Medicaltravelinsurance.co.uk Reviews 

1,834
•
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Update from 17th July Please note lowest rate you can give is one star. My son who had been stabbed in Colombia was hospitalised for 6 days. He is in a poor state of health and has st... See more

Rated 5 out of 5 stars

I usually use payingtoomuch.com for travel insurance, as I have pre existing medical conditions. But their page was slow & would not load my medical conditions. Medicaltravelinsurance.co.uk was next o... See more

Company replied

Rated 5 out of 5 stars

One of the best Travel Insurance sites I’ve used, easy simple website. Over seventy with medical history but came up with excellent prices with good cover, cheaper than the so called top provider I u... See more

Rated 5 out of 5 stars

On realising that my holiday insurance ended the day I leave a distant land, and expired mid-air before landing in the uk I was in a panic. After phoning the company and explaining the situation I... See more

Company replied

Company details

  1. Insurance Agency
  2. also in
  3. Travel Agency

Written by the company

Travel insurance for those who pre-existing medical conditions with a quick and easy online medical screening process. Declare all your conditions in a matter of minutes and get a wide range of travel insurance products in one place.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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3.9

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(1,834)

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Rated 1 out of 5 stars

Documentary should be made about this company

Update from 17th July
Please note lowest rate you can give is one star.
My son who had been stabbed in Colombia was hospitalised for 6 days.
He is in a poor state of health and has still received no support from Staysure or a translator as requested.
I had to send a copy of his medical reports to a Uk hospital to translate to find out his diagnosis.
I made over 20 phone calls yesterday to insurance and embassy.
To gain some clarification I rang the non emergency Staysure in UK to ask for clarification of his policy and was told by Grace that he would need to provide Power of Attorney documentation to speak to me due to data protection. Even though I spoke to an advisor there 4 days ago! .
Grace said he would need to find a third party or solicitor to get this.!!
Yes I'll just ask him to find an English speaking solicitor , pay money he hasn't got while trying g to recover!
You couldnt make this up!
He is seriously ill. A solo traveller and is being told to leave his accommodation Thursday as they have no more room.
Have staysure helped. NO.
He had to return to the hospital yesterday due to negligence and had to pay money again.
Thank you StaySure .
I am more disgusted by your unprofessionaliam and what I see as corrupt lack of accountability than I am at the actual stabbing.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

One of the best Travel Insurance sites…

One of the best Travel Insurance sites I’ve used, easy simple website. Over seventy with medical history but came up with excellent prices with good cover, cheaper than the so called top provider I used earlier this year.
Found a policy suited our needs with a well known , highly rated insurer. Very pleased.

September 27, 2023
Unprompted review
Rated 4 out of 5 stars

No call back

Missed out on 5 stars because we didn’t get a promised call back. Ended up completing it on line.

August 31, 2023
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

Many thanks for your feedback. We apologise you did not receive a callback as promised, and constantly review feedback, in order to make improvements where possible. Thank you for purchasing with Medical Travel Insurance.

The Medical Travel Insurance Team.

Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service, friendly and polite (Harrison). Everything explained in an easy to follow way.

August 31, 2023
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

We are pleased that you received great customer service from our team! Thanks for your positive feedback!

The Medical Travel Insurance Team.

Rated 5 out of 5 stars

Holiday insurance renewal

Efficient service, with well thought through processes. Small price increase from last year, to be expected.

August 24, 2023
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

Thank you for your positive feedback. It is great to hear that you had a smooth process when purchasing your insurance with us!

The Medical Travel Insurance Team.

Rated 5 out of 5 stars

Helpful assistance

I dealt with a very helpful person who took me through every stage and assisted me to make the right choice of travel insurance.

August 24, 2023
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

We are pleased that you received great customer service from our team! Thanks for your feedback!

The Medical Travel Insurance Team.

Rated 5 out of 5 stars

Easy to answer questions

Easy to answer questions and no fuss

August 17, 2023
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

That is great to hear! Thank you for choosing Medical Travel Insurance!

The Medical Travel Insurance Team.

Rated 4 out of 5 stars

Easy to use

Easy to use but took two or three times to get it correct but otherwise no problems

August 2, 2023
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

Many thanks for taking the time to share your feedback on your recent experience!

The Medical Travel Insurance Team.

Rated 5 out of 5 stars

Buying travel insurance online was so easy

Buying travel insurance online was really easy and the quotes, considering my medical history, were cheaper than I'd expected. As I haven't travelled yet, I don't know how easy it would be to make a claim - hopefully I will never need to find out!

July 31, 2023
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

We are delighted that you found our website easy to use. Thank you for your positive feedback!

The Medical Travel Insurance Team.

Rated 5 out of 5 stars
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

Many thanks for taking the time to share your positive feedback on your recent experience!

The Medical Travel Insurance Team.

Rated 5 out of 5 stars

Quick and simple to renew

Appears good value and quick to complete transaction online

July 27, 2023
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

That is great to hear! Thank you for choosing Medical Travel Insurance!

The Medical Travel Insurance Team.

Rated 4 out of 5 stars

Your sales person Sam was very well…

Your sales person Sam was very well spoken and clear in all her questions. At the end the quotation was acceptable (especially in these days of high inflation)definatly 4 stars.

July 11, 2023
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

We are delighted that you received great customer service from our team! Many thanks for taking the time to share your positive feedback on your recent experience.

The Medical Travel Insurance Team.

Rated 5 out of 5 stars

Straight forward and happy

Easy to use and great for value money

July 9, 2023
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

That is great to hear! Thank you for choosing Medical Travel Insurance!

The Medical Travel Insurance Team.

Rated 5 out of 5 stars

Good service

Good service. However since sending in this review I have encountered an annoying problem getting the portal to work. It freezes and attempts to get the documents sent as PDF attachments failed despite your agent’s efforts. Must reconsider 5 star rating

July 10, 2023
Rated 5 out of 5 stars

Easy site to use

Easy site to use.
Competitive pricing.

June 28, 2023
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

We are delighted that you found our website easy to use. Thank you for your positive feedback!

The Medical Travel Insurance Team.

Rated 1 out of 5 stars

Not a great company - doesn't cover simple stuff

Not a great company, bought a premium package for our honeymoon, we could never have predicted a Pilot Strike in the middle of Africa, stuck on an island and had to spend a fortune on flights with another airline to get home....sorry sir your insurance does not cover this, nasty company and very unhelpful, don't give them your money, go to a reputable outfit, will never use again!

November 5, 2022
Unprompted review
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

We are sorry to hear that you are unhappy with the service that you received. We understand that you have contacted the sales team via email who have provided you with the claims handler details to escalate this further.

The Medical Travel Insurance Team.

Rated 5 out of 5 stars

Easy to deal with on Phone

Staff very helpful with any enquiries I made regarding my New Policy

March 13, 2023
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

We are pleased that you received great customer service from our team! Thanks for your feedback!

The Medical Travel Insurance Team.

Rated 5 out of 5 stars

Positive experience

Simple, efficient process and a good price

March 7, 2023
Medicaltravelinsurance.co.uk logo

Reply from Medicaltravelinsurance.co.uk

Thank you for your positive feedback. It is great to hear that you had a smooth process when purchasing your insurance with us!

The Medical Travel Insurance Team.

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