This time I decided to purchase the closed toe option of duomed compression knee high stockings, unsure whether there would be enough space around toes. Was very happy that these stockings fit so well... See more
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Review summary
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Reading and following the instructions on the website made everything an easy task. The quick delivery of the product was fantastic. The quality is great and definitely worth mentioning. Thank you... See more
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The staff member that I talked to over the phone when making a product inquiry was knowledgeable and polite. The aid that I purchased was shipped the very next day and arrived at my residence within t... See more
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Leanne was very helpful with assisting me to make my purchase of compression garments. I've been a customer for many years and Leanne has remembered me each time I've ordered new ones.
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Company details
Written by the company
At medi Australia, our purpose is simple yet powerful: Helping people feel better and assisting those who help others. This mission drives everything we do. As part of the global medi brand, we combine decades of German engineering excellence with clinical innovation to deliver world-leading medical and therapeutic solutions to Australians. Our comprehensive range includes medical-grade compression stockings, stylish travel socks, and advanced orthopaedic braces designed to support recovery, enhance circulation, and promote overall wellbeing. Whether you’re managing venous conditions, seeking preventive care, or looking for everyday comfort, medi products provide measurable and sustained compression benefits you can trust. Our team partners with healthcare professionals and individuals to offer education, resources, and exceptional customer support. By combining cutting-edge technology with compassionate care, we empower people to live healthier, more active lives. Driven by innovation, medi invests continuously in research and development to create new materials, patented technologies, and designs that deliver superior fit, durability, and comfort. With over 70 years of global expertise, we integrate digital tools for patient monitoring and education, ensuring our solutions remain at the forefront of medical technology. This commitment to progress and clinical excellence sets medi apart as a trusted leader in compression therapy and orthopaedic care. Trusted by thousands of Australians, medi is proud to deliver solutions that make a real difference to patient quality of life every day.
Business XCellence Awards (Health) 2024 Winner, Business Of The Year 2023
Written by the company
- Medical Compression Therapy, Stockings, Socks & Hoisery. Braces and Supports. Travel Socks, Shoe insoles, Activewear and more!
- medi compression celebrates over 70 years in medical compression therapy. Offering ready-to-wear and custom-made-to-measure garments and compression products for women and men, orthoses/braces, soft supports, activewear and more. We prride ourselves with the highest demands on quality, innovation and design. You can put your trust in first-class finishing, comfort in wear, and actively enhance your well-being! medi Australia is a registered NDIS provider.
- Deal direct with medi Australia
- We launched our direct-to-consumer store in 2023 and have seen amazing success and reviews to match. We love being able to serve you directly.
- Interested in custom made compression?
- Along with offering the widest ranges in ready-to-wear compression therapy products shipped from our Sydney warehouse, we offer our custom service for your needs too. If you prefer a custom fit or require special alterations get in touch. You can also order our garments in many colours and styles too. Just give us a call on 1300 04 6334 during business hours.
- A Trustpilot Special Offer is available when placing a made to measure custom garment or special colour order.
- Make sure you let our staff know that you've visited us through TrustPilot and we will give you a special discount.
Returns, Exchanges, and Refunds
We will exchange your item or provide a refund within 14 days of you receiving it to guarantee your customer experience and satisfaction.
To return your medi Australia Pty Ltd purchase for an exchange or refund:
Please email sales@medi.au within 7 days of receiving your order.
medi Australia Pty Ltd will respond within 48 business hours to approve the return.
Contact info
4/13-21 Hallmark Street, 2145, Pendle Hill, Australia
- 1300 04 6334
- sales@medi.au
- mediaustralia.au
4.5
Excellent
313 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ten out of Ten!
Given how hard it is to find good medical grade travel stockings at a reasonable price, it was wonderful to find Medi Australia
The compression stockings are a great fit and great quality and they arrived within days of my order being placed.
March 10, 2026
Reply from medi Australia
Hi Ronwyn,
Thank you for your lovely review. We know how hard it can be to find medical‑grade travel stockings that actually fit well and don’t cost the earth, so it means a lot to hear you found that with medi Australia.
Thank you for letting medi Australia be a part of your compression journey.
Reply from medi Australia
Hi Coral,
Thanks so much for your review! Glad to hear everything was straightforward and that your order arrived quickly.
The service was excellent received the…
The service was excellent received the stocking within 3working days and also Australian post were very helpfully letting you know how the parcel was travelling and also delivered at my door.
February 5, 2026
Reply from medi Australia
Hi Pilar,
Thank you for your review. It’s great to hear your order arrived quickly and that the delivery updates made the process easy. We appreciate you taking the time to share your experience with us.
Reply from medi Australia
Hi John,
We appreciate you taking the time to let us know. Your comment about needing an ankle strap is helpful feedback.
If you’d like, reach out to our team at sales@medi.au, and we can help find an alternative that offers the support you’re after.
great products!
February 26, 2026
Reply from medi Australia
Hi Anong,
Thank you for your review — we’re really glad to hear you’re happy with the products. We appreciate you taking a moment to share your experience with us.
Leanne was great assisting me
Leanne was very helpful with assisting me to make my purchase of compression garments.
I've been a customer for many years and Leanne has remembered me each time I've ordered new ones.
