ME+EM Reviews 3,788

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,935 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabric, tailoring, and design. Many appreciate the unique and stylish nature of the clothing, often receiving compliments when wearing items. The return policy is also frequently highlighted as convenient and efficient, making the shopping experience smoother. However, some people mentioned issues with pricing, finding items to be expensive, especially given that some materials are synthetic. A few customers also reported a decline in quality for certain items, experiencing issues like shrinking, fading, or buttons falling off. There were also occasional concerns about customer service, with some reviewers describing it as unhelpful or slow, particularly when dealing with faulty items or refunds.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the high quality, stylish designs, and... See more

Quality

People report positive experiences with quality, consistently praising the high quality of fabrics,... See more

Return policy

Consumers generally express satisfaction with the return policy, finding it to be simple, easy, and... See more

Price

Reviewers highlight ambiguous aspects of price. While some customers find the quality justifies the expense,... See more

Service

Clients share positive opinions on service, particularly praising the 'try before you buy' option for its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shopping with ME+EM is always a good experience. The app is well designed, there's good information provided (particularly with regard to model height so you can judge trouser length - and also the... See more

Rated 5 out of 5 stars

Beautifully packaged, easy order, easy return. I had a query, so called. Very helpful advice received. Try before you buy, brilliant. Only way to help me decide on a sumptuous dress for an up comi... See more

Rated 5 out of 5 stars

I find ME&EM pretty outstanding overall to be honest clothing, delivery, customer service. I am a size 12-14 so definitely not a suits everything kind of person but every time I order I have found th... See more

Rated 5 out of 5 stars

I'm a fairly recent convert to Me+Em. Yes, the prices are more than I would have usually paid but the cut, quality and sizing absolutely makes up for this. Obviously a huge amount of attention to d... See more


Company details

  1. Clothing Store
  2. Fashion Designer

About ME+EM

Written by the company

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality of clothing and service

It was the first time I had ordered from ME&EM and I was really impressed with the quality of the clothing and fabric and how unique the style was.
I also telephoned Customer Service and they were very approachable and able to help with my query and were very understanding of my situation.

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful designs, not always good for tall people

Beautiful designs and sometimes beautiful fabrics. Watch out for the “polyester creep.” I’m tall and have trouble with ME+EM trouser length—sometimes it’s fine, sometimes they’re too short. Please offer long lengths in your trousers and jeans—you offer shorter lengths.

March 25, 2026
Unprompted review
ME+EM logo

Reply from ME+EM

Dear Elaine,

Thank you for taking the time to leave your feedback with us.

We are pleased to hear that you find our designs and fabrics beautiful. However, we are sorry to hear of your frustration regarding the consistency of our trouser lengths and the composition of certain materials. Your request for dedicated long lengths in our trousers and jeans is much appreciated and will be passed on to the correct department, as we are always looking for ways to improve our sizing provision.

In the meantime, I would like to let you know that we have a dedicated styling team who would be happy to assist you in identifying specific styles with longer inseams or pieces that may better suit your height. Please feel free to contact them at onlinestyling@meandem.com.

Thank you once again for bringing this to our attention.

Kind regards,
ME+EM Customer Care Team

Rated 2 out of 5 stars

Poor customer service …

I was invited to write a review and didn't think I'd have to ever give Me + Em two stars. I bought a reversible belt - when I turned the buckle and wore it on the tan side the buckle scratched the leather. I popped into the Marylebone store who verified the fault but as I'd bought it online a few months earlier I had to contact customer services. The store told me to send a photo and I'd receive a voucher - not a problem as I've been a regular shopper for several years. I wasn't expecting their response: they hadn't had any other faults so no voucher/refund. We batted a few emails back and forth - how could they make a decision remotely when the store had seen the problem? I was so disappointed I suggested I'd return a pair of shoes I'd recently bought and my card was re-imbursed immediately. I've since bought a beautiful dress from Marylebone but I've hesitated on 2 or three other items because this has left me disappointed. I've read other online reviews - I haven't had problems with quality, store staff are usually good though I tend to agree with a comment about Kings Road; online purchasing/returns works efficiently and I agree with some of the other reviewers, Customer Services is a misnomer - they fall short.

