Me and My Glass Reviews 

261
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the excellent quality and precise measurements of the custom glass products, noting that items fit their spaces perfectly. Many people also appreciate the secure protective packaging and find the online ordering process straightforward and easy to navigate. Some reviewers were not happy with significant delivery delays, prolonged waiting periods, and missing hardware components upon arrival. Customers additionally mentioned frustrating experiences trying to obtain refunds when orders could not be fulfilled or arrived completely incorrect. A few individuals experienced poor communication and lengthy production timelines that caused considerable inconvenience before resolution.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, as opinions are heavily... See more

Delivery service

Consumers find delivery service to be a mixed experience, with some reviewers praising timely arrivals,... See more

Order

Customers had ambiguous experiences with order processes, as many reviewers praised smooth online... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with bespoke items that... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing great satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had ordered a 2.5 metre huge back lit framed mirror - and received exactly as I had ordered - took 7 weeks to get to me - and a little frustrated about communication in between - if only they would... See more

Rated 5 out of 5 stars

Delivery time was as advertised, the products were well packaged, undamaged, great quality and value for money. The screws were accidently missing however, we had superb customer service and able to g... See more

Rated 5 out of 5 stars

Delivery Good. Arrived safely & in good time. In great condition. Correct type & size of glass top which fitted perfectly on to our patio garden table.

Rated 5 out of 5 stars

Great experience, John was extremely helpful and kept me updated from placing an order to it being delivered. Very reasonable prices and it arrived really well padded and packaged so overall I'd say a... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

261 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.3

All reviews

(261)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fluted shower screen

Bought a fluted shower screen with handles and wall brackets. Really high quality, but exactly to specifications, about £2000 cheaper than large scale manufacturers and made in England! 6 stars
The issue as you can see from other reviews can be around communication and delivery times. Email responses are polite and helpful, but often never come and there is never an answer on the phone. Delivery time was longer than advised, but not much. Likely they're just too busy, but with this quality and price who can blame them. You just have to wait

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

I was very impressed with John's help…

I was very impressed with John's help and advice. The piece of glass we purchased was to use as a new top for our outdoor dining table. It looks amazing! We are very happy with it and will certainly use Me and My Glass again should the need arise.

October 12, 2024
Unprompted review
Rated 4 out of 5 stars

Would have been 5 stars but the 1 pane…

Would have been 5 stars but the 1 pane I ordered was a little overpriced in my opinion. It was to replace one in a garden table which wasn't (again in my opinion) one that needed to be cut to size as a very standard size.

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

Beware - No delivery

I confirmed my order at the beginning of Aug 2024 and paid the full amount at the end of August and believed that the goods is ready to deliver.
However, after many chases by emails and phone calls.
They still cannot give me a definite delivery date. Totally upset with such service.
Don't know when it will be delivered.

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered glass 3rd July £325 nothing yet…

Ordered glass 3rd July £325 nothing yet told it will be this week commencing 9th September this was when I asked for refund I shall keep this site posted

If everything I read on here and no one is getting a refund I reckon consumer law and possible more site should be taken down

July 3, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered samples 2 months ago and paid…

I ordered samples 2 months ago and paid fully. After chasing a month later to be told they were in the post and would arrive, nothing did and still hasn't. I chased again and no reply, nothing. I then requested a fill refund and cancellation of the order.
No reply
No refund and really hard to get any response!
It's been weeks and weeks now but still nothing and I'm still waiting! Stay away from this company

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

I placed an order with me and my glass…

I placed an order with me and my glass on the 19 August .After many emails and requests for delivery dates and return replies of delivery To date I have not received my order The payment for the goods was in his bank account on the 19 August I Still have not had my goods I would not recommend this company don’t use this company

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with.

I really recommend this company from start to finish the process was excellent.
Samples arrived on time and was excellent.
Ordered the glass and it came a week early packaging was first class really pleased.
I’ve recommended my cousin who has now ordered some glass.
Only downside you can’t call anyone.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend, I ordered some samples of antique mirrors first and then 2 large bespoke cut mirrors. They stated 4-6 wks arrival but arrived about 3.5 wks with a lovely courier and wrapped expertly. Great service

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer experience

Easy ordering process, good interim communications and rapid delivery of well packed products that matched my order exactly. Very pleased with every part of the transaction. Will definitely recommend.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Custom fluted glass

We fit a lot of bathrooms and was after some fluted glass for a shower enclosure, quick Google search and found me and my glass.
Great price with free delivery, estimated 4-6 week delivery and was delivered in 5 weeks. Top quality product and happy clients.
Our go to company for any future projects!

July 20, 2024
Unprompted review

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