I ordered a dress on the 31st of May and it has not arrived yet it’s been nearly 8 weeks I have emailed them 4 times receiving one reply on June 30th saying an investigation would be opened and I woul... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed my order almost 3 weeks ago and I still have not received anything. I emailed customer service 5 days ago and I have had no reply... I can not even check any shipping information and the team... See more
Company replied
I purchased a lot of moneys worth of clothes on the 7th of April after the new launch. After I’ve purchased I’ve only just seen all the reviews on slow shipping, delivery and emails not being responde... See more
Company replied
Ik heb laatst de Mykonos skirt navy gekocht, de Mykonos skirt blue en de witte tube top gekocht en ik vind ze zo mooi. Ze sluiten perfect aan bij je lichaam. Het is precies zoals mijn verwachting was.... See more
2.7
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunatelly can't recommend this…
Unfortunatelly can't recommend this company. If you need to return it will be 3-4 times more expensive what they tell you in the return portal and they don't provide any telephone number so at least from Finland you can't ship anything out without a telephone number. The label I received from them was not accurate and couldn't be used. Very poor customer service.
January 14, 2026
Unprompted review
Reply from Meet Me-there
Hi Helka,
We’re sorry to hear about your experience. This is not the level of service we aim to provide.
We have sent you an email to discuss the situation and look for a suitable solution together.
Your feedback is taken seriously and helps us improve our service.
Kind regards,
Team Meet Me There
I ordered a cardigan for my daughter on…
I ordered a cardigan for my daughter on the 26th November. It has still not arrived. I have contacted the company three times and they do not respond. I would not trust this company at all.
January 13, 2026
Unprompted review
Reply from Meet Me-there
Hi Craig, thank you for your review and we’re really sorry to hear that you feel this way, that is of course not the experience we want to provide. We would like to help you look into this. Unfortunately, we’re unable to locate your order based on your first name alone, and we also don’t see an email linked to this name in our system. Could you please send us a new email including your order number and full name? That will allow us to investigate the status of the shipment immediately and assist you as quickly as possible. Our apologies for the frustration this has caused, and we hope to resolve this for you soon. Kind regards, team Meet Me There
Extremely long wait times and poor return options.
Dear Meet Me There,
I received my order earlier today, containing three items. Unfortunately, none of the items fit, and I therefore wish to return the entire order.
I placed the order on your website on December 15, 2025 and it only arrived today, January 5, 2026. I assume the delay is due to Christmas and New Year. However, it cannot be correct that I am unable to return the items because the 14-day return period from the date of ordering (and not from the date of delivery) has expired.
I hope this is a system error, and I would still like to return all three items.
Please let me know how to proceed???
January 5, 2026
Unprompted review
Reply from Meet Me-there
Hi,
So sorry to hear that the order arrived later then expected! Due to the holiday season it may take longer.
Please send us an email so we can assist you with the return! help@meet-me-there.com
Kind regards,
Team Meet Me There
Charged over £100 to return items
I ordered ski clothes in November but they arrived too late and were of poor quality and not suitable for skiing so I returned them. Firstly I had to pay £15 to return the items - this was not made clear at the time of ordering. Now I have had a customs demand for more than £90 for the goods to be returned to Netherlands. I wasn’t even made aware that I was buying goods from the Netherlands at time of purchase. The worst experience in buying goods ever. I wait to hear back from customer service.
January 1, 2026
Unprompted review
Reply from Meet Me-there
Hi Klare, thank you for your message and thank you for your feedback. We are sorry to hear that you were disappointed with the quality of the items and the costs associated with your return.
We want to clarify that we aim to be transparent about our location and return policy. We mention on our website that we are a company based in the Netherlands and that return shipping costs are the responsibility of the customer. Regarding the customs charges: since the UK is no longer part of the EU, shipments between the UK and the Netherlands are subject to customs regulations. These additional fees are determined and charged by the UK customs authorities, and unfortunately, we have no control over this. We understand this is a frustrating experience, but these regulations are part of international shipping to and from the UK. We recommend checking our "Shipping & Returns" page for more detailed information to avoid surprises in the future. Kind regards, team Meet Me There
Ordered on the 28th November and still…
Ordered on the 28th November and still no parcel. I have been told they are completing a parcel investigation but that was on the 10th December ! I have to chase them constantly!Still no parcel and no refund !!
January 3, 2026
Unprompted review
Reply from Meet Me-there
Hi,
So sorry for this inconvenience. I see you received a response on your email this morning.
Unfortunately with investigations it can always take some time before we receive a response.
