Great company to deal with, they let me collect the bike as was in the area over deliver which I preferred. Jake’s personal approach is what will make this company stand out from others as he’s really... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Id use again for sure. A part for the bike didnt arrive with the bike but was sent out next day special delivery. These things happen & its how they're dealt with. Communication was 10/10. I... See more
My wife bought a Canyon e bike online which, despite much desk research into geometry, simply didn't work for her. After having bought another bike previously from MCRBikes, I asked them for a price t... See more
I called to enquiry about a bike posted on marketplace just as they closed at 6. The member of staff as very helpfull answering my question and directing me to the bike on there website. The bike w... See more
Company details
Written by the company
We Are The Fastest Growing Bike Shop In The UK For A Reason. Stockist of High-Low End Bicycles Based In Manchester, UK. Free UK Delivery And Warranty Included On All Bike Sales.
Contact info
Manchester, United Kingdom
- 0161 399 0796
- info@mcrbikes.uk
- mcrbikes.uk
4.4
Excellent
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 month
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An amazing buying experience with Jake…
An amazing buying experience with Jake from MCR bikes. Straightforward and great customer service. I’m in love with my new bike 😍
August 19, 2025
Fantastic prices, service and delivery!
I've just bought a bike from Mcrbikes, and highly recommend them.
My bike was delivered to Scotland for free and in 24 hours. It was amazingly well packaged and took me half an hour to put together.
I'm well-chuffed with it! Best price I had seen in the UK too.
The after-sales has also been great. I have zero complaints and would confidently use them again in the future.
August 12, 2025
Unprompted review
Just bought a 2022 specalized levo
Just bought a 2022 specalized levo
Of mcrbikes
Highly recommended company
Was exactly as described
And in very good condition for a used bike
Customer service was bang on
And you get a years warranty for peace of mind
Wouldn't go anywhere else for a bike again
Thank you Jake and team !!
August 14, 2025
Unprompted review
Great service
Great service, Jake was really helpful, answered all my questions, and when the bike arrived, it was in immaculate condition, and they even changed the tyres over as requested, had one minor issue after assembling the bike which Jake resolved immediately and sent the parts on, highly recommend this company, thanks Rich C
August 4, 2025
A great place to buy
Really Impressed, Jake kept me in to loop during the whole process from ordering to arranging pickup. We arranged for me to travel to the unit to pickup the bike and Jake met me there. The bike (Merida eOne-Sixty 9000) was exactly as described and like new.
July 11, 2025
Pre-owned Cannondale Topstone…
Bought a pre-owned Cannondale Topstone Neo Carbon 3 2022 from MCR Bikes. The whole process was very smooth and everything arrived exactly when promised. Very please with the bike and it's presentation. Would definitely deal with them and top marks to Jake for his help
July 28, 2025
Unprompted review
Customer service brilliant
After a mix up with my order it was sorted as soon as possible and the bike is amazing and in fantastic condition even though its pre owned, speaking to the company the person I spoke to was professional and polite.
July 28, 2025
I purchased a preowned Orange Clockwork…
I purchased a preowned Orange Clockwork bike, the bike has arrived and is immaculate. Looks brand new! Can’t believe the bike I received for the price I paid. 100% would recommend this company to anyone.
July 28, 2025
Unprompted review
Excellent service and very helpful…
Excellent service and very helpful staff would definitely buy of them again
July 21, 2025
Unprompted review
Shambles
Shambles. My order for a pair of shoes was confirmed and to be shipped. Then I get an email saying they are not available across Europe and would I accept a black pair instead of blue. Really?? If I wanted black I would have ordered black. Why advertise stuff they haven't got and why confirm the order?
Zero consideration for the customer and a really silly offer to send a different colour.
Update…they are now chasing me for details even though they themselves sent the email confirming the order and then another stating that the goods were not available…they have their own records! If I do not respond it seems my review will not be taken as genuine… it is. I see no reason to keep responding to them. Looks like an excuse to negate my review. They confirmed the order then said they cannot supply…simple and true. I am not making this up.
July 7, 2025
Unprompted review
Reply from MCR BIKES
Your order was initially confirmed upon placement, which is standard procedure. Our system then completes a secondary supplier verification, as our inventory operates on a 72-hour rotating stock update cycle across multiple European distributors. In this case, the supplier confirmed shortly after that the specific colour you selected was no longer available.
Rather than cancelling immediately, we contacted you to offer the available alternative colour so you could still receive the same product without further delay. This was intended as a customer-first resolution, providing you with the option to proceed rather than cancelling your order without consultation.
When you declined the alternative, your order was cancelled accordingly. At no point was any product misrepresented or withheld.
Regarding our follow-up communication, we contacted you solely to identify and verify the order so we could respond accurately and transparently to your review. This is standard procedure and ensures factual responses.
Our inventory model allows customers access to a wider range of products sourced across multiple distributors, and in rare cases availability can change between update cycles. We remain committed to clear communication and prompt resolution whenever this occurs.
— Mcrbikes Team
Thank you
Thank you, Jake and MCR Bikes Team, for sorting out the shoe exchange. While there was a bit of back and forth with Cube regarding their returns policy, your commitment to ensuring I received the correct size was excellent. The new shoes fit perfectly, and I appreciate your prompt service throughout the process. I highly recommend MCR Bikes!
June 25, 2025
Unprompted review
Thank you
Got to say, Jake went all out to ensure my experience with MCR went from a negative one to a positive one. Some issues with the bike I bought my son but these issues have been promptly resolved. Great service, thank you Jake 👍
June 28, 2025
Unprompted review
What an easy process
What an easy process, filled in the form late last week. Was emailed and they arranged to collect today as my day off text me 30 minutes before he arrived. He had a quick ride and checked bike over. Money sent whilst we were chatting. If I had another to sell I would use no issues
June 24, 2025
Unprompted review
Fantastic service ,he has a lot of…
Fantastic service ,he has a lot of knowledge and very easy to talk to .Communication is spot .,next bike is definitely coming from Jake.
June 15, 2025
Unprompted review
Great deal for a superb bike
Great deal for a superb bike. Best price around by far. Jake was excellent to deal with and kept me updated daily with the delivery.
Amazing all round. Buy from MCR with confidence.
👍
June 10, 2025
Unprompted review
Great service
Jake, you’re an absolute gem. Thanks for collecting my bike from Birmingham. No messin, no stress. 😎 Job done. Cheers for everything.
December 14, 2024
Unprompted review
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