This time I decided to purchase the closed toe option of duomed compression knee high stockings, unsure whether there would be enough space around toes. Was very happy that these stockings fit so well... See more
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Review summary
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Stockings were as described, arrived in a timely manner and the ordering process straightforward. The free gloves were a nice gesture but not well thought out - not everyone is a size M! I barely f... See more
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Reading and following the instructions on the website made everything an easy task. The quick delivery of the product was fantastic. The quality is great and definitely worth mentioning. Thank you... See more
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The staff member that I talked to over the phone when making a product inquiry was knowledgeable and polite. The aid that I purchased was shipped the very next day and arrived at my residence within t... See more
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Company details
Written by the company
At medi Australia, our purpose is simple yet powerful: Helping people feel better and assisting those who help others. This mission drives everything we do. As part of the global medi brand, we combine decades of German engineering excellence with clinical innovation to deliver world-leading medical and therapeutic solutions to Australians. Our comprehensive range includes medical-grade compression stockings, stylish travel socks, and advanced orthopaedic braces designed to support recovery, enhance circulation, and promote overall wellbeing. Whether you’re managing venous conditions, seeking preventive care, or looking for everyday comfort, medi products provide measurable and sustained compression benefits you can trust. Our team partners with healthcare professionals and individuals to offer education, resources, and exceptional customer support. By combining cutting-edge technology with compassionate care, we empower people to live healthier, more active lives. Driven by innovation, medi invests continuously in research and development to create new materials, patented technologies, and designs that deliver superior fit, durability, and comfort. With over 70 years of global expertise, we integrate digital tools for patient monitoring and education, ensuring our solutions remain at the forefront of medical technology. This commitment to progress and clinical excellence sets medi apart as a trusted leader in compression therapy and orthopaedic care. Trusted by thousands of Australians, medi is proud to deliver solutions that make a real difference to patient quality of life every day.
Business XCellence Awards (Health) 2024 Winner, Business Of The Year 2023
Written by the company
- Medical Compression Therapy, Stockings, Socks & Hoisery. Braces and Supports. Travel Socks, Shoe insoles, Activewear and more!
- medi compression celebrates over 70 years in medical compression therapy. Offering ready-to-wear and custom-made-to-measure garments and compression products for women and men, orthoses/braces, soft supports, activewear and more. We prride ourselves with the highest demands on quality, innovation and design. You can put your trust in first-class finishing, comfort in wear, and actively enhance your well-being! medi Australia is a registered NDIS provider.
- Deal direct with medi Australia
- We launched our direct-to-consumer store in 2023 and have seen amazing success and reviews to match. We love being able to serve you directly.
- Interested in custom made compression?
- Along with offering the widest ranges in ready-to-wear compression therapy products shipped from our Sydney warehouse, we offer our custom service for your needs too. If you prefer a custom fit or require special alterations get in touch. You can also order our garments in many colours and styles too. Just give us a call on 1300 04 6334 during business hours.
- A Trustpilot Special Offer is available when placing a made to measure custom garment or special colour order.
- Make sure you let our staff know that you've visited us through TrustPilot and we will give you a special discount.
Returns, Exchanges, and Refunds
We will exchange your item or provide a refund within 14 days of you receiving it to guarantee your customer experience and satisfaction.
To return your medi Australia Pty Ltd purchase for an exchange or refund:
Please email sales@medi.au within 7 days of receiving your order.
medi Australia Pty Ltd will respond within 48 business hours to approve the return.
Contact info
4/13-21 Hallmark Street, 2145, Pendle Hill, Australia
- 1300 04 6334
- sales@medi.au
- mediaustralia.au
4.6
Excellent
332 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product, great company
I bought the Elbow support as I wanted a skin colour and the quality was fantastic. It was an easy process, just ordered and received the item 2-3 days later. I liked the fact that I could use Apple Pay and was well informed about when the item was dispatched or when it was going to be delivered.
I should mention that I placed three orders so far.
September 7, 2024
Reply from medi Australia
Hi, thanks so much for the amazing review. Much appreciated. Happy to hear all went so well. The team will be happy to know. Have a great one!
Good product
Good product. Daughter used this brace for her dislocated shoulder during recovery.
August 26, 2024
Reply from medi Australia
Hi and thanks for the review, happy to hear recovery was a success. Have a great one! medi.
Products delivered quickly and exactly…
Products delivered quickly and exactly as described and as ordered
September 1, 2024
Reply from medi Australia
Hi, thanks for the great review. We love hearing from happy customers. We'll let our warehouse team know they're doing great, medi.