Kind regards,
Team Meet Me There
Customer service not good
YES but ive had no acceptance of return from you from 10th December or refund i did pay myself to return but where is my refund? You haven't even replied to my email??? ski pants were not true to size medium to large and im a size 10. They were way too small! I returned them on 10th November by tracked return and have had only an automated response from them??? I know it's Christmas but very disappointing! Also had to return goods at my own expense and not had an acknowledgement of receipt?? Terrible service 😑
December 10, 2025
Unprompted review
Reply from Meet Me-there
Hi Patricia, thank you for your message and we’re sorry to hear that the ski pants didn’t fit as expected and that you're disappointed with the return process.
Regarding the fit, we provide a size indication on our website to help guide our customers; however, as every body is different, the fit can vary from person to person. We also want to clarify that it is mentioned on our website that return shipping costs are the responsibility of the customer.
All customers should receive an automated order confirmation immediately after purchasing. If you haven't received yours or an update on your return, please check your spam folder or send us an email with your order number and the tracking proof of your return. Since you returned it on November 10th, we would like to look into this for you immediately to see why it hasn't been processed yet. Kind regards, team Meet Me There
Serious warning for international…
Serious warning for international customers 🚨
This store has failed to refund me the full amount I am legally owed. Nearly half of my refund is missing, and after more than a month, the issue remains unresolved.
They allowed PayPal to deduct fees from my refund instead of absorbing those costs themselves, which means I was paid less than what the law requires them to refund. Any PayPal commissions, internal mismanagement, or lack of agreements with PayPal are entirely the store’s responsibility, not the customer’s.
This is not a misunderstanding — it is a failure to comply with basic consumer protection standards. I have repeatedly explained the issue, and they continue to claim they “don’t understand,” which at this point is either gross incompetence or deliberate stalling.
Key facts for international buyers:
• No proper or transparent refund process for international customers
• No support for return shipping costs, making returns unreasonably expensive
• Took 20 days to issue an incomplete refund
• Over one month later, they still have not paid what they owe
This is a matter of legality, accountability, and respect.
Fix it and issue the full refund you owe.
December 23, 2025
Unprompted review
Reply from Meet Me-there
Hi,
Thank you for your feedback. We’re sorry to hear you’re having issues with your refund. I have reached out to you via email regarding this matter.
We appreciate your understanding💗
Kind regards,
Team Meet me there
Made three orders
Made three orders, took six weeks to receive them. Returned items from the three order and no response after three weeks. Still waiting for refund. No reply from customer service. There are better companies to spend your money with.
November 1, 2025
Unprompted review
Reply from Meet Me-there
Hi Anna, thank you for your message, we’re sorry to hear about the delay with your orders and the frustration regarding your refunds and our communication.
I have looked for your returns in our system, but unfortunately, I cannot find them. As you have ordered from the United Kingdom, please keep in mind that returns from outside the EU can take longer to reach our warehouse in the Netherlands due to customs processing. Additionally, could you please double-check if all taxes and duties were fully paid when you sent the items back? If these costs are not covered, it can cause delays at the border, and please note that we do not cover these expenses.
To help you further, could you please send us an email with your order numbers and the tracking proof of your returns? This will allow us to see exactly where your packages are and assist you as quickly as possible. Kind regards, team Meet Me There
Worst company ever
Worst company ever. I’m never usually this dramatic but I paid £60 and never even received my item. They told ME to figure it out myself and contact the courier?? As if that’s even my job in the first place. Never even got a refund or a reply back. Scammers, never buy from here.
December 16, 2025
Unprompted review
Reply from Meet Me-there
Hi Carli, thank you for your message and we are very sorry to hear about the frustration regarding your missing order and our communication. This is certainly not the service we aim to provide. We want to clarify that it is our responsibility to ensure your order reaches you. I have personally looked into your case and we have now officially started a postal investigation with the courier to locate your parcel. Could you please send us an email in one week? By then, we expect to have an update or a result from the investigation, and we will be able to provide you with a definitive solution or a refund. We apologize for the inconvenience and will do our best to resolve this for you as quickly as possible. Kind regards, team Meet Me There
Don't order from this brand
Don't order from this brand! I have made my order a month ago and the items still have not been shipped. I have emailed them multiple times and received no response. I hope I get my money back at least as this is unacceptable.
December 14, 2025
Unprompted review
Reply from Meet Me-there
Hi Gintare, thank you for your message and our apologies for the delay in shipping your order and for the lack of communication you experienced. I have looked up your order and I am happy to inform you that your package has been shipped today. You should have received an automated email with your track and trace information so you can follow the delivery. If you haven't seen the email yet, please be sure to check your spam folder. We appreciate your patience and hope you love your items once they arrive! Kind regards, team Meet Me There
Never again
Ordered a pair of jeans in the smallest size and they were WAY to long on me, (I'm 164cm).
