MEDIAFIX Reviews 551

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the high quality of the products received. Many people are delighted with the results of their digitised media, noting the impressive clarity and enhancement of even very old recordings and images. The user experience is consistently described as positive, with many appreciating the straightforward processes and the helpful, professional staff who provide reassurance and clear communication throughout. However, some customers also noted issues with the quality of digital copies, mentioning concerns about focus, color, and unexpected shadowing around the edges of images. A few other people also felt that the process took a long time, and there were occasional reports of tapes not being replaced in their correct packets, causing confusion.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of digitized... See more

Product

Clients share positive opinions on product quality. Many reviewers are delighted with the conversion of old... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process easy to work... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MEDIAFIX did an absolute first class job on transferring my old VHS home videos to modern digital media. Andrew did a fantastic job of putting my mind at rest and nothing was too much troub... See more

Company replied

Rated 5 out of 5 stars

We have used Mediafix twice now. They are very reliable, with a good website that aid selecting the many options available. Whilst awaiting the return of our Super8 films plus the converted versions o... See more

Company replied

Rated 5 out of 5 stars

As an 82 year old former member of a small choral group back in the 1970's I thank you for transferring my 52 year old Scotch tape recording on to CD. Although the original recording was very poor y... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the digitisation of some of my Father In Law’s Slides. Easy to order, post and receive back. Great service all round. The Slides are far better quality than we expected, especi... See more

Company replied


Company details

  1. Photo Restoration Service
  2. Photography Service
  3. Video Editing Service

Written by the company

MEDIAFIX is European Union’s market leader in the digitisation of analogue media. We digitise all types of analogue media: slides, negatives, photos and photo albums, video cassettes, cine films and audio cassettes. Various additional services complete the range. One important reason for the company’s success is the digitisation technology it has developed itself. The rescue of emotionally and historically valuable memories is part of our mission statement. Since our founding in 2012, we have already digitised more than 200 million analogue media. The number of digitised slides alone amounts to around 1 million per month.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

551 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy to use, helpful staff

Easy to use, value for money and helpful and friendly phone call from them helped to secure the best options for me

February 23, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Bob,

Thank you for your lovely review 😊 We are happy to help!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

The videos I submitted were digitised…

The videos I submitted were digitised and sent back to me, both online and as a USB. Very pleased with their service.

March 5, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi there,

Thank you for sharing your feedback with us! I'm happy to hear you were pleased 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Used the website for information and…

Used the website for information and then telephoned the firm for more information and found the staff helpful. Everything went as promised and within time stated.

February 27, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Edna,

Thank you for your brilliant review! I'm pleased to hear that you were happy with your order and our service 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Good quality despite very old slides…

Good quality despite very old slides some with broken casing
When i rang with a query it was answered immediately

February 27, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi John,

Thank you for taking the time to share your feedback with us 😊 I'm pleased to hear you were so happy with your order!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Very easy process

Very easy process, one that I am so pleased to have done and that at long last have all my memories on the old tapes now secure.

March 4, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Julia,

Thank you for your review! That's what we like to hear and thanks for trusting us with your precious memories 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Recovery of Wedding video after 35 years.

My video tape had become mouldy and I thought I would not be able to recover the visual record of my wedding ceremony 35 years ago. MEDIAFIX managed to clean the tape and convert it to Digital Video format.

March 3, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Jonathan,

Thank you for your excellent review 😊 I'm glad we could help out!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Cine digitisation

Excellent communication throughout and speedy service

February 23, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Steve,

Thank you for your five star review! I'm happy to hear that you were pleased with your order😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Very professional

Easy to contact quick response to questions cheap prices all on line thanks for a great service

February 23, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi CB,

Thank you for your kind words 😊 We are happy to help!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Great service

Great service, quick to reply to questions, fast processing and delivery of my Super 8 videos, very happy with the end result!

February 13, 2026
Unprompted review
MEDIAFIX logo

Reply from MEDIAFIX

Hi Stephane,

Thank you for your brilliant review! It's nice to hear you were pleased with our service and your order 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

The whole process was very easy and…

The whole process was very easy and efficient. I’m very pleased with the result.

February 27, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Diana,

That's brilliant, I'm glad you are pleased! Thanks for leaving us a 5 star review 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

All my 8mm video tapes were transferred…

All my 8mm video tapes were transferred to a flash drive with all dates and headings and the quality is excellent.

February 27, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Dennis,

Thank you for your review! I'm glad you were pleased with the quality of your order 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Great communication , advice and reasonable prices. Quality of pictures so good! Thrilled with the results. A real bonus being able to share the digital link with family. A great way to keep old family photos.

February 27, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Janet,

I'm delighted to hear you are happy with your digitised photos 😊 Thanks for sharing your experience!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Everything explained and easy to…Low tech easy

Everything explained and easy to follow. As people that required this service will probably be mature abd low tech.

February 27, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Gordon,

We really appreciate your review! Thanks for sharing your feedback with us 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great communication and not over expensive

February 1, 2026
Unprompted review
MEDIAFIX logo

Reply from MEDIAFIX

Hi Jess,

Thank you for your lovely review 😊 I'm glad to hear you were pleased with our service!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Quick service

Quick service, clear information at every stage

February 23, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Claire,

Thank you for your review! We really appreciate your feedback 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Very happy with results .Thank you

Very happy with results .Thank you

February 23, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi there,

You are very welcome! And thank you for your five star review 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient. Good communication throughout and great quality video.

February 23, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Mike,

Thank you for your feedback! It's great to hear that you were pleased with our service 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

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