience while navigating these technical hiccups.
I was flipping through FB this came up…
I was flipping through FB this game came up the guy was winning ,so I was like let me try this I'm so glad I did.I got a welcome gift it was two dollars and from there it went up playing twenty cents to like 450.00 cashed out to my bank account after verification then got another six hundred cashed out five hundred loving this game.
June 9, 2026
Reply from Mcluck
Hello there, Mahiya!
This is Daniel, from the McLuck Team.
We would be glad to investigate this matter for you. Please don’t hesitate to reach out directly to our Customer Support Team at support@mcluck.com. Kindly resend your inquiry using your registered email address and include any relevant details so we can thoroughly review your case and assist you further.
We look forward to hearing from you! Your satisfaction is very important to us, and we are committed to making sure you enjoy your time on our platform.
Rigged Slot play
I played a game called Coffee Express and I eventually hit the bonus but when I did I got logged offline and when i.logged back on and went back to the same game it would not load up, and yes every other game loaded fine but Coffee express would not load and let me play my bonus that Ai assistant is s joke don't waste your time or money on this site.Customer service is a joke too.
June 10, 2026
Unprompted review
Reply from Mcluck
Hello there!
This is Daniel, from the McLuck Team.
We would be glad to investigate this matter for you. Please don’t hesitate to reach out directly to our Customer Support Team at support@mcluck.com. Kindly resend your inquiry using your registered email address and include any relevant details so we can thoroughly review your case and assist you further.
We look forward to hearing from you! Your satisfaction is very important to us, and we are committed to making sure you enjoy your time on our platform.
Reply from Mcluck
Hello Sara,
This is Hazel from McLuck.com Customer Support.
Thanks so much for sharing your thoughts about McLuck.com! We're glad to hear you're enjoying the variety of games. We understand it can feel a bit frustrating when the game don't seem to award as often as you'd like. All our games use certified systems, so every spin is completely random and independent—there's no way to predict or influence the outcome. If you have any specific questions or want us to look into a particular game round, just let us know. We're here to help and always appreciate your feedback!
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