Great website, great offers and choice so you can pick what suits your taste. Beef fillets excellent value and like your previous reviewer I also received both at the minimum weight quoted but still a... See more
Company replied
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I ordered several items. The customer service has been very good. Nothing seemed too much trouble, including adding the introductory offer Tomahawk to my order after I forgot it! I've had two Uruguaya... See more
Company replied
We've had Whole Beef Fillet Trimmed 1.3-1.8kg and XL Whole Brazilian Gaucho Rib-eye 2.5-3kg (Frozen) Both have been absolutely disgusting, so tough like frying stewing steak, which is the only way w... See more
Company replied
The delivery is punctual and the cut of short ribs is exactly what I want.
Company details
Written by the company
Welcome to Meat and Chops, your go-to spot for the juiciest, smokiest, and most mouthwatering cuts of meat around! Here at Meat and Chops, we’re all about that BBQ life, serving up premium meats with a side of funk and flavour. We believe that every meal should be a celebration of exceptional quality and bold tastes. Our passion for BBQ drives us to deliver nothing but the best, straight from the farm to your grill. So fire up those smokers, get those grills sizzling, and join us on a tasty journey that’s all about good times and great meats. Whether you’re a backyard BBQ hero or a pitmaster in the making, Meat and Chops is here to make every cookout unforgettable.
Contact info
United Kingdom
- info@meatandchops.com
- meatandchops.com
3.9
Great
72 reviews
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The meat came frozen I defrosted in the…
The meat came frozen I defrosted in the fridge when I wanted to use it especially the chicken turned brown and smells really bad and the same thing happened to the mince meat. There's small bones I found in the chicken breast chunks which I nearly choked on so want be using this company again sorry
November 28, 2024
Reply from Meatandchops
We’re really sorry to hear about your experience. Please always reach out to us directly if you encounter any issues—we’re here to help and resolve things as quickly as possible.
Kind regards,
-Meat & Chops Customer Service Team
Meat arrived well packed ice packs etc
Meat arrived well packed ice packs etc. however the ribeye steaks weren’t ribeye steaks. I don’t know what they were Sinew no fat chewy and chewy
Stewing steak had pipes in it. English sausages from Spain
Shan’t be ordering again
November 30, 2024
Unprompted review
Reply from Meatandchops
We’re really sorry to hear about your experience . Please always reach out to us directly if you encounter any issues.
Kind regards,
-Meat & Chops Customer Service Team
Been looking for a long time
Been looking for a long time , finally found perfection excellent produce , delivery spot on and superb value for money will order again and again. Highly recommended company (I’m in heaven)
December 5, 2024
Unprompted review
Reply from Meatandchops
Thank you for your fantastic review! We're thrilled to hear that you've found exactly what you were looking for and that you're so happy with the quality, delivery, and value. We truly appreciate your recommendation
Kind regards,
Meat & Chops Team
Reply from Meatandchops
Thank you for the great compliment! We're so glad to hear you think we're the best for meat lovers. We appreciate your support and look forward to serving you again soon!
Kind regards,
Meat & Chops Team
It was easy to order..delivery on time…and tried the belly pork it was and still is delicious....
It was easy to order..delivery on time....
November 28, 2024
Reply from Meatandchops
Thank you for your wonderful feedback! We're thrilled you enjoyed the belly pork and had a smooth ordering experience.
Meat and Chops Customer Service Team :)
Reply from Meatandchops
Thank you Garry for your kind words! We're thrilled to hear you had a great experience.
Meat and Chops Customer Service Team
Totally useless company first order did…
Totally useless company first order did not show up re-ordered again that didn’t show up either tried to blame DPD courier who are equally as useless Bynum
November 28, 2024
Reply from Meatandchops
Thank you for your feedback. We’re sorry to hear about your experience, your refund has been processed as requested. We're actively working with DPD to resolve thier postal code issues for next day delivery
Reply from Meatandchops
Thank you for your kind words! We're thrilled you enjoyed the steaks.
— Meat & Chops Customer Service Team
Reply from Meatandchops
Thank you for your kind words! We're thrilled you enjoyed the meat and speedy delivery.
