Mediamansoft Reviews 34

TrustScore 2 out of 5

1.9

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unresponsive and difficult to contact. Reviewers frequently reported issues with products, such as activation codes that stopped working after a short period or were invalid from the start. They also encountered problems with the website, noting that contact information was often incorrect or led to undeliverable emails. Some people were dissatisfied with the response time, mentioning that their emails and calls went unanswered for extended periods. Conversely, a small portion of people felt satisfied with the support received, describing it as fantastic and quick to resolve their issues, even if it sometimes required chasing.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers report issues with product... See more

Website

Reviewers express strong dissatisfaction with the website experience. Many customers report issues after... See more

Customer service

Clients share negative opinions on customer service. Many reviewers report that their requests for support go... See more

Response time

Reviewers highlight negative aspects of response time, with many reporting being ignored for weeks despite... See more

Customer communications

People report negative experiences with contact. Customers consistently express frustration over the... See more

Based on these reviews

Rated 2 out of 5 stars

I am facing the same issue as others. Activation code worked only for a few days but then it stopped working. Having been sold as a LIFETIME license this is very misleading and probably fraudulent. As... See more

Rated 1 out of 5 stars

Purchased MS Office 2024 Pro Plus for a brand new laptop. We installed from the link provided on the same day as Win 11 was configured. We were experiencing issues, so we checked on our Microsoft... See more

Rated 1 out of 5 stars

BE AWARE SCAM!! Bought a microsoft package via Groupon, downloaded and started working fine, after 2 weeks every time I opened any programme, it would appear an alert asking me for the product Key as... See more

Rated 1 out of 5 stars

Warning.... Purchased MS Office 2019. would not load...They sent a solution not related to the problem. Also purchased this through Groupon..I beleive there all in it together.Ignored my las... See more



Contact info

1.9

Poor

TrustScore 2 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Scammers

Ripped off I got scammed. I paid for the product on Groupon never received it I’ve been back and forth with emails for three months and got no where don’t waste your money or time Groupon say email them direct they never answer And now i can’t get my money back. Groupon washed there hands with it too.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

Absolute garbage. Bought a software package off them, have to jump through all sorts of hoops, still not managed to download. No contact number to get help.
DSO NOT BUY FROM THEM

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Beware scam!

Beware scam! Wish I'd checked on Trust pilot before I bought - like other reviewers I installed the software and it worked ok for a couple of weeks but then I got a message asking me to input the product key again. Then it told me that the key isn't valid. Shame on Groupon for allowing this scam on its platform

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Microsoft Office purchased with Groupon voucher

Microsoft Office purchased via a Groupon voucher: Same story as many other reviewers: initial delivery and installation went fine but after approx 1 month the installation stopped working and the activation key did not work. I was supplied with another activation key and this also did not work. I was advised to uninstall and re-install and then apply the activation key, but this did not work either. Since then my requests for support have gone unanswered. I don't think I will be getting a working installation any time soon. Would NOT recommend this Groupon voucher and I will not be buying from Mediamansoft in the future. I will be happy to amend this review if Mediamansoft do contact me (they owe me an email) and provide me with a working solution...

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

MS Office 2024 Pro Plus another failure

Purchased MS Office 2024 Pro Plus for a brand new laptop. We installed from the link provided on the same day as Win 11 was configured.
We were experiencing issues, so we checked on our Microsoft a/c and found Office 2016 home & student installed! Where did that come from?
As others have experienced to get this resolved, is like getting blood out of a stone.
I have given them 5 days to refund, otherwise with evidence I will ask Paypal to refund.

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid - Faulty keys and zero customer support

I purchased a Microsoft Windows 11 Pro through Groupon, and it has been a nightmare. The Windows activation key provided was faulty and wouldn't activate.

I have emailed their support team multiple times (January 1st and 2nd) and have been completely ignored for weeks. It is clear that once they have your money, they have no interest in providing a working product or any form of customer service.

A warning to other buyers: This company offers "bonus software" in exchange for 5-star reviews on Groupon. Do not be fooled by their high ratings; they are essentially buying positive feedback for a product that doesn't work.

I have had to escalate this as a non-delivery/faulty product claim with Groupon and am currently initiating a credit card chargeback. Save yourself the frustration and buy elsewhere from a legitimate seller who actually responds to support requests.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

BE AWARE SCAM!!

BE AWARE SCAM!!
Bought a microsoft package via Groupon, downloaded and started working fine, after 2 weeks every time I opened any programme, it would appear an alert asking me for the product Key as the 'trial' expired. Called and email several times but never got a response - do not buy!!!

January 11, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Jings! I wish l had double checked here rather than relying on the Groupon reviews!

Followed all of the steps on the Groupon voucher to be met with a blank screen. I have emailed Mediaman for support- no reply.
I suppose if it looks too good to be true then it probably is. I shall be contacting Groupon for a refund.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Office 2024 pro plus purchase

I purchased office 2024 pro plus through Groupon.
I sent the purchase details to mediaman three times and never received any activation codes or the software download link.
Never even corresponded...

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Office Software doesn't download

I tried many times to download the software. It will not download. The process does not request the licence key which Media Man gave to me. I have tried multiple times to contact them including emailing them several times calling the number on their website several times (which just rings out and no-one answers). This has been going on for weeks and no solution in sight. Don't touch them!

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

Program wouldn't download, company won't respond.

I ordered Office 2024 and Window 10 bundle form Mediaman through Groupon. The program wouldn't download, it kept giving an error message (not the error message they said I might encounter). I've emailed the company on three separate occasions to request a refund or a solution, and they haven't had the decency to respond.
I've also tried to go through Groupon for a solution but they haven't been able to resolve this issue so far. Its also funny that I'm unable to put a review on the Groupon site, and all the reviews on there are wonderful???? Gary

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Warning....

Warning....
Purchased MS Office 2019.
would not load...They sent a solution not related to the problem. Also purchased this through Groupon..I beleive there all in it together.Ignored my last emails.
NOT REGISTERED AT COMPANY HOUSE.

Is mediamansoft a scam?

The Scam Detector website Validator gives mediamansoft.com a pretty low trust score on the platform: 16.3. It signals that the business could be defined by the following tags: Controversial. High-Risk. Unsafe.. We are confident about our score as we also partner with other high-tech, fraud-prevention companies that found the same issues.

October 27, 2025
Unprompted review

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