medimops Reviews 

All perfect. Top seller.

Lots of good german (hard)dance and trance cd's
from the 90's and 00's for very good prices

I never got a book from my order, and I have tried to reach customer service for more than a week now and they kept lying saying that my delivery will come in two separate ones! The invoice says one delivery, but rather than refer to the information on the system they copy and pasted the same answer over 10 times- using auto generated responses. i got no real help, no replacement for my missing item- I even asked for a refund instead and no one has been helpful. One agent did confirm that the shipment is one single delivery and I was right, but she disappeared and i never got to continue with help from her. Also, you described one of the books i bought as new-it arrived with yellow stains all over them! Everything has been wrong with the order and no help recieved!

Please refund me for the missing item or I will have to take it up with my payment provider to take what I am owed back! I have all the emails as proof, that your customer service is poor and not helpful and never once offered me a solution beyond a copy and pasted AI message.

Order number: 257286541
item missing : A Darker Shade of Magic (Shades of Magic, Band 1)

Best shop, huge selection of books. I am a customer since many years ago.

Got a completely destroyed book, customer support is not helping

I have been buying products from this firm for about an year now and I must say I am very happy with the way they treat the customers. First of all there is a large selection of products and the description is always spot on (used in good/almost good/acceptable condition) so you always know what you buy. Second,they send mails with the products that you wanted but were now available very fast,so this shows that they care about their customers needs. And last,but not least,the products are sent very fast and are delivered with no problems. All in all I am happy that I am their customer,and I will order from them in the future.
P.s. I once received a package with a missing product.After the reclamation mail,they sent me right away a cupon worth the product's value.No muss,no fuss,just straight up customer satisfaction asap; now this is what I call customer service all inclusive.

I have purchased many books and dvds from this seller via Amazon and have never had any issues. Recently, however, I purchased a book for less than 10 Euros (including postage) and they sent me the wrong book. When I brought this to their attention, they requested that I returned the book. I told them this would be expensive, as I needed to send it from Switzerland to Germany. They insisted but did not provide a pre-paid postage label, only a label with their address. They promised to refund the return costs, which were 25 CH. I returned the item on 19th July and they are claiming they never received it. After pestering them several times, Amazon finally refunded the cost of the book and postage, but my return costs have not been paid yet and I am having to complain to them again and again. It seems this company is very automated and things go well when there are no problems, but they are unable to fix problems. I would advise you to be careful when returning items and complain if they do not send you a pre-paid envelop or label! I am very unhappy with this seller.

Avoid MediMops at All Costs – Worst Shopping Experience Ever

I ordered two games on 21 July 2025, promised delivery in 3–5 working days. Sounds fine, right? Wrong.

First shock: you can’t cancel your order even 10 minutes after placing it, because they claim they “immediately ship” it. Reality? Shipping happened two days later.

Second shock: they dumped my order on PIN AG – a courier with a 1.1★ Trustpilot rating and endless complaints identical to mine – instead of DHL, despite their FAQ promising DHL Go Green for all Germany orders. The excuse? “Package was under 1kg.” Not disclosed before purchase.

Tracking? Useless. One scan on 23 July and nothing else. They told me to wait 10 days, then suddenly it became 20 business days. That’s four weeks to find out if the package is “lost” – during which I’m not allowed to cancel. Their position: “Our hands are tied, we have to wait because PIN AG says so.” Sorry, but my contract is with MediMops, not their bargain-bin courier.

After 17 days and still no delivery, I exercised my EU and German legal rights to cancel. They flat-out refused. I had to go through PayPal and my bank under SEPA rules to force a refund. I’ve got my money back – not thanks to MediMops – but they still haven’t officially cancelled my order or confirmed they won’t try to charge me again.

This company is a masterclass in how to turn first-time customers into lifetime critics:

Misleading delivery promises

Hiding courier downgrades until after purchase

Refusing to honour legal cancellation rights

Blaming everything on the courier instead of taking responsibility

If you value your time, money, or sanity, stay far away from MediMops. There are plenty of honest retailers out there who actually deliver what they promise.

gute, transparente und informative website

I ordered a book from this company. First they didn't give me the tracking number for my order and then when I asked, they sent me an AI generated response with the tracking number. I waited for several days but the order wasn't moving. Then I sent another mail and then all I got was another AI generated response with no accurate information. It's been 15 days since I ordered this book and I decided to call this morning. THEY HUNG UP ON ME TWICE. They don't have anyone who speaks other language than German.

Schnell, zuverlässig, freundlich team. I’m a big fan now! I can find many of my favourite books here!

ok danke - everything was ok

First time ordering no problem, now packed arrived late and then with only 1 out of 3 books. Working with support is hell. They answer with prewritten emails not matching the question, they contradict in one email with next email. What a pitty this could be a great shop but I don't think I'll get my books or my money unless I chargeback on my credit card

the first order was unpleasent the second one was good

Frictionless purchasing process - good search, easy checkout. Great website.

Ordered space 1999 on blu ray volume 1,2,3!!(with volume 4 on the way)
Great value on items and in great condition also, delivery was good value too and my order was packed up well for delivery!! 💯👏

no support, could not proceed with my order trying every available pyment optionbut none did work, ordered elsewhere

Book is in good condition, fast delivery. Great seller. Bought many times from medimops in past years. Would buy from again in the future.