I've been a Pro III subscriber for a while now and use MEGA mainly for cloud storage and their VPN. The storage side has always been solid — fast uploads, reliable sync, and the encryption gives pe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The support doesn't exist. There download app is non functioning and support is non-responsive. I paid before but the app was always buggy so I went back to free. Honestly Google drive offers basi... See more
Company replied
Mega has been a game-changer for me. It’s fast, reliable, and truly respects privacy, which is rare these days. I never have to worry about my files getting lost or stuck during syncing, and the clean... See more
Company replied
Submitted a complaint regarding hosted content stolen from our client on a holiday weekend. We received prompt action and a concise response, the files were taken down and our concerns were resolved... See more
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Company details
Information provided by various external sources
MEGA The Privacy Company was architected around the simple fact that cryptography, for it to be accepted and used, must not interfere with usability. MEGA is accessible without prior software installs and remains the only cloud storage provider with browser-based high- performance end-to-end encryption. Today, millions of business and personal users rely on MEGA to securely and reliably store and serve petabytes of data. We believe that this success is the result of MEGA's low barrier to entry to a more secure cloud.
Contact info
Level 21, 1020, Auckland, New Zealand
- support@mega.nz
- mega.nz
3.8
Great
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Really quick response time and helpful…
Really quick response time and helpful support team.
I must have accidently kept my renewal on by mistake and was almost charged for an extra month but I was able to contact support who cancelled it in a very timely manner.
If I subscribe again, at least I know they have some great staff!
March 25, 2026
Unprompted review
Reply from MEGA
Hello, thank you for sharing your experience.
We’re pleased to hear that our support team was able to assist you promptly and resolve your concern in a timely manner.
We appreciate your support, and we’re glad to know you’d consider using our service again.
Mega.nz support staff is the best
Mega.nz, is the best place to store your important files and also is very safe, secured and reliable. Mega was very helpful with me when I had an issue with forgetting my password and I was having so much trouble finding it. I emailed Mega support staff and they responded fast with professionalism , knowledge and supportive. They were able to assist me and I was able to login back into my account saving me from having to start a new account and risk losing all my important files, very grateful and appreciative of their services and products they offer.
March 24, 2026
Unprompted review
Reply from MEGA
Hello,
Thank you for your kind words and for taking the time to share your experience! We’re delighted to hear that our support team was able to assist you promptly and professionally, and that you were able to regain access to your account.
We’re glad to know that you find MEGA a safe, secure, and reliable platform for your important files. We truly appreciate your trust in our services and products.
MEGA is the standard for sharing.
MEGA is a great service for sharing images, animations, documents, games and more and is the go to for hosting Itch.io games for indie devs everywhere.
March 22, 2026
Unprompted review
Reply from MEGA
Thank you for the great review! We're glad MEGA is your go-to platform for sharing. We appreciate your support!
After trying so many cloud services...
After trying Proton Drive, Google Drive, Dropbox, and others... finally an efficient, fast service with a fair price and technology that's a pleasure to use. Excellent experience with support as expected.
March 17, 2026
Unprompted review
Reply from MEGA
Hello,
Thank you so much for your kind words and for choosing MEGA.
We’re really glad to hear that you’ve had a great experience with both our service and support, especially after trying other platforms. It means a lot to us to know that our speed, pricing, and technology are meeting your expectations.
If there’s ever anything we can help you with, please don’t hesitate to reach out.
good service and excellent client…
good service and excellent client support
March 14, 2026
Unprompted review
Reply from MEGA
Thank you for your kind review!
We’re glad to hear that you’re happy with both our service and client support. Your feedback is greatly appreciated.
Thank you for choosing MEGA!
upgrade your account for additional transfer quota.
To ensure smooth and reliable service for all users, MEGA applies a transfer limit to prevent infrastructure overload.
For free account holders or non-MEGA users, this limit is influenced by factors such as your geographical location and our current network usage. The limit is based on the amount of data downloaded from your IP address over the past six hours.
If you reach this limit, you can either wait for it to reset, or choose to upgrade your account for additional transfer quota.
March 14, 2026
Unprompted review
Reply from MEGA
Hello, thank you for sharing your experience.
To ensure smooth and reliable service for all users, MEGA applies a transfer limit to prevent infrastructure overload.
The transfer quota is the total volume of data you can download from MEGA, and it is also consumed when streaming.
You can view your current transfer quota usage by accessing this link https://mega.nz/fm/dashboard using your PC browser.
For free accounts, the transfer quota is measured per IP address, not per user account.
Free accounts are provided with a transfer quota (download capacity) that varies depending on our system utilization. It is provided based on the total amount of data transferred during the last six hours but depends on the time of day, ISP, country etc.
If you have a dynamic IP address assigned by your ISP or you are using a VPN and received a "Transfer quota exceeded" warning without downloading anything from MEGA, that means others sharing the same IP may have used up the quota before you.
Once the free transfer quota is exceeded on your IP, you will have to wait to accrue more free quota.
Alternatively, you can upgrade to a Pro account which provides extra storage and transfer quota as well as some exclusive advanced features: https://mega.nz/pro
For Pro accounts, the transfer quota is the amount of data each user will be able to download (i.e. 3 TB of data during one month) and it is measured per user account, not per IP address.
Pro users get one allocation of their entire transfer quota per billing period, so annual Pro accounts will get one year's worth all at once.
If the quota is not entirely used in one month or year (depending on the term chosen), the remaining quota expires.
As a Pro account user, you are able to grant a percentage of your transfer quota to anyone downloading from your public file/folder links (this includes FREE users and non-registered users).
