While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I hate my couches. I bought two and paid a pretty penny after doing ALL the research ahead of time and ordering fabric swatches. I rubbed the swatches on my dogs to see how bad their hair stuck, took... See more

Company replied

Rated 5 out of 5 stars

The Gio sofa is amazing, quite firm compared to what we’re used to, but I prefer the support it gives. It’s been about six weeks and everything is holding it shape beautifully, cushions are starting t... See more

Rated 5 out of 5 stars

We have had a really positive experience with Medley overall and would absolutely recommend them, especially if you care about non-toxic, thoughtfully made furniture. Our Rio corner sectional... See more

Rated 5 out of 5 stars

Can't say enough about the Rio Plush from Medley. Excellent build quality, very comfortable sit. For years, we went through a parade of low-end couches, all made overseas, none of which lasted more th... See more

Company details

  1. Furniture Store

Information provided by various external sources

Our process gives you a new level of personalization where we tailor our eco-friendly furniture for you and your home. By getting exactly what you want, you'll be able to find healthy furniture that you'll love for years to come.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth It for the Quality and Non-Toxic Materials

We have had a really positive experience with Medley overall and would absolutely recommend them, especially if you care about non-toxic, thoughtfully made furniture.

Our Rio corner sectional has been the standout. We took a bit of a leap getting a white couch right before having a baby, and now with a toddler and a dog, it has held up incredibly well. It’s easy to maintain with regular vacuuming, occasional machine washing, and even a pretty impressive save after a blue marker incident (everything came out with some help from our little green machine)! Beyond durability, I really value knowing the materials are natural and safe for our home. That was a huge priority for us.

The coffee tables are also beautiful and clearly well crafted. The only thing to note is that the finish is very light, so they do pick up marks more easily. That said, they still look great and it hasn’t been a major issue for us.

Our bed frame is similarly high quality and aesthetically really nice, though I will say the corners are quite sharp, which makes it a little less kid-friendly than I would ideally like.

Overall, Medley makes gorgeous, well-built furniture with a strong focus on healthy materials. There are a few small trade-offs depending on your lifestyle, but for us, the quality and peace of mind have absolutely been worth it.

January 2, 2026
Unprompted review
Rated 2 out of 5 stars

I hate my couches

I hate my couches. I bought two and paid a pretty penny after doing ALL the research ahead of time and ordering fabric swatches. I rubbed the swatches on my dogs to see how bad their hair stuck, took a fork to them to test snags, and talked to customer service about pillows since my dogs like to perch. The pillows are not heavy as they insisted and after a couple months of use look horrible. The fabric has snags and I can't keep the performance fabric clean to save my life. I thought I was making a good purchase but now I regret every penny I spent.

January 1, 2026
Unprompted review
Medley logo

Reply from Medley

Thank you for sharing your feedback — we're so sorry to hear your experience hasn't matched the care and research you put into this purchase. It's clear you were incredibly thorough, and we completely understand your frustration. We'd love the opportunity to make this right. The issues you're describing with the fabric aren't consistent with the performance standards our fabric is designed to meet, and we want to look into this further for you. Our team will be reaching out to you shortly, so we can review your order and find the best path forward. You deserve to love your couches, and we're committed to helping get you there.

Rated 5 out of 5 stars

This couch is exactly as advertised

This couch is exactly as advertised! When the shipping company damaged it, Medley took care of all of the accommodations to get it fixed. We're so happy with how it was all handled!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

The Gio sofa is amazing

The Gio sofa is amazing, quite firm compared to what we’re used to, but I prefer the support it gives. It’s been about six weeks and everything is holding it shape beautifully, cushions are starting to soften up a tad, which my husband prefers. We ordered it in the Willow Chenille Slate color, small spills clean up easily with sponge and soapy water. I would absolutely purchase from Medley again. The delivery company they used (Metropolitan) was professional and I’m not kidding when I say this sofa is ridiculously heavy, and the guys had to bring it through two different rooms to fit it around the doorway, and they were wonderful.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful

I love the look of the Kaydan chair and am pleased with the color and texture of the Larkspur Cypress textile. I wound up adding a second pillow, to achieve optimal comfort, and am super happy with the result. Customer service was a pleasure to work with.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and service

I really like this couch that I purchased in an off-white, cream color. It is ridiculously heavy, so that is a sign of good quality. There is no chemical smell, or chemical residue. It is super comfortable - for sleeping too! Yes, it is expensive, and yes it took awhile for it to get here, but it was worth it! When I called to order it, I found the person on the other end to be thoughtful, helpful and kind. I was able to bounce off all my ideas and get feedback from her. I also appreciate the founder reaching out to me at one point. I understand why companies want to grow, but I find small companies to be the best in most things.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

We love our sofa so much

We love our sofa so much. The quality is very good and it's comfortable yet firm. We have washed the covers a few times and they have always turned out perfectly. A durable and well-made piece! Highly recommend.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

We love our new couch from Medley

We love our new couch from Medley! We waited years to buy a couch because we wanted something that was made from natural materials and would last a long time! My whole family loves the couch! Comfortable and beautiful. Thank you folks at Medley for building something that we will love for decades!