— Meat and Chops Customer Service Team
All ran to plan
November 26, 2024
Reply from Meatandchops
Thank you for your feedback! We're thrilled everything went smoothly.
Best regards,
Meat and Chops Customer Service Team
Great quality, good enough service.
Great quality meat, properly packaged, very delicious and also comes with an affordable price. However, sometimes you will get less than what you ordered (weight-wise) and it takes a while to get delivered. Despite those, it's a fairly great service.
November 26, 2024
Reply from Meatandchops
Thank you for your feedback! We're thrilled you enjoy the quality and taste of our meat. Your input is invaluable. Thanks for choosing us!
—Meat and Chops Customer Service Team
Terrible Beef
We've had Whole Beef Fillet Trimmed 1.3-1.8kg and XL Whole Brazilian Gaucho Rib-eye 2.5-3kg (Frozen)
Both have been absolutely disgusting, so tough like frying stewing steak, which is the only way we can now cook them making it the most expensive stewing steak we've ever had.
We've also had chicken which has been fine so unfair to give 1 star but chicken is generally chicken and the same anywhere! Since chicken can be bought just as cheap locally without risking online and getting meat as bad as the steak has been we'll not be ordering again.
November 11, 2024
Unprompted review
Reply from Meatandchops
Thank you for your feedback. We're sorry to hear the beef didn’t meet your expectations, as quality is a top priority for us.
- Meat & Chops Customer Service Team
Fantastic produce will be definitely…
Fantastic produce will be definitely ordering again
November 5, 2024
Reply from Meatandchops
Hi Mick.
Thank you so much for your kind words! We're thrilled to hear that you're happy with our products. We look forward to serving you again soon and appreciate your continued support!
Kind regards,
Meat & chops Customer Service Team
Horrendous quality meat
Horrendous quality meat. I feel ashamed for supporting such a terrible company that obviously seeks out meat from the cheapest and most unethical countries in the E.U.
It should be illegal to produce meat like this. I will never order anything else from this company and if you like decent meat I’d advise you to do the same.
November 16, 2024
Unprompted review
Reply from Meatandchops
Hi Carl.
We're truly sorry to hear that you were disappointed with your recent experience. At Meatsupermarket, we take great pride in sourcing our products from ethical, high-welfare suppliers. We ensure that all our meat is sourced responsibly, adhering to the highest standards of animal welfare.
We value your feedback and are sorry to hear our products didn’t meet your expectations. We’re committed to providing our customers with quality, sustainably sourced meat, and we hope you’ll reconsider your opinion in the future.
Nice meat but be aware the pictures are…
Nice meat but be aware the pictures are slightly misleading by making things look bigger than they are. Barnsley chops looked like a meal for two but in reality were pretty tiny. But ultimately they do put in weight ranges so maybe I should have paid more attention to that
November 4, 2024
Reply from Meatandchops
Hi Chris.
Thank you for your feedback. We’re glad to hear you enjoyed the meat!
We also appreciate you pointing out your concern about the pictures. We always aim to provide clear representations, but we understand that expectations can vary.
Thanks again for your review, and we hope to serve you again soon.
The selection was great
The selection was great, so was the price, and the driver took the order upstairs for me as I am elderly.
November 4, 2024
Reply from Meatandchops
Hi Andrew
Thank you for your kind review! We're so glad you were happy with our selection, prices, and the extra care from our driver. It's our pleasure to help.
Kind regards,
Meatsupermarket Team
I ordered 2 whole fillet cuts
I ordered 2 whole fillet cuts, they were so tough that they couldnt be eaten as steak. I complained and they were apologetic and said they would replace them, after a week, I had to chase them they said they were going to send the replacement the following week which arrived, they only sent one but this was worse than the first two.
I complained and they said they agreed to only replace one.
I buy fillet this way from other suppliers online and never in my life have I had fillet steak this poor quality.
it's the most expensive stewing steak I've ever purchased. now I'm being ignored and I've just seen a post on facebook with someone else complaining of exactly the same issue with the whole fillets and I commented to say i had the same problem which was deleted within 30 minutes.
I'd stay clear and order from else where.