I returned them (had to pay 15,56€), waited for 2/3 months, When I contact them, i find out they wont refund me bc of a stain on the jeans I didn't make.
December 12, 2025
Unprompted review
Reply from Meet Me-there
Hi Kund, thank you for your message and we’re sorry to hear that the jeans did not fit as expected and that you had a negative experience with your return. When a return is rejected due to a stain, our quality control team follows strict guidelines to ensure all items are in original condition. However, we understand your frustration if you feel this was not the case. I have tried to look up your details, but I cannot find an order under the name "Kund." Could you please send an email to help@meet-me-there.nl with your order number? We would like to re-examine the photos and communication regarding your return to see if we can provide any further clarification or assistance. Kind regards, team Meet Me There
The worst customer service I have not…
The worst customer service I have not information about the delivery of an order of 250€ , no answer from customer service, I have send three email without answer, I will try to refundido my money, don't buy in this web
December 9, 2025
Unprompted review
Reply from Meet Me-there
Hi Eva, thank you for your message and we are sorry to hear that you felt uninformed about your delivery and that you didn't receive a timely response to your emails. I have looked into your order, and according to our system, your parcel has already been delivered. If you are unable to find your order, please send us an email at help@meet-me-there.nl with your order number. We will then look into it immediately. Kind regards, team Meet Me There
I bought their “ame” sweater in the…
I bought their “ame” sweater in the color baby pink, loved the color and especially the material, it feels so cozy and it doesn’t itch
November 30, 2025
Unprompted review
Reply from Meet Me-there
Hi,
bedankt voor je bericht! Wij waarderen het ontzettend om dit te horen. We hopen je graag binnenkort weer te helpen. Groetjes, team Meet Me There
The quality of the ski outfits is very…
The quality of the ski outfits is very poor, you also have to pay to return the items which cost me £20!!! I would not use this site again
November 29, 2025
Unprompted review
Best costumer service
Hi
I had concerns about my order details so i wrote to the customer service, and they answered so quickly, that i was amazed. They truly do have the best customer service, if u have any concerns just contact them and they'll help.
November 27, 2025
Unprompted review
Reply from Meet Me-there
Hi, bedankt voor je bericht! Wij waarderen het ontzettend om dit te horen. We hopen je graag binnenkort weer te helpen.
Groetjes, team Meet Me There
Can't return products easily from the UK
The M/L sized ski jacket was really small across the shoulders. When going to return it, I discovered (after writing to them as the returns portal would not work for me) that if you are not in the EU there is no easy way to return. We have to bear the whole cost of shipping to the Netherlands. I wish I had known this at the time of ordering but I did it straight from Instagram so did not dig around the website to find this out. (It feels like a product you buy from China, not knowing it is from China, that is then very tricky and expensive to return).
The product itself is cool and I wish it fitted. It's really annoying though when a brand looks like it is local but turns out to be international and very complicated/expensive to return things to.
November 24, 2025
Unprompted review
My experience with this company was…
don't buy here-My experience with this company was quite poor and very misleading concerning their shipping policies and calculations. The shipping calculation system was inconsistent and unreliable. The total cost fluctuated strangely when changing the website's language. The primary issue was the advertised free shipping for orders over €75. When I was initially eligible for the free shipping, I decided to wait a day before completing my purchase. The next day, the same basket was suddenly showing a shipping cost over €180, which is outrageously high and far exceeded the advertised rate. I immediately emailed customer service about this substantial discrepancy, believing it to be a glitch. However, I received absolutely no response. I proceeded with the purchase anyway, spending much more than I had hoped for. I am now still waiting for my package days later, well past what I expected.I would not recommend buying from this company due to the misleading pricing, lack of customer support, and slow fulfilment process.
September 28, 2025
Unprompted review
Reply from Meet Me-there
Hi Charlize, thank you for your message and we’re very sorry to hear about your experience and that you haven’t received a reply yet. We want to assure you that we’ve received your email and our team is currently looking into the issue regarding the shipping calculation and delivery.
We completely understand how frustrating this must be and appreciate your patience while we resolve it. You’ll hear back from us very soon. Kind regards, team Meet Me There
Order still hasn’t arrived after THREE months. AWFUL customer service.
