A very good place to get products off in theory but such a pain with their policies in practice. Bought some JBLs for $70 and wanted to return them . They told me it's unhygienic so they refused and s... See more
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The employees are clueless regarding the products the store holds in, some employees are non-technical. The website is not updated in regards with the items they have - for example the Apple charger... See more
I pre-ordered KCD2 - Collector's Edition on 12.12.2024, it was due to launch on 04.02.2024 and the order was "Fully confirmed". I started requesting details in the week before launch, but got an aut... See more
I bought online a dishwash machine then cancelled to buy another one. I paid for both, they have delivered the cancelled one. All the operations have been done by the personel in mega mall media galax... See more
1.3
Bad
48 reviews
No history of asking for reviews
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WORST EXPERIENCE IN ONLINE SHOPPING
WORST EXPERIENCE IN ONLINE SHOPPING. TO GET A REFUND IS ALMOST IMPOSSIBLE. DO NOT BUY FROM THEM!
December 27, 2018
Unprompted review
Great Customer Service In Media Galaxy Feeria
I purchased two items in Feeria shop (washing machine and electric oven) and it took a couple of days to decide about the brand and the specification of the products. I visited the shop several times and every time I received very polite and professional advice. Because my house is under refurbishment and I can't be home all time the sales assistant in the day of purchase extended himself and offered to me a very flexible solution (called me personally when the goods left the shop to be delivered. I was so surprised that I actually asked his name and decided to write a review which I normally don't do. For the record his name is Bogdan Gusatu and it's just proving the fact that any successful business is made by the people who work there and make an effort to keep the customers happy. Thank you!
September 15, 2018
Unprompted review
Worst experience ever! Avoid at all costs!
I bought a product from the Media Galaxy - TOM Constanta on 15 jan 2018. The sales staff confirmed the product was complete and he had done all due diligence to make sure we get all the accessories in the box. I double checked with him to make sure everything is in the box as we came from 40 Km to purchase that product. He confirmed once again that everything is in the box so we trusted him and took the product.
At home I found the product incomplete, so I went back 40 Km to get a new product. I made a written complaint and on the form was stated to be resolved within 48hrs. The manager appeared to be apologetic in some way and she promised that I will receive a reply. I left my phone number and my email address as contact details but they didn't reply.
After 2 weeks I emailed again requesting a response to my complaint, what measures did they take in order to provide a better customer service in the future. I am still waiting for a reply from their customer services team.
This is a true example of how much Media Galaxy respect their customers. If I could rate my experience with NO STAR at all, #Mediagalaxy would receive this rating from me.
Worst customer service received, definitely will never go into their store. Avoid at all costs!
January 29, 2018
Unprompted review
Costumer deception
Costumer deception in order to create free advertising loosing consumers loyalty because of deception and despair to became famous.
That is NOT how you should proceed.
Everyone has to pay for his mistakes.
December 14, 2017
Unprompted review
the most varied range of products
I found the purchased product at a lower price at a store from their group (Altex) but they offered me a voucher with the difference value (~90€).
wow !
November 4, 2017
Unprompted review
Shipping could be faster. No problems regarding quality.
They have the habbit of delaying the shipping from 1 to 3 days, apart from that I am content with their services.
January 16, 2017
Unprompted review
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