The service and experience is what you dream and hope for
Like you, I read reviews to determine which company I should book a bike trip with, as I had never been to Mallorca, and really wanted a customized, personalized experience where I was not part of some large biking group where I had to wait for a van and for groups of riders. I also wanted a biking experience that could start on the days I wanted, bike for as long as I wanted each day, and talk with someone about my biking level, what kind of hotel I wanted to stay in, and have someone explain every detail of the trip to me. I was looking for a personal experience, and a customized bike trip.
Medfeel EXCEEDED my expectations. From the moment we stepped off the plane they had a driver waiting to take us to our hotel where we were met by someone from Medfeel to fit our bikes, talk to us about the trip and they asked us what else they could do to ensure a comfortable arrival.
For the next five days this type of customer service continued. They arrived on time, our bikes and water bottles were ready for us, we were told about the ride for the day, and throughout the day we we asked if we wanted to stop and have a coffee or keep riding, they took pictures, they told us about the area if we wanted to know, or they let us ride in silence just enjoying the view.
There was not a single upcharge during the entire trip. They delivered exactly what they promised, and every single need and attention to detail was met with ease. One of the days we left a piece of luggage behind (our mistake), and when we discovered it, they sent a driver to the last hotel to retrieve it and it was waiting for us upon arrival. There was not a single detail overlooked.
So many times in this world you pay for a service where you think you are going to get five stars, and it falls short. Medfeel is a SEVEN STAR experience. The biking was phenomenal, the service was exceptional and the hotels were truly magnificent.
This is the best biking experience we have ever had.
April 20, 2026
Unprompted review