MC Plan & Site Services Reviews 70

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions pleasant and productive. The service provided is frequently highlighted as efficient and reliable, with many people appreciating the smooth and stress-free process. Reviewers also commend the excellent customer service, noting the team's responsiveness and willingness to offer support and advice. However, some customers experienced significant issues leading to disruptions, such as loss of heating. Additionally, a few people reported needing to repeatedly request documentation to confirm work compliance with building regulations.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as fantastic, swift, and efficient. Many... See more

Customer service

People report positive experiences with customer service, highlighting helpful and efficient support.... See more

Based on these reviews

Rated 5 out of 5 stars

Steven particularly has been great since he took over our project. He even rang around 7:00 pm one evening to update me on an urgent item. Professional yet friendly and clearly very knowledgeable rega... See more

Rated 5 out of 5 stars

After a worrying departure of our builder before official sign off I contacted MCPlan to get advice on next steps. Jamie made contact and thankfully arranged for Steve to come round for a walk and adv... See more

Rated 5 out of 5 stars

Amazingly quick, efficient service from MC Planning again. This is the 3rd time we have used them for various home build projects and from start to finish Jamie has been brilliant, as well as Sarah i... See more

Rated 5 out of 5 stars

Tom, Jamie, Sarah & Jade at MC Plan & SS have made every project at my family home easy and straight forward. Available for support whenever I have needed them. I would HIGHLY recommend over the Local... See more


Company details

  1. Education & Training

Information provided by various external sources

MC Plan & Site Services Ltd


Contact info

4.8

Excellent

TrustScore 5 out of 5

70 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic and swift service from the…

Fantastic and swift service from the entire team in MC Plan & Site Services. Personalal anhelpful support to ensure the correct and compliant permit was in place.
Although it was a team effort, thank you to Tom and Sarah and Jo

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

We used MC plan & site services for our large extension

We used MC plan & site services for our large extension and we're very pleased with the service provided. Everything was straightforward and helpful from start to finish. Regularly checking in with me as the build went on. Site visits, liaising with my builder went without a hitch. Would recommend highly.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great team, highly recommended

We engaged with MC Planning for our rear extension and loft conversion in 2022. The team were always on hand to answer questions and they made it simple to schedule site visits at various points through the build.
4 years later following the electrical sign off, I reached out to MCP for the final inspection and had one of their team swing by a few days later.
Great service and I would happily recommend their services to friends and family.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I used MC plan for the building control…House extension and total refurbishment

I used MC plan for the building control on my Sons house extension and total refurbishment, they were very easy to deal with and even let me steam the footage of various parts of the works when Ben couldn't attend in person.

Ben provided lot's of advice and was very realistic with his observations, just signed up to use them again for my Daughters project.

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

Would not recommend - not even worth 1 star

Our next door neighbours are using M C and Planning for their buildingwork. It's been a total nightmare for us as the clients have broken through the party wall which left us without our main heating source, a wood burner. This has been going on for 2 years and has cost us over £15,000. We have repeatedly asked for documentation to confirm the job is being undertaken according to building regulations. M C and Planning have made no attempt to talk to us, ignored all correspondence from ourselves and our solicitor.

January 26, 2026
Unprompted review
MC Plan & Site Services logo

Reply from MC Plan & Site Services

Thank you for your review.  We are not the builder, nor are we Party Wall surveyors. Both of those aspects are not part of our jurisdiction.  Building Control is a regulatory process that ensures construction projects comply with the Building Regulations which focus on health, safety and welfare. We are regulated by the Building Safety Regulator. You will appreciate that we are obliged to share any information with our clients only and are unable to share with any third party.

Rated 5 out of 5 stars

Great service, very professional

From start to finish MC Plan are extremely helpful, professional and knowledgeable. They were always on hand to answer queries or help when required. Always clear and precise on inspections. We will be using them again.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Professional friendly service

After a worrying departure of our builder before official sign off I contacted MCPlan to get advice on next steps. Jamie made contact and thankfully arranged for Steve to come round for a walk and advise of any outstanding works. Steve was friendly yet professional and calmly explained what works needed to be done in order to get sign off. We now have a plan and will take appropriate actions to ensure we are compliant to get sign off. Highly recommend.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Steven particularly has been great…

Steven particularly has been great since he took over our project. He even rang around 7:00 pm one evening to update me on an urgent item. Professional yet friendly and clearly very knowledgeable regarding his role. I would not hesitate to recommend Steven at MC Site services.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience using MC Plan

Fantastic experience with MC Plan and Site Services.

Quick and easy to get hold of when booking site visits, they sent email reminders of when visits would be required and turned around the certificate very quickly.

Friendly team too!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Stephanie managed to sort out my application and a site visit for the next day without any notice before my request. MC Planning was recommended to me by my structural engineer and my builder and I am not surprised at all!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient, helpful and friendly.

Amazingly quick, efficient service from MC Planning again. This is the 3rd time we have used them for various home build projects and from start to finish Jamie has been brilliant, as well as Sarah in the office sending documents through to us.
I can't recommend them enough!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

I have used MC Plan & Site Services on…

I have used MC Plan & Site Services on extensions, refurbs & new build projects & wouldn’t go elsewhere
They have always been efficient & (when everything seems to be getting more bureaucratic) easy to deal with

November 24, 2025
Unprompted review

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