MCM Reviews 167

I have bought 15 bags from MCM,a make up bag, trainers and even a cap as a gift for my son DIRECTLY FROM MCM SHOPS .
I placed a genuine brand new bag for sale on vinted. MCM THEMSELVES made vinted remove my item stating that they believed it to be counterfeit. MCM THEMSELVES CANNOT TELL WHAT THEIR OWN GENUINE GOODS LOOK LIKE. I’ve included my genuine receipt below and their listing removal notice just to prove that MCM themselves cant remember what their own bags look like.

Sent wrong product then refused to respond to me

I was mislead and lied too about a promotion that was available for purchases over 850 when it was time for MCM too give me my free wallet they were sold out after two of their employees promised the wallet too me I will never do business with them again I feel scammed and definitely lied too for a miserable 1,250 I hate liars

Never buy from mcm house Balgowlah.

The end of August 2025 I purchased a belt for my son‘s birthday $380. My son wore it one time the second time he wore it buckle fell apart November 5. I contacted repairs all online said 7 to 10 days I would hear something in December I contacted customer service and complained. I have a list of names people I spoke to and said the repair department is backed up, so what the quality of the belt is not the same as it was four years ago. On January 15 after me complaining hundreds of times calling the number customer service I got an email saying to send the belt back. They were gonna give me a refund. They received the belt January 28, 2026. I called February 3, 2026 and they said oh we see we got the belt back from the day. We got it back 10 days. You’ll have your refund today is February17, 2026. I still haven’t received anything and when I call MCM it just rings and rings and rings and sometimes it just hangs up on me. It’s like they have my number stored or something and they know it’s me. For being a well-known product expensive merchandise this is horrible customer service ! I get told a supervisor will call you back 24 to 48 hours. Never once has One ever called me back. I called the customer service. They say oh we do not have no supervisors in. Oh don’t worry we see that we received about you gotta wait we’re so behind it. It’s just been horrible experience with MCM and for buying my son a belt for $380 and me being on disability I just want my money back so I can buy him another one somewhere else but he really wanted that cause he had one for four years and it lasted that long this one didn’t even last one or two! I keep emailing them. I’m never getting a response back nothing

Just a heads-up to anyone considering buying from MCM House. I recently purchased a brand-new Old Elm Global Rectangular Dining Table dining table, and after one meal, it already showed permanent oily fingerprints that won’t wipe off. To me the timber looked completely untreated. When I raised it with the company, I was told the table “can dry out” and that I should apply clear furniture wax or sealant — but that doing so might void the warranty. In other words: you’re expected to maintain and re-seal your brand-new table before you can safely eat at it.
No mention of this at purchase in-store. No care guide in the box. No warning that the surface was effectively raw timber. For a premium piece of furniture sold as ready to use, this feels completely unreasonable. A dining table should be fit for its purpose — not a restoration project from day one.

I have been receiving help and guidance from Amir at the Central London store via phone and online. He has been a great help to help me decide which backpack to purchase and sent me lots of videos and pictures to compare sizes and how the bag looks on a female colleague. He is an asset to the company. I look forward to purchasing from him again.

Made 2 orders on MCM.

They put the wrong address for one order, DHL can't find my address, luckily I had to go after them and explained. They finally gave me the parcel. Otherwise DHL would return the parcel to MCM. Made a complain via Email, they ignored my Email. No apologize, nothing!!

The other Order, I refused to take it because they couldn't cancel it. Parcel went back to the MCM. After 10 days, no updates, no refunds,.... Customer Service is a joke!

Are you really a high-end luxury brands???

If I can't get my refund or at least a update within this week, I will go after the boss of this company and spam him a tons of Complains about how bad was the service. Let's see if the Customer Service dares to ignore me AGAIN??????

I purchased a card wallet from MCM four months ago. The glue is already coming up, and I’m quite gentle with it. Since it is now a Korean owned company, quality and customer service has gone in the gutter. Will never buy from them again!!!

This is by far the worst HIGH END company i've EVER dealt with. I made a purchase and within 5 mins called to change my order. I was told they couldn't change it. Even though nothing was even process yet. Also, I couldn't cancel the order. I had to wait to recieve the order and return it and then wait 7-10 for a refund. If anyone is wanting to shop here..... BEWARE!!!!

I love that there is just one right after the other any doesn’t have a lot of chitchat in between! Thank you, good, sir -257jen

Damn he’s loud. But they have nice stuff with good prices.

Great experience on WhatNot 🤩

Bought coins from them on whatnot, what can I say a wonderful company great people and wonderful customer service!!!

I purchased 5 gold coins from MCM on Ebay they accepted and processed my order and charged my card. The next day I found that they had unilaterally cancelled my order and refunded me. The problem was I wanted them to honor the order. When I contacted them they said the order was cancelled due to an "internal error" and said that the item was "out of stock." However, the same item was for sale the next day however the price had gone up $53/coin for a total increase on the order of $265. When I said they needed to honor the price at which they sold the coins to me, they told me they have the right to cancel any order. I told them that any retail store that advertised and sold something to you under that advertised price would have to sell it at that price. They said not us.
I asked to talk to a Manager and talked with Melissa who initially said that she would give me $10 off the new order (and increase of $265). I said no and that they needed to honor the price. I then asked to talk to her manager and she would not let forward me. She did promise to talk with them and call me back the next day at 2PM. 2PM came and went so I called her and she gave me a half hearted sorry about missing the scheduled call back and then offered me a whopping $25 off the increased price (again a $265 increase). I told he that wasn't going to cut it and was going to let her know that I was going to let everyone know this company has no ethics.
I warn you not to purchase from this company, they are slimy at best and certainly unethical in their business practices. I will never purchase from them again.
Date of experience: November 13, 2024

I sooooo wish I could give MCM a 0, first off I ordered a bag and wallet the bag that came has the wrong strap attached to it. It’s been over 3 weeks of me going back and forth an all I get is we’re lookin in our warehouse for your correct strap. No one call or emails me, I HATE that I purchased anything from them with the prices they charge the least they can do is give me what I paid for

If I could give this a 0 I would. My husband ordered me a bag well the wallet that comes in it melted in my house- like WTH! I contacted customer service, Brittany who is so careless and blames me for having something “stick to it,” like it melted itself due to poor quality

I went to the MCM store in Conduit London. I had to most amazing service from Valeria. She made sure I was fit with the right bag. This store knocked it out of the park. They made the experience very personable. I will be back the next time I am in London.
Thank you Valeria!

Please help i make an order a bag costs 1310 euro and they said that they have send to me and they give a tracking number that saws that it steel haven’t left from them it they insist that they have send it i lost my money help i afraid

I'm glad I came to read these reviews. People beware!!! This is a tiny company that it probably struggling to stay alive. They have 1 manager available. As in, if that person is gone for the day, no one can help you, so I was told. I've placed two orders with them only to find out the following day that my order was canceled due to lack of inventory. When I called customer service no one was able to explain to me what was exactly going on. I checked a month later to see if I could order again and there were the items still. Available! Just like last time. I asked to speak to a manager and that's when they told me that there is only one manager and was not available for the day. They told me to call the following day and i did and they told me the same thing, to call the following day. At this point, I do not trust this company and I know the customer service is terrible. It's probably 3 to 4 people working from a garage honestly.