February 10, 2026
Unprompted review
ME+EM logo

Reply from ME+EM

Dear Sheryl,

Thank you for taking the time to leave your feedback with us.

Firstly, please accept our sincere apologies for the disappointing experience you have had with your reversible belt and the subsequent service from our Customer Service team. This is certainly not the standard of care we aim to provide, especially to a long-standing and loyal customer.

We are very sorry for the frustration caused by the conflicting information between our store and online teams. This matter will be passed on to the correct department to ensure it is addressed appropriately and to help us improve our internal processes.

I would like to let you know that I have sent you an email regarding this matter so that we can look into this further for you. Thank you for your patience and for bringing this to our attention.

Kind regards,
ME+EM Customer Care Team

Rated 5 out of 5 stars

Perfect dress

Easy to order and return and pay for only the clothes you wish to keep.
I adore the dress I have kept, perfect for an autumn wedding. It is really well made and a perfect fit.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Forever clothes beautifully made

Been buying from Me+Em since their beginning and can honestly say I still use nearly every piece I've ever bought.
Beautifully made, timeless pieces that stand out from a crowd.
Always get comments on the many many dresses I own. Love them.

April 3, 2026
Unprompted review
Rated 4 out of 5 stars

The store is great

The store is great, everything went well with the purchase and return but the product doesn’t suit anyone with a bust.

April 10, 2026
Unprompted review
ME+EM logo

Reply from ME+EM

Dear Diggity,

Thank you for taking the time to leave your feedback with us.

We are pleased to hear that you enjoyed your experience in our store and found the purchase and return process to be seamless. However, we are disappointed to hear that the fit of our products did not meet your expectations regarding the fit.

This feedback is much appreciated and will be passed on to the correct department, as it is invaluable in helping us improve our future designs and sizing.

In the meantime, I would like to let you know that we have a dedicated styling team who would be happy to help you select pieces and offer advice on specific cuts and silhouettes that may better suit your requirements. Please feel free to contact them at onlinestyling@meandem.com for any assistance.

Thank you once again for bringing this to our attention.

Kind regards,
ME+EM Customer Care Team

Rated 5 out of 5 stars

I’m a fan

Short shipping time to Western Australia. No over packaging. Superb quality fabric. Very well cut flattering lines. I haven’t needed to return anything yet as every one of my dozen or so purchases has been bang on for size. UK14.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

blush pink jacket

So pleased with my blush pink jacket! It arrived beautifully packaged and on time. The quality of the tailoring is excellent and very good value. I received several compliments the first time I wore it which is always nice! This is an investment piece that will be worn for many years.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Silk lily of the valley print ruffle dress

Beautiful designs. I bought a dress for a wedding and it looked stunning. I loved how it had a bandeau ( removable) … what a great idea which makes it more versatile to wear to events too.
Sizing was accurate, although I had popped into the Manchester store to check!

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products, lovely cut and good quality fabrics. Their trousers are fantastic real feel good clothes! Beautiful leather belts and their cheesecloth blouses are a staple in my wardrobe once worn you won’t want to wear anything else. So soft!

April 10, 2026
Unprompted review
Rated 4 out of 5 stars

My favourite clothes company

My favourite brand I love the style and quality of the pieces. It is fairly priced and buying and returning is easy. It would be good to have free shipping especially when you have bought quite a few items! It would also be great to occasionally get a discount code as most other brands offer these. It is still my go to for wardrobe staples

April 9, 2026
Unprompted review
ME+EM logo

Reply from ME+EM

Dear Joanna,

Thank you for taking the time to leave your feedback with us.

We are delighted to hear that we are your go-to brand for wardrobe staples and that you appreciate the quality and design of our pieces, as well as the ease of our returns process.

Your comments regarding free shipping and the introduction of discount codes are much appreciated and will be passed on to the correct department for further consideration. We are always looking for ways to improve our service and value your perspective as a loyal customer.

We would like to let you know that we have sent you an email.

Thank you once again for your support and for your patience in this matter.

Kind regards,
ME+EM Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look