Medical Alert Reviews 

I fell outsid

Fast response and continuing support while I waited for the medical response

Peace of mind that help is only a click away.

They respond quickly when I call

The first time I used it because I could not breath, My emergency call sisters who were out of town and the processed worked calling every one including emergency team in Pittsburgh.

Wrong name HORRIBLE HORRIBLE

The Medical Alert actually saved my life by getting EMS service quickly. I highly recommend it to anyone needing assistance of family with loved ones experiencing health issues.

So I have not had to use for emergency but people at Medical Alert have checked on me every once in a while and let me know if I have press the button each month. I am living most of the time so I wear it every just in case need it. Thank you for your service

Professional and responsive.

We feel really confident that mom will get the help she needs. Thank you

I would not recommend your product to anyone! My elderly aunt fell three different times and ended up in the ER each time and the automatic fall detection that we paid extra for did not work. She was literally laying in her backyard, helpless. She pushed the button and no one ever answered her call. They ended up calling her back on her cell phone and when they called the paramedics, they did not give them the code to open her lock box so they had to jump over the back gate. I canceled the service and it took 30 days to get a refund. You guys really need to get your crap together!

We wanted a lifeline for our 92 year old mother who lives alone. I placed an order for a landline system. We live in rural NH and there is no cell signal where we live. I was sent a cellular unit. I verified the unit did not work and contacted the rep I had spoken with (Dana Marra at 856-770-4133). The rep did not respond. I called customer service and was on the line for 45 minutes. They told me that we should have a cell signal. After several failed attempts to connect (which I tried even though I kept reiterating to the service rep that there is no signal). After proving that it didn't work, they offered to replace the unit with a mobile cellular unit, again we have no cell signal. She said that is all we can do for you. DO NOT trust this company (no switch to a landline even though I explained that we previously had a landline with Medical Guardian that worked fine). DO NOT get screwed by this company. They care about your money. That's all.

Very reliable service, greatly appreciated.

After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother never used, simply because it did not arrive at the warehouse within the stated 15-day return window even though it was shipped in that time frame. I had contacted Medical Alert a week prior to the deadline to settle my account, at which time I learned the devices were still in transit even three weeks after they were sent. I found out that the policy bases the return date on when the device is received at the warehouse, not the date it was shipped by the customer, which makes it extremely difficult to meet the requirements and obtain a refund.

As a result, I was charged not only for the unused device, but also for an additional month of service that I was unable to use. As a customer of 15 years, I am disappointed that my loyalty has not been valued or acknowledged in this situation. It would take away very little for a company like this to waive the erroneous fees and it would mean a lot to someone living frugally not to have to pay $270 for a device and service never used.

Additionally, the reason for returning the devices is because of their appearance. I was told my mother would be receiving a "smart watch" as you might find anywhere on the internet. She's an active 83yro who does not want a device the size of a toaster oven hanging from her wrist. There is no site available for someone to preview the devices to ensure they will be suitable for your loved one, so you're left to trust the description the agent selling it to you gives you.

I'm giving a 1-star rating only because of the inflexibility of this company and the fact that loyalty means nothing to them. Perhaps because they know they will always have members, they don't care. It shows.

these people particulary a "Mark" who is indian keeps harassing me called over 20 times i had to get a robo blocker now it blocks all my calls i had to release robo today and guess what yepp you guess it "Mark"

Cancelled service for deceased mother & mailed back the equipment. 3 years later discover that the annual charge was not removed from my bank account. Medical Alert acknowledges receiving equipment but claims a pendant & help button were missing but FAILED to notify me of same and continue to bill. I’ve called 4 times to attempt resolution to no avail. POOR CUSTOMER SERVICE-AVOID THIS COMPANY! Spoke to Mace, Wil (hung up on me). Said call was being escalated but never received response.

UPDATE: I was told 4 phone calls prior this was escalated to a supervisor- what a joke the reply is!

The person was very pleasant, helpful and knowledgeable.

My first experience was at 3 am when I heard my dog whimpering! I got up to help her as her mobility is getting bad. Her back legs needed a boost n in the process of helping her, I fell n couldn't get up! Being handicapped myself, it was difficult n had to call 911. I remained on my knees until they got here. Very thankful to have my medical alert button.

Horrible product. When it comes to products meant to protect a loved one’s safety, like fall detection devices, failure isn’t just inconvenient — it can be dangerous or even life-threatening. The fact that the device failed twice, especially during a serious fall on concrete, and that the company refused to take accountability or show urgency is unacceptable.

Being told it's my husband's fault the first time, and then charged a restocking fee after a second failure, adds insult to injury. Policies are supposed to support reliability and safety, not be used as shields to avoid responsibility.