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

We’re loving our plush sofa

We’re loving our plush sofa! It’s super comfy, both lounging out or sitting up. The white glove delivery was so nice since even the cushions are super heavy, which helps make it feel so good. There was no odor or off-gassing, which was our ultimate desire.
I’d shopped high-end boutique furniture stores for a chaise sofa in our town, even though they were made in the USA, their Okeo-tex offerings were minimal and not that appealing. Their linen or cotton offerings were not organic and were coated with mystery stuff and they were super pricey. I was nervous about purchasing a sofa online, yet the Medley offerings were higher eco quality and much lower price.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Totally worth it.

I was nervous to buy a couch online without testing it in person, but we were committed to getting something that was as natural and non-toxic as possible. This couch has met all our expectations. It’s so comfortable and spacious. The color is vibrant and the construction seems solid. Totally worth it.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Most Favorite Furniture Purchase

My husband and I did a TON of research to find the perfect couch for our house, and the Lala Bumper Sectional couldn't be more perfect for what we were looking for! My house has an open living and kitchen floorplan, and I wanted a sectional that was cozy enough for my husband and I to lounge together but also seated at least 5-6 people for when we had guests over. The size was incredibly important for us since our living room is small, so I didn't want the couch to devour the space. We ended up going with the 109" size and chose leather for ease of cleaning and for an elevated look and opted for extra plush for extra coziness. I was also wanting a couch that was made sustainably with as little PFAs as possible and Medley kept coming up as an option in my research. While the price tag was higher than what we initially wanted to pay, knowing that this would be a couch that we'd want to last for a long time and had everything we wanted helped us make the decision.

The couch itself is sooooo comfy and fits so perfectly in our living room! My husband and I fight for the lounge spot, but even the edges are cozy. The only qualm I have is that the arm is really short, so I need to add extra pillows for support and we haven't figure out yet how to take out liquid stains yet (mostly from laziness but I know Medley has care instructions that we just need to follow). But it's one of my favorites pieces to lounge in after a long day at work. The overall quality is high tier and I'm confident this couch will last us a long time. We've had it for about 5 months so far and no issues as of yet. I highly recommend this couch to anyone who is looking for optimal coziness and sizing!

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

Just received my Zavis sofa and I am really pleased

Just received my Zavis sofa and I am really pleased. And relieved! I am sensitized to VOCs and have a lot of trouble buying furniture. I chose the natural latex foam & wool cushions with mahonia denim upholstery and there was no off-gassing at all. This was my main reason for buying from Medley and it has worked out great. I like the look of the sofa, also have the chair and ottoman in this line.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Next Level Comfort

Can't say enough about the Rio Plush from Medley. Excellent build quality, very comfortable sit. For years, we went through a parade of low-end couches, all made overseas, none of which lasted more than a few years due to poor construction and materials. This is what American made-to-order feels like.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Obsessed

I’ve had this couch for about four months now. We bought the natural latex with a basic gray covering. I had a really uncomfortable Lazy brand one for five years that I never felt the same as it did when we sat on it in the show room.
I was hesitant about buying a couch online from a company I hadn’t heard of, but apparently made great couches and had an excellent warranty. I saw Medley Home had a trial period and did some independent research on the latex they use and its quality plus non toxic. Even though it was a little pricier than I had initially thought I would spend, now that we’ve gotten the couch I think it’s worth every penny!
Delivery: I actually got my couch in about it six weeks. White glove delivery service was excellent and my couch was set up for me fast.
Quality: the couch is nice and wide and insanely comfortable. The foam is cushiony enough to sleep on but still supportive. And the fabric seems to be great quality. I don’t mind that it sits a tad closer to the floor because it’s definitely a relaxing, sprawl out sort of couch.
It also helps that I have a more narrow but open living/dining room with a vaulted ceiling and it fits perfectly in that space. I really love it. My husband and I sometimes look over at each other and say “this is such a comfy couch. I did good,” while we’re relaxing on it. Because I did research for weeks and agonized over this decision. I did not want to be stuck with another uncomfortable couch and my husband was so sick of talking about it. It was all worth it in the end. Comfiest couch ever.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Mota Sofa-bed: 1 year after purchase

What made my experience great with Medley was the responsiveness. The time frame of delivery of the couch I originally ordered got delayed, and I found that frustrating, but I understood that companies like Medley, who aim for sustainability and are smaller than large furniture companies inevitably run into delays. I needed a couch for my family's visit during xmas 2023 and I asked if there were other couches from the returned section. I ended up purchasing a returned Mota Sofa (instead of the Rio I had ordered) and while I had hesitations about a returned couch I went with it.

It has been 1 year and this couch gets every day use by me, my husband and our two small dogs. The couch is beautiful and we are happy to make this purchase. What I was interested in buying is something made with care and good craftsmanship and you can tell by looking at the frame and the couch fabric and cushions. So the wait for me was worth it.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the Rio Plush couch


Very happy with the Rio Plush couch. Great quality, finish detail and comfortable. The wait was all worth it. Customer service is great as well very responsive both by email and phone. Can’t wait to order the ottomans.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Mota sofa

I have seen both the Rio and Moto sofas in person and they are both beautiful and well made. We went with the Mota bumper sectional and it was perfect for our home. The new high performance fabric is so soft and literally repels dog hair- hurray!

The connectors were missing in our delivery and the Medley team jumped on a resolution and sent them to our home promptly.

Btw these sofas are modern but also versatile in design and could fit seamlessly into many looks or styles.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

We love our Medley furniture

We love our Medley furniture. We had a newborn baby on the way and wanted to find living room furniture that we knew was healthy. The furniture is high-quality and comfortable and we are very happy with our new pieces. We will continue to rely on Medley for our household furniture needs going forward!

December 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look