I placed a very large order with Meet Me There on July 13 and it is now October 7 and all I’ve received is an email with tracking info for my package (I received this email on August 21). I tried to contact the courier service (FedEx) but there is nowhere to do so. I have sent many emails to Meet Me There and so far, I’ve had an awful experience with them replying very vaguely about the state of my package, claiming it’s up to the courier service to provide any further information. I said that I don’t know how to contact FedEx as it doesn’t give me an option and they replied with the same answer stating that I must get in contact with the courier service as they have my package. The customer service is non existent and I am thoroughly outraged at how long this package has taken to ship and am starting to believe this whole company is a total scam. I am very frustrated as I ordered these clothes a month before my vacation so that they were sure to be here in time for my departure date. They obviously were not and I have no clue when they’ll be here now. Customer service for this company is a joke. They also have not offered me any discount even after the lengthy wait for my package and terrible customer service. Do better, Meet Me There. My order number: #2439412
October 7, 2025
Unprompted review
Reply from Meet Me-there
Hi Alexandra, thank you for your message and we’re very sorry to hear about your experience and the frustration this has caused. We’ve checked your order and can confirm that our team has replied to your emails and provided updates. Your parcel is still on its way with the courier. Unfortunately, once a package is in transit, we are dependent on the courier for final delivery and tracking updates, but we continue to monitor your shipment closely from our side. We truly understand how disappointing this delay must be and appreciate your patience while it’s being resolved. Kind regards, team Meet Me There
worst company DO NOT ORDER
Ordered an “in stock” item with delivery in 1–2 business days. No proactive notice of any delay. After I chased them, they claimed “out of stock” — then shipped the order the same day I asked to cancel. My emails requesting expedited delivery/address change were ignored, forcing a 6-hour round trip to deal with the parcel. The blouse arrived defective (overstretched elastic, gaping). Their “solution” was 30% off or that I pay return costs while they decide if the item is “acceptable” — which is not how EU/Dutch consumer law works.
Worst issues:
Missed the promised 1–2 business-day delivery.
Misleading stock information (“out of stock” yet shipped immediately after my cancellation request).
Ignored at least three clear emails, including my attempt to mitigate (faster shipping/address change).
Product not conforming on arrival (defect).
Refused a proper remedy (full refund + seller-paid return), offering only a discount or buyer-paid return.
Legal note (plain English): Under EU Consumer Rights (2011/83/EU) and EU Sale of Goods (2019/771), as implemented in the Netherlands (BW Book 6 & 7), missed delivery promises and non-conforming goods require a full refund with seller-paid return. This company did not comply.
September 25, 2025
Unprompted review
Reply from Meet Me-there
Hi Lovisa, thank you for your message and we’re very sorry to hear that you’ve had such a disappointing experience, this is of course not what we aim for.
The reason your package was not shipped earlier is due to the high demand for the Filippa collection, which unfortunately caused a delay in dispatch. We agree that this should have been communicated to you more clearly, and we sincerely apologize for the lack of timely updates. Regarding the green blouse: we’re not entirely sure what you mean when you say it is damaged. From our perspective, the blouse appears to match what is shown on our website. Could it be that the fit is not quite right? If you still have the label and packaging and it is within the return period, you are of course welcome to return the item via our return portal. There you can also upload photos of the blouse. Our returns department will then review them and determine whether the item qualifies as faulty.
As a gesture of goodwill, we have offered you a 30% discount on the blouse if you prefer to keep it. If you would rather return it, please register your return through the portal. Should our team confirm a defect, you will be issued a free return label and a replacement/refund. If not, the return will be processed as standard and return costs apply.
We understand this situation has caused you frustration and we truly regret that your experience fell short of expectations. Thank you for sharing your feedback, it helps us to improve both our service and communication Kind regards, team Meet Me There
Worst delivery service
I am very unhappy with the level of service provided by this company. After NOT receiving the package at home as scheduled and informed, I did NOT receive any package retrieval information until I managed to figure out how to get in touch with Meet-Me-There directly. That was unusually difficult on the website (no contact info in emails). I received my first pick-up information, with the note that I had to drive to a completely other municipality (for an hour!) to pick up this package within only THREE days, or the package would be returned...
This is the opposite of convenient or any form of service, so I am very disappointed.
September 22, 2025
Unprompted review
Reply from Meet Me-there
Hi Benedicte, thank you for your message and we’re very sorry to hear about your experience. Unfortunately, once a package has been shipped, we rely on the courier to handle delivery and pickup locations. We understand how inconvenient it must have been to travel so far to collect your parcel, and it’s certainly not the service we want to provide.
Our email address is always clearly listed under the Contact section on our website, so you can reach us directly whenever needed. We’ll also forward your feedback to our shipping partner and look into how we can make pickup information clearer and easier to access in our communication. Kind regards, team Meet Me There
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.