This time I decided to purchase the closed toe option of duomed compression knee high stockings, unsure whether there would be enough space around toes. Was very happy that these stockings fit so well... See more
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Review summary
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Reading and following the instructions on the website made everything an easy task. The quick delivery of the product was fantastic. The quality is great and definitely worth mentioning. Thank you... See more
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The staff member that I talked to over the phone when making a product inquiry was knowledgeable and polite. The aid that I purchased was shipped the very next day and arrived at my residence within t... See more
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Leanne was very helpful with assisting me to make my purchase of compression garments. I've been a customer for many years and Leanne has remembered me each time I've ordered new ones.
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Company details
Written by the company
At medi Australia, our purpose is simple yet powerful: Helping people feel better and assisting those who help others. This mission drives everything we do. As part of the global medi brand, we combine decades of German engineering excellence with clinical innovation to deliver world-leading medical and therapeutic solutions to Australians. Our comprehensive range includes medical-grade compression stockings, stylish travel socks, and advanced orthopaedic braces designed to support recovery, enhance circulation, and promote overall wellbeing. Whether you’re managing venous conditions, seeking preventive care, or looking for everyday comfort, medi products provide measurable and sustained compression benefits you can trust. Our team partners with healthcare professionals and individuals to offer education, resources, and exceptional customer support. By combining cutting-edge technology with compassionate care, we empower people to live healthier, more active lives. Driven by innovation, medi invests continuously in research and development to create new materials, patented technologies, and designs that deliver superior fit, durability, and comfort. With over 70 years of global expertise, we integrate digital tools for patient monitoring and education, ensuring our solutions remain at the forefront of medical technology. This commitment to progress and clinical excellence sets medi apart as a trusted leader in compression therapy and orthopaedic care. Trusted by thousands of Australians, medi is proud to deliver solutions that make a real difference to patient quality of life every day.
Business XCellence Awards (Health) 2024 Winner, Business Of The Year 2023
Written by the company
- Medical Compression Therapy, Stockings, Socks & Hoisery. Braces and Supports. Travel Socks, Shoe insoles, Activewear and more!
- medi compression celebrates over 70 years in medical compression therapy. Offering ready-to-wear and custom-made-to-measure garments and compression products for women and men, orthoses/braces, soft supports, activewear and more. We prride ourselves with the highest demands on quality, innovation and design. You can put your trust in first-class finishing, comfort in wear, and actively enhance your well-being! medi Australia is a registered NDIS provider.
- Deal direct with medi Australia
- We launched our direct-to-consumer store in 2023 and have seen amazing success and reviews to match. We love being able to serve you directly.
- Interested in custom made compression?
- Along with offering the widest ranges in ready-to-wear compression therapy products shipped from our Sydney warehouse, we offer our custom service for your needs too. If you prefer a custom fit or require special alterations get in touch. You can also order our garments in many colours and styles too. Just give us a call on 1300 04 6334 during business hours.
- A Trustpilot Special Offer is available when placing a made to measure custom garment or special colour order.
- Make sure you let our staff know that you've visited us through TrustPilot and we will give you a special discount.
Returns, Exchanges, and Refunds
We will exchange your item or provide a refund within 14 days of you receiving it to guarantee your customer experience and satisfaction.
To return your medi Australia Pty Ltd purchase for an exchange or refund:
Please email sales@medi.au within 7 days of receiving your order.
medi Australia Pty Ltd will respond within 48 business hours to approve the return.
Contact info
4/13-21 Hallmark Street, 2145, Pendle Hill, Australia
- 1300 04 6334
- sales@medi.au
- mediaustralia.au
4.5
Excellent
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This order was made by the provider of…
Medi Australia very kindly sorted the problem caused by my provider. They were courteous and extremely helpful.
December 6, 2024
Reply from medi Australia
Hi Ann. So glad we could help and sort everything out for you. I will thank the Customer Service team on your behalf. Have a great one!
medi stockings great quality …
The product I bought was really good quality comfortable couldn’t complain at all about that. The smallest little complaint would be time it took for me to receive products.
November 9, 2024
Reply from medi Australia
Hi Julianne, thanks for the great review. We totally understand your order was delayed and apologise. A few boxes of products went missing in customs and took additional time to normal to receive from our manufacturer. Thanks for your understanding. medi
My experience with Medi Australia
Great customer service (in answering my questions). On time delivery.
November 14, 2024
Reply from medi Australia
Thanks Angela! Glad all went well, will let the customer service team know too. Have a great one. medi
Reply from medi Australia
Thanks Jenny, much appreciated. Great to here! Team medi
Delivery was on time and the user liked…
Delivery was on time and the user liked the product
October 25, 2024
Reply from medi Australia
Hi Mercy, thanks for taking the time to review us, glad to hear all went well. Team medi
My order arrived within 3 days
My order arrived within 3 days. It was exactly as l ordered and luckily fitted me perfectly. Thank you.
October 23, 2024
Reply from medi Australia
Hi Lynette, great to know our deliveries are running ahead of schedule and the garment was a perfect fit. Have a great one! Thanks from Team medi.
