This device was helpful in allowing my dad to stay in his house, alone, longer. However, even tho the device was hooked to high speed Internet, it didn’t show us his location quickly, in real time.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The first time I used it because I could not breath, My emergency call sisters who were out of town and the processed worked calling every one including emergency team in Pittsburgh.
Company replied
Ordered the three pack of different colors. The pink ones had the front and back mixed up so I put them on the wrong way the first few times and finally figured out that they were printed backwards. T... See more
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The middle of October I had to activate my call to Life Alert The EMTS responded in record time and took me into Emergency The Doctor that was assigned to me told me I came in at the right time I c... See more
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Company details
About Medical Alert
Written by the company
Help at the Press of a Button
With 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected.
A Medical Alert System for Every Lifestyle
24/7/365 RESPONSE
Quickly connect to trained response specialists who provide you with the assistance you need 24/7/365.
PERSONALIZED RESPONSE PLAN
When you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.
FALL DETECTION
Add available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.
WATERPROOF HELP BUTTONS
Wear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.
MOBILE APP
The Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.
NO LONG-TERM CONTRACTS
Enjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Peace of Mind, Starting At Only $19.95/mo.
Written by the company
- Add a Protection Plan for $1/mo. + FREE Shipping + FREE Lockbox
- Prevent out-of-pocket expenses up to $350 in case your system is lost, stolen, or damaged with a Protection Plan. Plus get free shipping and a free key lockbox when you sign up for an annual plan.
Contact info
3 Bala Plaza West Ste. 200, 19004, Bala Cynwyd, United States
- 800-800-2537
- medicalalert.com
3.9
Great
445 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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7 times…
You have contacted my Mom over 7 times in 3 days. She asked each time to be taken off your list but you continued to call. Please response to this review and tell me how my Mom can get off your list to call. Thank you.
April 17, 2025
Unprompted review
Reply from Medical Alert
Leslie, we appreciate our customers and appreciate the time you took to leave us a review. If you have any questions or issues, please call our Customer Service Department 1-800-906-0872. Our representatives will be happy to assist.
I only used it once
I only used it once, my son and parameds were contacted immediately.
April 3, 2025
Reply from Medical Alert
Thank you, Johni Noah! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Reply from Medical Alert
Ann Webb, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
You sent this in my mothers name after…
You sent this in my mothers name after she has passed away you are a ass
April 16, 2025
Reply from Medical Alert
We are truly sorry for your loss, and we deeply regret the error of sending communication in your mother's name. We understand how upsetting this must be and sincerely apologize for any additional distress this caused. Please reach out to us directly at 1-800-906-0872 so we can correct our records immediately and ensure this doesn’t happen again.
Reply from Medical Alert
James, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Reply from Medical Alert
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
I feel safe knowing its available and…
I feel safe knowing its available and easy to use
April 16, 2025
Reply from Medical Alert
Thank you for your kind words! We're so happy to hear that you feel safe and find the system easy to use. Your peace of mind is exactly what we strive for, and it means a lot to know we're meeting that goal. We're always here for you!
It works!
By the time I realized I needed help I'd already fallen 3 times, drawing blood twice.
After I got the Life Alert button I again fell. Pushed the button and help was here post haste. Best purchase I've ever made!
April 1, 2025
Reply from Medical Alert
Juanita, thank you so much for sharing your experience. We’re truly sorry to hear about your falls, but we’re incredibly glad you had your button when you needed it most. It's wonderful to know our team was able to respond quickly and give you peace of mind. Your safety means everything to us, and we're honored to be part of the support system that helps keep you safe. Thank you for trusting us
I fell in yard on March 14,2025…
I fell in yard on March 14,2025 .Medical Alert was their for me. They sent some out to get me up.The young man the young lady was so kind to me.
April 16, 2025
Reply from Medical Alert
Ella, thank you so much for your kind words. We're so sorry to hear about your fall, but we're very glad our team was there to help you quickly and kindly. Wishing you continued safety and well-being!
Great help that day. The person who answered my request did…
The person who answered my request did a great job.
April 16, 2025
Reply from Medical Alert
James, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Cancellation Process is fraudulent
Cancellation Process is fraudulent. We started the process to cancel service back in November 2024 with a phone call to customer service. The service was cut off that day. They promised to send us a return label. We called several times to follow up, but a return label was not sent until January 2025. Then, the company refused to confirm receipt of the returned equipment until the end of January. Then they said it needed to be reviewed for 30 days. Then they claimed they still needed more time. It was not until today, more than five months later, that they finally acknowledged receipt, but they would only partially refund the service fee that we had previously paid in December from the end of January. Even though we had no service for months! So, they deliberately delayed closing the account until this week in order to keep more of the service fee. Its a shame, because the bracelet worked well, but after our experience trying to cancel, we are completely turned off to this company and would never recommend to anyone.
April 16, 2025
Unprompted review
Reply from Medical Alert
Thank you for bringing this to our attention. Your satisfaction is important to us. I was able to locate your account and have escalated this over to our supervisor team to investigate and follow up with you to address all your concerns.
I've been waiting for a refund on an…
I've been waiting for a refund on an overcharge since 2-18 and it's 4-16 and I still haven't received it. I've made phone calls and I get the same story every time. I was told within 30 days I'd have my refund, guess what, nothing yet and another call with no results. I was charged a monthly charge even though my account was closed. I wanted to speak to a supervisor but the girl told me it might be 3 to 5 days until they could call me back AND it could delay my refund even longer. What kind of crap is that!!!! Worst customer service I ever had. I would give 5 negative stars if I could.
April 15, 2025
Unprompted review
Reply from Medical Alert
Andre, we're very sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide. I was able to locate your account and have escalated the matter to our supervisor team for further review and resolution.
Thank you for bringing this to our attention—we truly appreciate the opportunity to make things right.
They arrived fast and were very quick…
They arrived fast and were very quick to get me to the hospital.
March 13, 2025
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Life saving help
I have used the button several times in the last two months for life saving medical help.
March 25, 2025
Reply from Medical Alert
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Reply from Medical Alert
Bettyio, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
The set up was easy
The set up was easy. The representatives when medical alert went off were friendly and helpful.
March 25, 2025
Reply from Medical Alert
Thank you, Karen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Service was great but a charge of 35 $ is made when service is terminated. That is for a "restocking fee" when equipment is returned. It is the contract when account is opened. FYI
Service to my mother was great. They always answered quickly.
April 1, 2025
Unprompted review
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Always ready to help
The company was very helpful with my situation. The equipment worked too well. I tried the new device for detecting a fall [I had more trouble with it, it would call the HELP when I didn't even know it had actived [two times]. My grandson called and made arrangements for the one I had before, they sent me the one I had before. I am happy to have the protection when I need it. Thank you
March 25, 2025
Reply from Medical Alert
Lola, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Please reach out to Customer Care with any additional questions or concerns. 1-800-906-0872 or CustomerResolutions@medicalalert.com.
Very easy to use when you have elderly…
Very easy to use when you have elderly living alone in their home
March 25, 2025
Reply from Medical Alert
Thank you, Maryann! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Good product most of the time
We had an issue when we returned the device due to a malfunction last year. It started giving false alarms as it was being shipped, and EMS was called to my dad's house unnecessarily.
March 25, 2025
Reply from Medical Alert
Clifford, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
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