Medflex Reviews 30

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Have been using Medfx for 3 years now, Started off good no problems with deliveries but over the past 2 years had had multiple problems with deliveries including prescription medication being sent to... See more

Rated 5 out of 5 stars

I’ve been using Medfx for over 1 year and they are the best so far. I also use other companies to. The customer service at Medfx is outstanding, I have recently spoken the Katie Abbott who deals wit... See more

Rated 1 out of 5 stars

Placed order 30JUN. Website indicates 1-3 day delivery. I paid for the shipping expecting delivery as advertised. Departed the UK via air on 05JUL and had not received my masks. No longer live at that... See more

Company replied

Rated 5 out of 5 stars

Amazing quality masks, compared to others I have tried! I was also really impressed with how fast the service was. Placed an order on the 7th of July, and received them the following morning. Will def... See more

Company details

  1. Medical Supply Store

Information provided by various external sources

MedFlex is a UK based company in the supply of medical equipment. Based in the heart of London, MedFlex is well placed to serve you for your complete supply requirements at affordable prices.


Contact info

3.2

Average

TrustScore 3 out of 5

30 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing quality masks

Amazing quality masks, compared to others I have tried! I was also really impressed with how fast the service was. Placed an order on the 7th of July, and received them the following morning. Will definitely be purchasing again and recommending them to my friends.

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

Great quality masks and gloves at…

Great quality masks and gloves at reasonable prices. I ordered on Tuesday and received my parcel the following day, everything was well packed. Will definitely recommend this company to my friends and family

July 8, 2020
Unprompted review
Rated 1 out of 5 stars

No package before flight

Placed order 30JUN. Website indicates 1-3 day delivery. I paid for the shipping expecting delivery as advertised. Departed the UK via air on 05JUL and had not received my masks. No longer live at that address. Updated my review after medflex responded. Not placing blame. Just the facts.

July 4, 2020
Unprompted review
Medflex logo

Reply from Medflex

Hi Daniel,

Your order was placed on 30th June and was shipped the following day on 1st July via Royal Mail recorded delivery. Unfortunately Royal Mail is experiencing some Coronavirus related delays, and taking longer than usual however I am glad to see that your parcel has now been delivered. For your reference, your tracking number is KK569398121GB.

Royal Mail Coronavirus update: https://www.royalmail.com/coronavirus

I would like to apologies about on the behalf of Royal Mail for this delay.

Thank you and I hope you have a lovely week!

Kind Regards
Michael

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look