February 27, 2026
Reply from medi Australia
Hi Susie,
We really appreciate you sharing this. Liane will be so pleased to hear your kind words. She really does care about the people she helps, and it means a lot to know you feel looked after every time.
Once again the service was as expected
Once again the service was as expected
This is what I was looking for
February 13, 2026
Reply from medi Australia
Hi Anne,
Thank you for your review. It’s lovely to hear that your experience with us was once again exactly what you were hoping for. We really appreciate you taking the time to share your feedback and are glad the service continues to meet your expectations.
Reply from medi Australia
Hi Zofia,
Thanks so much for your review. It’s wonderful to hear that your purchase went smoothly and that your order arrived quickly. We really appreciate you taking the time to share your experience with us.
I don’t normally order things online…
I don’t normally order things online and I find Medi Australia so easy to place an order and the garments arrive so fast.
February 4, 2026
Reply from medi Australia
Hi Heather,
We are so glad to hear you found your online experience easy. Our team puts a lot of time into making sure the experience is as simple as possible, so it's great hear that it has come through.
We really appreciate you letting us be a part of your compression journey.
Reply from medi Australia
Hi Christine,
Thanks so much for your wonderful feedback! It’s great to hear your order arrived so quickly and that the quality really stood out to you. Hearing feedback like “unbeatable quality” genuinely makes our day.
We appreciate you taking the time to share your experience.
The delivery was prompt and medical…
The delivery was prompt and medical grade stockings were cheaper than what my vein specialist had offered me. Excellent quality product and great company to deal with.
February 3, 2026
Reply from medi Australia
Hi Concetta,
Thank you for sharing your experience, it’s great to hear your stockings arrived quickly and that you found them such good value compared to what your specialist offered. It’s wonderful to know your experience with us has been a positive one from start to finish.
Haven't received it yet to comment
Haven't received it yet to comment, and its not for me but a client
February 1, 2026
Reply from medi Australia
Hi Robyn,
Your items are currently on backorder, which is why it hasn’t been dispatched yet. You should have received an email notifying you of the delay, but if anything in that message was unclear or you need an update on the expected timeline, we’d be more than happy to help.
Please feel free to reach out to our customer service team at sales@medi.au, and we can check the status for you right away. We appreciate your patience while we work to get this to you as soon as possible
good service
February 1, 2026
Reply from medi Australia
Hi Juris,
Thanks so much for your review — we’re really glad to hear you had a good experience with us, and thank you for including us as part of your compression journey.
Regards
JR
We have had this product before
We have had this product before. They are good quality and the speed of delivery was amazing. Communication about progress was also appreciated
January 31, 2026
Reply from medi Australia
Hi Sue,
Thankyou for your review, we are glad the delivery was quick and that the updates along the way were helpful. We want the whole process to feel easy and reliable, so it’s great to know that came through.
Genumedi soft knee brace with patella ring
Fantastic customer service…knee brace well made…very quick turnaround
January 26, 2026
Reply from medi Australia
Hi Patricia,
Thanks so much for sharing this. It’s great to hear that everything came together smoothly for you. A quick turnaround can make such a difference when you need support fast, so it’s great to know it reached you without delay.
If you need anything down the track, we’re always here.
Prompt delivery and great service
Order arrived very quickly and a question I had was also responded to quickly and effectively - very friendly and helpful service.
January 18, 2026
Reply from medi Australia
Hi Sue,
Thank you so much for your feedback! We’re really glad to hear your order arrived quickly and that our team was able to help.
Providing friendly, helpful support is something we genuinely care about, so it’s wonderful to know that it came through.
Thank you for letting medi Australia be a part of your compression journey.
Not match with the photo
December 16, 2025
Reply from medi Australia
Hi Mahshid,
Thank you for your review, and I’m sorry to hear the stockings you received didn’t look the way you expected.
If you’re able to send us a quick photo of what you received, our team would be happy to check this for you and make sure you have the correct item. You can reach us at sales@medi.au, and we’ll sort this out quickly for you.
Great service
Easy website to use, really fast delivery. Will always use Medi Australia.
January 13, 2026
Reply from medi Australia
Hi Mark,
Thank you so much for your feedback! We’re really glad to hear that you found the website easy to use and that your order arrived quickly. Knowing you’d choose medi Australia to be a part of your compression journey means a lot to us.
If you ever need a hand with sizing, product advice or anything else, we’re here to help.
Delay sometimes and got the wrong parcel but still love it
Delay sometimes but still love it
December 11, 2025
Reply from medi Australia
Hi James,
Thanks so much for your review — we really appreciate you sharing your experience.
You mentioned receiving the wrong parcel in your headline, and I just wanted to reassure you that our team has now worked to get the correct product delivered. We really appreciate your patience while that was sorted out, and we’re glad it’s all been resolved.
Had no trouble with my order and they…
Had no trouble with my order and they fitted perfectly.
December 9, 2025
Reply from medi Australia
Hi Anthony,
Thanks so much for your review! We’re really happy to hear your order arrived without any issues and that the fit is spot‑on. That’s exactly the kind of experience we hope for every customer.
Thank you for letting medi be a part of your ordering experience.
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