Mcscom Reviews 7

Had not heard of this company before when they came up as a best buy on Hot UK Deals but feedback both on that site and here on Trustpilot encouraged me to buy from them.

Glad I did!

The product is excellent, the delivery next day. As important was the fact that the Customer Service was first class. 'Chris' answered emails outside of office hours and was most helpful in arranging an upgrade and other issues.

I can heartily recommend their services

MCS is a brilliant company. Purchased a latitude for my business. Turned up next day and is in an immaculate condition. Highly recommend if your in the market for a refurbished laptop.

I bought a 5290 2 in 1 from mcscom, initially there was flickering on the screen, then it developed a crack internally(No external damage), may be due to some assembly strains when they repaired it, even the system was in warranty, they asked me to pay another 180£ for the screen replacement, which i felt was not honouring the warranty clause. they just said external damage is not covered(There wasn't any).

I tried to check with Dell for the service, and their tone suggested that, this system is "missing/Stolen" on their system and should be with dell and should not have been sold to the customer, and will not be able to provide any support on the same. They didn't say stolen but were pretty shocked.

Even though i paid an attractive price initially(450£) when buying the laptop tablet, but seems to have all gone to waste, as it is not usable.
I would not recommend purchase from this seller.
Best
Abhi

Fantastic service. When there was a problem they just dpd returned it fixed it and delivered it back. All in the course of two days! No problems. These are the people you wan to buy from.

Bought a refurbished Dell Inspiron 13, with 16gb RAM, SSD, i7-8550 for a third of the retail price!!!!
It looked as good as new when it came (only 2 days after I ordered it) I am using it every day. I am writing this review with this laptop :)

I would defo recommend this website if you are on a budget but need great products with good specs.

Just signed up to Trustpilot in order to share my very positive experience with MCScom / MCS Technology.

I purchased a refurb Dell 5285 from them a couple of months ago. It was a smooth transaction and I was really happy with the ordering process, the Dell tablet and the price.

Unfortunately after a couple of months of daily use, it became apparent that the battery was approaching the end of its usable life - unfortunately this is just the nature of buying refurbished electronics sometimes, it will happen to any laptop or tablet ultimately, and I can't blame MCS at all since the issue wasn't evident when I received the tablet.

Annoyingly, it happened at the worst possible time- I'm a PhD student and fast approaching my thesis deadline! Because of this, I didn't want to be without a laptop, and have to wait for (then set up) a replacement. I asked MCS if they'd be willing to instead send a replacement battery for me to fit myself (it's not the easiest thing to do since it requires disassembly, but I mentioned that I was aware of this and have some experience taking apart an fixing laptops, so I was willing to accept the risk/liability in case it didn't work out). Less than 48 hours later, I received the replacement battery (completely free, including the shipping) with no hassle or fuss, and having just fitted it, have a fully working 5285 again.

While I was happy with the general service and purchasing experience (and as mentioned by another poster here, the fact they use DPD is worth mentioning since they are probably the best courier I've used) - what really has me pleased was their excellent aftersales support. When buying used/refurb tech, aftersales support should be a major consideration, and I'm super happy I chose MCScom and not eBay (or even Dell's own refurb site) since I bet such sellers wouldn't have been so willing to quickly send out a free replacement battery.

Hats off to MCScom, I'd happily use them again!

I was initially skeptical of purchasing refurbished computers. I was completely surprised how easy it was to set up my account and make a purchase. Literally with a few clicks of the mouse I completed my checkout. I got my Laptop for a fraction of the price of buying one of similar specs at a Retail store. The shipping prices was very reasonable and the Laptop was received at my front door within 24 hours of ordering. It was delivered by DPD one of the much better courier companies (Unlike myHermes and Yodel who just toss your packages over your fence if you're not home) .
I couldn't believe it I am really pleased with this super-fast service.
Now with all that great stuff being said I did have a small problem with the computer the GeForce 920M graphics card was not being recognised by the computer. I contacted them and they then quickly and efficiently dealt with my issue before long we came to a very favorable decision on my behalf and I was offered a replacement Laptop of the same specs.
I gladly accepted this offer, the replacement was send out and the faulty one collected at no additional charge to me.
MCS customer service was efficient, courteous and expressed a genuine understanding of my situation. Thank you for the personal touch, so seldom seen in this setting. The level of customer service is very good and their communication level is very efficient.
This is my first time buying a refurbished product online so the experience was a bit worrying at times, but that being said I will definitely recommend MCS Technology to all my friends and family who are in need of a Laptop or the numerous other electrical products they have on sale.
Great service! Very helpful and attentive Excellent Prices and Products.