November 1, 2024
Unprompted review
Reply from Meatandchops
Hi Hugh.
Thank you for your feedback. We apologise for your experience, but we would like to clarify that we cannot accommodate individual preferences regarding meat cuts. We have not received similar complaints about our whole fillet cuts, and we always strive to provide high-quality products. In this case, we agreed to replace one of the cuts as goodwill, and we’re sorry to hear that it did not meet your expectations of your usual meat.
We take all customer feedback seriously, but we do not engage with social media comments, as they are often intended to provoke and damage reputations, rather than provide constructive feedback.
Kind regards,
Meat & Chops Customer Service Team
Wasn’t impressed with the chicken
November 5, 2024
Reply from Meatandchops
Thank you for your feedback. We're sorry to hear that you weren't impressed with the chicken. We do however hope that you enjoyed all the other products that were in your order?
Please always contact our customer service team if you ever have any issues with any products and they will rectify this for you.
Kind regards,
Meat & Chops Customer Service Team
Photos on website are not what you…
Photos on website are not what you receive. I ordered trimmed chicken breast and what I got could only be described as strips of chicken. I also ordered smash burger mince which was clearly advertised as actual mince, what I received was a block of meatloaf which does not resemble mince in anyway. I would not use this company again and would not recommend you do.
November 4, 2024
Reply from Meatandchops
Hi Adam.
Thank you for sharing your feedback with us. We’re sorry to hear that you were disappointed with your recent order.
We take pride in our smash burger mince, which is one of our top sellers. The mince is seasoned and vacuum-packed to ensure it stays fresh and ready to cook. We typically receive positive feedback on this product, as it’s a favourite among our customers for its flavour and quality.
Our trimmed chicken breast should arrive as cleanly cut pieces, and we apologise if it did not meet your expectations.
Please always come to us direct if you are ever unhappy with the items you receive so we can look into your issues further and make it right for you.
Kindest regards,
-Meat & Chops Customer Service Team
This company is a scam AVOID!!!
This company is a scam - honestly..
They rebranded as "Meatandchops" from "meatsupermarket" because of how awful their reviews were on trustpilot and in general, so this is a way to avoid their negative past having g a fair impact on their marketing/sales. I know this for a fact as I ordered from meatandchops and all contact was through meatsupermarket email address.
My package was stolen due to not being left in specified safe space and instead within 1m of the road - yes driver is mainly to fault here, but after days of back and forth with customer service they have told me it is my fault even ignoring my consumer rights and delivery policies. I will be making a fraud investigation with my bank for this payment and reporting the situation and evidence to the financial ombudsman.
Response edit:
You tried to pin the blame on me as soon as I declined the replacement. I told you I declined it because it took days to get to that solution and I already had ingredients for my meal prep. You've just twisted my words and deviated from the truth again, just like your second business totally being a separate entity with unique products and not being a cover for bad business practice.. yeah right. You call me in the middle of the day while I'm at work and won't call me after 5pm. You don't take into account the evidence I showed you and after 16 emails back and forth still do not understand the issue, which is why I'm sure you're running me around the block you get me to give up, but I will just report this as fraud at this point.
November 2, 2024
Unprompted review
Reply from Meatandchops
Thank you for your feedback. We're sorry to hear about your experience and would like to clarify a few points.
Firstly, Meat & Chops is a separate company with its own policies. While our teams are committed to delivering high-quality service, we understand that issues can occasionally arise, particularly with sensitive items such as fresh food that require special handling. For this reason, we offer our customers the choice of a delivery date so they can ensure someone is available to receive the order on thier chosen day, minimising any chance of theft or damage.
Regarding your situation, when you informed us of the missing package, we immediately offered a replacement as a goodwill gesture, which is outside of our terms and conditions. However, you declined this option and instead requested a refund. Since we had no way to verify the whereabouts of the package, our team had to follow standard policy.
We understand your frustration, but we aim to apply our policies fairly and consistently to all customers.
We pride ourselves on our customer satisfaction and invite you to review our terms and conditions, which detail our policies for instances such as these. We are here to help if you have further questions and appreciate your feedback as it helps us improve.
Kind regards,
Meat & Chops Customer Service Team
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