My podiatrist treats my feet and I have…
My podiatrist treats my feet and I have had a support system for years so I thought that I would try your product as I needed a new and safer foot support. It fitted straight away and I’m very happy. There were no adjustments needed. Usually I have skin abrasions but this was a perfect fit. Thankyou. Rawinia McTaggart.
August 31, 2024
Reply from medi Australia
Hi, sounds like a perfect fit. Great to hear the AFO was ideal out of the box. Thanks for the review. Team medi
Great service and delivery times
August 30, 2024
Reply from medi Australia
Hello and thanks for the great review, happy to know or team looked after you. Much appreciated. Team medi
Reply from medi Australia
Hi Andrew, many thanks for the great review. Glad we could help out. All the best, from team medi!
My purchase arrived in a timely manner
My purchase arrived in a timely manner, & very much appreciated
August 27, 2024
Reply from medi Australia
Hi and thanks for the great review, much appreciated. Team medi
Deserved 5-star
Excellent prices, swift and hassle-free delivery.
Best knee braces I've ever used, and I have been recommending them to everyone who's looking for such things.
August 18, 2024
Reply from medi Australia
Hi David, thanks for the amazing review! Our ortho team will love to hear this. Glad you're happy with the service and brace.
The medi Export Butler Long Handles has…
The medi Export Butler Long Handles has been very helpful in applying my compression stocking on post ORIF ankle surgery. And competitively priced. Would have given 5 stars except for other purchase item of the medi 2 in 1 - Donning and Doffing Aid at $107 I thought was not value for money. Half the time I needed assistance to remove my compression stocking using this as a doffing (removing) aid on a swollen foot.
August 21, 2024
Reply from medi Australia
Hi, thanks for the review, the Export Butler is a great device and glad it works for you. In regards to the 2in1, if this is not suitable for your needs, we may be able to arrange a refund or find an alternative device.
The socks are great for flying
The socks are great for flying, my legs are feeling great after two 10 hour flights. Thanks for an excellent product.
August 20, 2024
Reply from medi Australia
Hi Ian, we love our travel socks! They're a great excuse to travel more often too. Thanks for the excelllent review
Reply from medi Australia
Thanks for the review! much appreciated.
After a bad experience with another…
After a bad experience with another company, cannot fault their service.
July 10, 2024
Reply from medi Australia
Hi Laurinda, thanks for the review. It's always nice hear our service team are doing a great job. They'll be happy to know their work is appreciated. Have a great one!
Excellent product and swift delivery.
July 10, 2024
Reply from medi Australia
Hi and thanks for the great review! Much appreciated and glad you're happy with the product and services. Team medi
Great experience
The customer service person I spoke to was brilliant and so patient with an “old” person as I was having a problem trying to find my stocking to enable me to purchase on line. On my third or fourth call she had Sam the IT expert ring me. All in all a great experience.
Thank you.
July 11, 2024
Reply from medi Australia
Hi Leonie, we were so happy to read your review! Thanks so much for taking the time. We will share this with the team. Have a great one!
Reply from medi Australia
Hi, Great to hear you're happy with the wrist guard. We pride ourselves on the quality of our braces and supports. Thanks for the review
Reply from medi Australia
Hi Jan, thanks for the review! Glad to hear it was fast and that you're a happy customer!
Took 3 weeks to send the wrong thing
Took 3 weeks to send the wrong thing and you sent a third stocking which wasn't even ordered .Best to just own poor service and learn from it .I was happy with the effort to correct the mistake.
June 19, 2024
Reply from medi Australia
Thanks for the updated review, we do apologise for any inconvenience caused. We do make mistakes and have rectified the issue in our warehouse. The reviews we receive are based on the individual product/order and we were replying based on that particular order (one of three) which caused confusion. Again thanks and we're glad we could sort it out. Have a great one!
Thank u so much
June 23, 2024
Reply from medi Australia
Hi, thanks for the review. Much appreciated, team medi
Products ordered were received promptly.
June 21, 2024
Reply from medi Australia
Hi, great to hear, thanks for letting us know. We are always trying to improve the delivery times. Have a great one!
Quick and easy online catalogue
Quick and easy online catalogue.
Well priced, with prompt delivery.
June 21, 2024
Reply from medi Australia
Hello, we're glad you found the online store easy to use and navigate. Thanks foir the great review!
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