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Mechdiy Reviews 496

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TrustScore 4.5 out of 5

4.6

Gaming service Provider
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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the support team. Many people appreciate the quality of the products, especially the handheld gaming devices and pre-loaded SD cards, which often arrive in perfect condition and exceed expectations. The delivery service is frequently noted for its speed and careful packaging, with many consumers receiving their orders faster than anticipated. However, some customers experienced issues with delivery, reporting lost packages or significant delays, with some waiting over two months for their items. A few people also received products that were either used, broken, or not as described, such as a console with a flimsy hinge and scratched screen, or receiving a memory card instead of a console. There were also instances where products arrived with technical issues, like a non-working console or an SD card that wasn't set up as expected.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality and functionality of the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its responsiveness and... See more

Delivery service

People generally report positive experiences with delivery services, often highlighting fast shipping and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products, noting... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always excellent customer service, always friendly. You may pay more, but it's definitely worth it. AAA+++ shop! And I always receive my handheld gaming devices in perfect condition. I've even had a p... See more

Rated 5 out of 5 stars

I bought a Trimui smart pro s from this company, which was delivered quicker than initially quoted in a very well wrapped package. Being a new model there were a few teething problems and Mechdiy post... See more

Rated 5 out of 5 stars

Great communication! I reached out about a delay in my order, and they responded quickly and were really helpful. I asked if the available items could be shipped first, and they made it happen without... See more

Rated 5 out of 5 stars

I purchased a TrimUi Brick with customised coloured buttons from Mechdiy with crossmix/surwish OS with the 256gb SD card. I am blown away by the graphics of this thing, as well as the operating sys... See more

Company details

  1. Gaming service Provider

Written by the company

Mechdiy carefully curated a selection of brands that shared their vision. Powkiddy, Miyoo, ANBERNIC, and Trimui all fit the bill, offering a range of retro handheld game consoles that could transport people to a simpler time. Our mission is to help people find the original happiness that they had been missing. We believed that happiness didn't come from the latest technology or the most expensive gadgets, but from the simple pleasure of playing a classic game on a retro handheld console. We take pride in their excellent customer service, which ensures that every customer is satisfied with their purchase. We are always available to answer any questions and provide support to their customers, so they can enjoy their retro gaming experience to the fullest!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

496 reviews

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Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Awesome customer support

Ordered Miyoo Mini+ and encountered an issue with the delivery because of the local post office, they were quick to respond to the issue and contacted the logistics company the handles the shipment. They were able arrange another delivery for me.
Highly Recommended!!! 😁👍👌

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great retro console!

Great retro console!

I received an Anbernic for my birthday and I'm thrilled with it. The console is of great quality.

Furthermore, I accidentally ordered the console twice, and the support refunded me without any issue.

A big thank you.

May 1, 2024
Unprompted review
Rated 2 out of 5 stars

Hi the delivery times are not…

Hi the delivery times are not respectec,I paid 20 dollars more and I’m still waiting for the package…disappointment..

April 29, 2024
Unprompted review
Mechdiy logo

Reply from Mechdiy

Hello sir,

I am sorry, could you please tell me your order number by email? This is my email : service@mechdiy.com

Thanks a lot
Mechdiy

Rated 1 out of 5 stars

Fraud

They aren't responding to my emails and aren't giving me the authorizations to proceed with my refund and just letting me have a damaged product

March 28, 2024
Unprompted review
Mechdiy logo

Reply from Mechdiy

Hello,

We are very sorry that our reply has been delayed by one day because China is celebrating Tomb Sweeping Day. We are very sorry. We will actively solve your problem. Thank you for your understanding and support.

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