Amazing experience with will Stewart today. Great advice with great knowledge. Such an easy process with this company from start to finish, when facing another hurdle in finalising divorce issues. M... See more
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All staff were fantastic, from the very first phone call where they explained the process is easy steps, they were kind and understanding I was able to get an appointment a week later and the lady I... See more
Company replied
Doing mediation online was not as bad as I feared. Jemma was very good at putting me at ease. Explained everything as we progressed through the meeting. Very good at drawing out the information that s... See more
Helped me sort out a MIAM and provided Mediation Certificate (C100). Very thorough and understanding. They took the time to listen and take details. Friendly service. The only thing that could have be... See more
Company replied
Company details
About Mediation First
Written by the company
At Mediation First we think people deserve a better way of settling arguments than battling it out in the courts.
If you’re involved in any dispute - whether it stems from a divorce or separation, mediation is a simpler and less expensive solution.
We’re the go-to mediation experts throughout the UK for this fast-growing alternative to the traditional solicitor route.
By seeing the whole picture – not just one side or the other – our mediation services work to resolve disputes quickly and keep costs to a minimum.
Why choose Mediation First?
Written by the company
- At Mediation First, we understand that resolving conflicts can be a challenging and stressful experience. Unlike the adversarial nature of court proceedings, our mediators offer a compassionate and client-centred approach to dispute resolution. This makes it the preferred choice for a number of reasons.
- Mediation is:
- • Cost-effective: save significant time and money by choosing mediation, avoiding the financial toll of court fees.
- • Private and confidential: your privacy is safeguarded in mediation,ensuring sensitive matters stay private.
- • Client-centred: mediation focuses on helping you understand your options and find mututally agreeable solutions.
- • Cooperative: mediation fosters understanding and cooperation, preserving vlauable personal and professional relationships that court battles often strain.
Contact info
Park House Business Centre, 10 Park Street, Bristol, BS1 5HX, Bristol, United Kingdom
- 0330 320 7600
- office@mediationfirst.co.uk
- mediationfirst.co.uk
Move Forward with Mediation First
4.6
Excellent
277 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Communication was very good and I…
Communication was very good and I understood everything clearly.
I felt relaxed and able to talk freely about what has happened.
April 9, 2026
Feeling relaxed with the person I was…
Feeling relaxed with the person I was talk with and having everything explained well and in detail to me about everything what could be done and how etc.
April 7, 2026
Mixed experience
My experience of meditation service was quite mixed. I didnt really feel they were listening to what I was saying, had to repeat myself and communication could of been better as their were several misunderstanding but we got there in the end.
March 31, 2026
Excellent and very informative.
This experience was very good as Jules Sampson gave excellent advice.
April 2, 2026
The agent was polite and pleasant to…
The agent was polite and pleasant to speak to. She showed empathy. I felt my voice was heard.
Overall, the service was very good.
March 24, 2026
Reply from Mediation First
Hi,
Thank you for taking the time to leave this review.
We always appreciate feedback both positive and negative from our clients but unfortunately from your review I am unsure as to the particular concerns that you had with our service.
You will appreciate I cannot go in to any details of your case here due to confidentiality, but looking through your case I can see that mediation unfortunately did not proceed despite efforts from the mediator with both you and the other client to arrange a session.
This can happen sometimes and unfortunately we are not in control of the decisions made by either party as to whether or not they wish to proceed with mediation.
If you feel there is something that our service or the mediator could have done differently or that would have improved your experience with us then please email our Mediation Support Team admin@mediationfirst.co.uk and they can put you in touch with one of our Directors who will be happy to discuss this further with you.
Best wishes
Tom
Mediation First
I just had a great phone call from this…
I just had a great phone call from this person that has given me lots of reassurance on my situation, I am very happy with the outcome.
March 25, 2026
A hard process to navigate
A hard process to navigate, but Jules was fantastic and very professional and allowed us time to consider all options available.
March 18, 2026
Very supportive service
Very supportive service, with empathy to my situation making the process easier than expected
March 10, 2026
I had no communication with you I had…
I had no communication with you I had to keep calling for updates as nothing was going on. 6 weeks later you send me my certificate after I had to call you again and basically ask for it. Would not use or recommend you.
March 13, 2026
Reply from Mediation First
Hi,
Thank you for taking the time to leave this review of the service that you received from Mediation First.
As you can appreciate it is not possible for us to provide and in depth response via Trustpilot due to confidentiality. However, having a look at your case, we do accept that it took longer than normal to complete the process following your initial one-to-one meeting with the mediator to providing you with a mediation certificate for which we are sorry.
We do appreciate all feedback and I have passed on your comments and a review is under way as to how we can improve our systems in this area.
Should you wish to contact us further in relation to this then please do get in touch with our Mediation Support Team on 0330 3207600 and they can put you in touch with one of our Directors.
Best Wishes
Tom
Mediation First
Felt this mediation was not by any…
Felt this mediation was not by any means impartial. The mediator had constructed opinions ons such things like pre nuptial agreements and had a pre formed opinion on these I advised to be willing to engage in further mediation to elivaiute the process and less costly legal fees but she completely did not take this into account, I will be filing a complaint against this as given i paid for the service i should have received an impartial mhdatioro not what i just experienced.
March 11, 2026
Reply from Mediation First
Hi,
Thank you for taking the time to leave this review of the service you received from Mediation First.
I am really sorry to hear that you felt the mediator was not impartial in the meeting you had with them.
Impartiality is a core principle of mediation and all of our accredited family mediators are trained to not make judgements or take sides. Legal, financial or any other information they provide is given in a neutral way with the intention of helping clients make decisions for themselves or where appropriate the mediator will suggest that legal advice is obtained from a regulated provider.
As you have set out in your review you have made a formal complaint to us. We have received this and so we will deal with this matter through our internal processes to resolve the complaint in a satisfactory way for you.
Best wishes
Tom
Mediation First
Absolutely fantastic to hear someone…
Absolutely fantastic to hear someone who is so professional at her job
March 4, 2026
Amazing ten stars
Amazing experience with will Stewart today. Great advice with great knowledge. Such an easy process with this company from start to finish, when facing another hurdle in finalising divorce issues.
Many thanks. What a great team. Highly recommend!
March 3, 2026
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