Smooth operation
October 26, 2024
Reply from medi Australia
Hi Roy, Thanks so much for the review. Good to know all went so well. Have a great one!
Thank you for outstanding service and…
Thank you for outstanding service and sound advice…
I was frustrated and had almost given up on wearing a compression garment before finding the right brand, fit, and style - and what a difference it’s made to my quality of life!
October 19, 2024
Reply from medi Australia
Hi Cyndi, thanks for such an amazing review of our compression garments. So great to hear it's made such a differece to your quality of life. That's exactly what we aim for. Our motto is 'I feel better' and we're so happy to know you do when using our products. Thanks from team medi.
The time from ordering the product
The time from ordering the product to dispatch was outrageous. If there were a problem I would have expected the company to contact me.
Ps. My apologies. It seems I didn’t notice that the items were not in stock.
October 17, 2024
Reply from medi Australia
Update - Hi Elizebeth, thanks for your reply and understanding. We'll try to imake sure it doesn't happen again. team medi.
Hi Elizabeth, apologies for the delay on your order. We will look into having more of your items in stock so it doesn't happen again. We understand it's frustrating waiting, typically our products are sent same or next day. You can always see which products are in or out of stock when placing them in to your cart. Sometimes if ordering an out-of-stock product it can take 2-3 weeks to manufacture and arrive to our Sydney warehouse before we can ship to you.
the stockings were just what i wanted
the stockings were just what i wanted. order was filled quickly . I am happy with your service
October 7, 2024
Reply from medi Australia
Thanks Doris! Much appreciated. Great to know you were well looked after by the team and you're happy with the stockings and service. Have a great one.
Reply from medi Australia
Hi Msrgaret - Thank you for the great review. Happy to know it's an easy process and everything went well. Team medi
Fast service
October 2, 2024
Reply from medi Australia
Hi Gail, thanks for the great review. Much appreciated. Team medi
Excellent Customer Service
The ordering and delivery was good however, I think the quality of the stocking has reduced. I've been using the same product for over 30 years and as soon as I put the stocking on this time, the tag came off almost immediately and they feel thinner. Just to update this post, Medi Australia got back to me almost immediately and remedied my issue above. Have say the service is excellent and must have been a one off issue. Received the new pair within 48 hours. Thank you Medi Australia.
November 2, 2024
Reply from medi Australia
Update- Hello Grant - thanks so much for the updated review. Glad to hear your issue was sorted and the team looked after you so well. Have a great one! Team medi
Hi Grant, our customer service team will be in touch and send you a replacement pair. Let us know how they go. Sorry to hear and glad we could help to replace them.
Mild drop foot this is usefullooked online for a brace to help…
I looked online for a brace to help with MS drop foot. Right from the first phone call I found I was talking with a honest helpful young man who assured me the brace was suitable for mild drop foot and that it would be dispatch that afternoon. It arrived very soon after our call. The brace is good for me. It’s comfortable and I wear it proudly whenever I go out. The service was great and the product was right for me. I have had other braces that have been ineffective. So I am happy with this one until my mild drop foot changes. Helen. ACT
September 24, 2024
Reply from medi Australia
Hi Helen, so glad to hear Matt looked after you so well and the AFO was ideal for your needs. Our service and warehouse teams will be happy to see your review. Thanks for the amazing review. Team medi
Great quality products
The products are of a high quality and the delivery is fast and efficient.
September 30, 2024
Reply from medi Australia
Thanks Grant! We pride ourselves on the quality of our products and teams in warehouse that do a great job of getting your order out as fast as possible. Thanks again. Team medi
Deal direct with supplier much easier
Very happy dealing with Medi Australia,my parcel arrived on time easy to deal with.
September 30, 2024
Reply from medi Australia
Thanks Sandra! Excellent to know we are heading in the right direction, our store is new and we specifically wanted to deal directly with our medi customers - seeing this makes us all happy! Have a great one, team medi
Great communication and fast postage
Great communication and fast postage. Thank you
September 30, 2024
Reply from medi Australia
Hi Christine, thanks for the great review! Happy to hear you were well looked after and the shipping was fast. Thanks again, team medi
Good product
Fast delivery. Good quality product! These stay up well!
A bit on the expensive side compared to another brand I use! So I buy when on special.
September 30, 2024
Reply from medi Australia
Hi Paul. Thanks for the review. Great to know you're happy with the quality. Stay tuned for the Black Friday Sale coming up. It's our biggest sale of the year and the perfect time to shop.
Reply from medi Australia
Hi, we are sorry to hear this product was not suitable for your needs. Each of our ankle braces/supports are for different indications and it is recommended you consult with a medical professional prior to using any of our braces/supports to ensure you have the correct device and fit for your individual medical requirement. Please get in touch with our customer service team if you need any assistance. Thanks for letting us know.
Mesurements knee sleeves.
Very fast with the delivery. Price is good.
My only problem is that the mesurements for the knee sleeves are not right for everyone, I bought 2 different sizes and it still not right, they are too tight and it's too expensive to send back, that should be free within a reasonable time.
September 29, 2024
Reply from medi Australia
Hi, thanks for the review. If you give our customer service team a call on 1300 04 6334 we are happy to help. Thanks again, team medi
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