MEDVi Reviews 13,790

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 11,993 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, positive attitude, and genuine care, making interactions pleasant and productive. The customer service is consistently highlighted as exceptional, with many people appreciating the personalized approach and the staff's ability to listen attentively and address concerns. The overall service provided is often described as excellent, with consumers noting the efficiency, ease, and smooth user experience of the entire process. However, some customers expressed dissatisfaction with the product itself, citing issues such as it not working effectively or receiving incorrect dosages. There were also mentions of problems with product delivery, including being charged for items not received, and concerns about the medication's temperature upon arrival.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their attentiveness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the attentiveness and... See more

Service

Customers consistently note positive experiences with service, often describing it as professional,... See more

User experience

People report positive experiences with user experience, finding it easy, smooth, and enjoyable. Customers... See more

Product

Customers had ambiguous experiences with product, with some reporting significant weight loss, such as 45... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Used Medvi for six months of Tirzepatide. Except for one minor shipping hiccup, all transactions were smooth. Shipping was prompt. The meds have worked well for me, dropped 45 pounds in six months w... See more

Company replied

Rated 5 out of 5 stars

Taylor Junggren was my nurse practitioner and I genuinely hope every woman will be blessed enough to have her on the other end of their video call. She was amazing, soooo personable, easy to talk to,... See more

Company replied

Rated 5 out of 5 stars

My Doctor was very kind and informative . He took time to listen to me, and he answered my questions, But I wasn’t told that I would have to take blood tests at Quest lab. But the email sent later inf... See more

Company replied

Rated 5 out of 5 stars

It was super easy to schedule the appointment - there were lots of available times and dates! My appointment was set up for 10am the next day, I received multiple reminders, and the dr. started the ap... See more

Company replied


Company details

  1. Weight Loss Service
  2. Doctor
  3. Medical Group
  4. Online Prescription Medication Vendor
  5. Registered General Nurse
  6. Wellness Program

About MEDVi

Written by the company

MEDVi: Your Partner in Accessible, Personalized Weight Management

MEDVi is a leading telehealth platform dedicated to making effective, medically supervised weight loss accessible and affordable. We specialize in personalized treatment plans utilizing GLP-1 medications, including injections & tablets, delivered right to your door. At MEDVi, we understand that traditional weight loss can be challenging. That's why we've designed a seamless, convenient online experience that puts your health goals first.

Our process is built around you:
Personalized Care: Every patient undergoes a medical intake and virtual evaluation by a licensed U.S. physician. Your treatment plan, including customized dosing, is tailored to your unique health history, lifestyle, and weight loss objectives.

Affordable & Transparent: We believe in clear, upfront pricing without hidden fees. Our cost-effective programs provide access to powerful GLP-1 medications at a fraction of the cost of brand-name alternatives, with options for both tablets and injections.

Convenience & Support: From online consultations to direct medication delivery, MEDVi simplifies your weight loss journey. Our dedicated team provides continuous access to healthcare professionals for guidance, dosage adjustments, and ongoing support, ensuring you feel heard and empowered every step of the way. Many users praise our timely, efficient service and the kindness and understanding of our staff.

Proven Results: Our science-backed approach, combined with continuous support, helps individuals achieve sustainable weight loss by addressing the biological and lifestyle barriers to success. Users consistently report positive experiences, with many expressing gratitude for finally finding a program that works for them.

Join the thousands who have found a real, lasting solution to weight management with MEDVi. We're committed to helping you gain control of your health, build confidence, and achieve a healthier, happier you.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I am very happy with MEDVi

I am very happy with MEDVi. They have always been very patient and helpful. They answer any questions I have in a timely manner. I feel very comfortable with them and trust them with my care.

June 23, 2026
Rated 1 out of 5 stars

Horrible

I paused my subscription and was later charged $399 for an automatic renewal that I did not intend to continue. I immediately requested a refund, but despite multiple emails, I only received the same generic policy response and no individualized review. I have not used the medication or services associated with the charge, yet the company refused to issue a refund or credit. Very disappointing customer service.

June 23, 2026
Unprompted review
MEDVi logo

Reply from MEDVi

Hi Lisa, we’re truly sorry for the frustration this charge caused, especially after you’d paused your subscription. It sounds like we missed the mark in providing a personal touch, and we want to ensure your case is reviewed individually. Your feedback is essential as we work to improve the MEDVi customer service experience. Please email us at hello@medvi.org so we can look into this personally.
The MEDVi Team

Rated 5 out of 5 stars

Very helpful and kind

The nurse was very helpful and friendly. I missed our initial call time and then she had to call me back because I was having phone issues - she was very understanding and patient, which I really appreciated! I'm very excited to start on the medicine and hopefully start seeing results soon.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Dispatch Manager

I'm very happy with the medication and my results. She did inform me on upping the dose after the second week. I've just kept it at 2.5. I have 10 more pounds to my goal.

June 21, 2026
Rated 1 out of 5 stars

BEWARE OF FALSE ADVERTISEMENT AND POOR CUSTOMER SERVICE FOLLOW THROUGH!

I started with MedVi as of last Friday, a friend of mine has had great success. When speaking to customer service, I was hesistant due to SALES scams. He assured me I was locked in at a discounted rate for the duration of my subscription. When I went back to my dashboard to set up appointments, sure enough, it was a sign-on special. I have called and asked to speak to a supervisor 4 times since then, each time I get the run around, I've asked for a refund (no call back even after I was told an hour), they don't respond. I 've asked them to check the recorded conversations, they would hear the FALSE advertisement, but they are avoiding me for the sale. BEWARE OF FALSE ADVERTISEMENT AND POOR CUSTOMER SERVICE FOLLOW THROUGH!

Response to Medvi-6/25, your specialist did review and sent an email response, after I requested you listen to any and all recordings that you said are used for training and review. As well, since I hadn’t heard back and medicine arrived, I started it knowing I’m canceling the subscription and moving to RO in July. Your practitioner also didn’t call in nausea meds as she indicated. I called two days ago and no response. Unacceptable service!

June 18, 2026
Unprompted review
MEDVi logo

Reply from MEDVi

Hi Destini, we’re truly sorry for the frustration regarding your subscription rate and the difficulty you’ve had reaching a supervisor. It’s important that our communication is transparent, and we want to review your case to ensure your refund is handled properly. Your feedback helps us improve the **MEDVi customer service experience** for all our members. Please email us at hello@medvi.org so we can look into this personally.
-The MEDVi Team

Rated 5 out of 5 stars

Professional

Professional, answered all my questions did not have to pause to think about her answers. She was very clear and informative.

June 22, 2026
Rated 5 out of 5 stars

very personable

very personable, listened offered advice went over goals and expectations. Wanted to be sure that I wasn't having any difficulties or questions that I needed answered and all went great very happy with the service and it's very appreciated. Since sometimes you feel like you're on your own during this process so thank you.

June 22, 2026
Unprompted review

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