The maximum percentage of your transfer quota granted to others can be set here: https://mega.nz/fm/account/transfers
Once you have used up all of your Pro account's transfer quota allocation, you will have to purchase another plan.
For more details, please check this article in our Help Centre: https://help.mega.io/plans-storage/space-storage/transfer-quota
Stay away from this
Stay away from this. They say they give 20gb for free. I uploaded my files and they deleted them all because I didn’t log in for a few months. This is crazy. STAY AWAY!
March 14, 2026
Unprompted review
Reply from MEGA
Hello, we’re sorry to hear about your experience.
We previously attempted to contact you via Trustpilot, but did not receive a response. Could you please provide the ticket ID of the email you sent?
Note: MEGA’s policy on account inactivity (inactive for over 3 months) is in our Terms of Service (clause 37.4: https://mega.io/terms).
Multiple email notifications are sent before deleting files from inactive accounts. If you didn’t receive them, they may have been blocked by a spam filter, which is beyond our control.
We value your feedback and would like to assist.
Please contact support@mega.io and quote this Trustpilot review so we can investigate further.
To be honest
To be honest, the previous version of the app was well designed, intuitive, and easy to navigate. Everything was clear and worked efficiently. Unfortunately, the new design feels like a major step backwards.
The current interface is extremely difficult to use. It is confusing, unfriendly, and unnecessarily complicated compared to the previous layout. Simple actions that used to be quick and straightforward now require more steps, and the overall navigation feels frustrating and poorly thought out.
It is difficult to understand why a design that worked so well was replaced with something that feels far less practical. At the moment, the new interface makes the app significantly less usable and much more annoying to work with on a daily basis.
March 14, 2026
Unprompted review
Reply from MEGA
Hello, we’re sorry to hear about your experience.
We previously reached out to you via Trustpilot to better understand your feedback, but we haven’t received a response yet. We’d really like to look into this further with your feedback and consider it in future improvements.
You may contact us directly at support@mega.io
with more details. We’ll be happy to assist you.
Reply from MEGA
Thank you for your kind review!
We’re really glad to hear that you’re enjoying MEGA and that you had a positive experience with our customer support. Your feedback means a lot to us.
Thank you for choosing MEGA!
Sync on the computer does not work
Spent 3 hours trying to share the folder with one of my employees - waste of time, does not work
March 10, 2026
Unprompted review
Reply from MEGA
Hello,
We’re sorry to hear about your experience.
We previously reached out to you via Trustpilot to monitor your ticket, but we haven’t received a response yet.
For more information about MEGAsync: https://help.mega.io/desktop-app/desktop-syncs
Otherwise, please reply to our earlier message or contact us directly at support@mega.io
With more details, we’ll be happy to assist.
Grateful for recovering my account
My account was locked due to a malicious login, and I couldn't receive the recovery email because I no longer had access to the original email ID. The only way I could prove my ownership was by providing details about my primary file extensions, folder organization, used devices, and IP addresses. Despite these challenges, MEGA Support Team unlocked my account within 14 days and kindly explained the next steps. I am truly grateful for your help.
March 7, 2026
Unprompted review
Reply from MEGA
Thank you for your kind feedback.
We're glad our Support Team was able to help you recover access to your account and guide you through the process.
We truly appreciate your patience and your trust in MEGA.
Get your things right and let people download.
Not great to be kind! It's supposed to be unlimited but i get a transfer quota. After waiting around 2 hours for the transfer quota to be over. I try to continue the download but then it instantly gives me a transfer quota again.
March 6, 2026
Unprompted review
Reply from MEGA
Hello,
We’re sorry to hear about your experience.
We previously reached out to you via Trustpilot to better understand the issue, but we haven’t received a response yet.
You can find further information here about the transfer quota: https://help.mega.io/plans-storage/space-storage/transfer-quota
Otherwise, please reply to our earlier message or contact us directly at support@mega.io
With more details, we’ll be happy to assist.
Great product and even better support
I am a new customer and have been using it for about 9 months. I say using only in the sense that I subscribed and downloaded the software and let it run. I have been developing a massive Excel workbook for about 3 months. Many manhours of work. Yesterday Excel crashed on me and corrupted it to the point of nothing left of my work. The only backup I initially found on Mega was the same corrupt file. Backing up a file in real-time is one of the features of Mega. I emailed Mega support explaining my problem and after having a couple of emails back and forth Mega pointed me to the Mega archive of previously saved versions. Like most guys I know I did not read the manual. That's on me. I was able to recover a version from the day before and was back in business. Mega support was very helpful and quick to respond even though we are on the other side of the planet. The support is worth every penny of its subscription cost never mind having several days of previous backups at your fingertips. I highly recommend Mega for both small businesses and personal use.
March 5, 2026
Unprompted review
Reply from MEGA
Thank you so much for your review!
We’re really glad to hear that our support team was able to help you recover your file and guide you to the previous version through MEGA’s versioning. Thank you for choosing MEGA for both your work and personal use!
Mega is the best
Mega is the best, I accidentally bought yearly subscription instead of monthly, and after I wrote them they immediately refunded the money so I can buy monthly instead.
March 4, 2026
Unprompted review
Reply from MEGA
Thank you so much for your great review!
We’re really glad to hear that you had a positive experience with our support team and that we were able to assist you quickly with your subscription. Thank you for choosing MEGA!
I have been using Mega since 2022
I have been using Mega since 2022, so this review is based on several years of real use. I was quite surprised to see some negative reviews, so here is my experience.
At the beginning I only used it as cloud storage, but over time I discovered more and more super cool features.
I am a professional photographer and I produce a huge number of images. I currently use Mega to store my images, share files with press and clients, and also store website backups in an S3 bucket. I have completely replaced services like WeTransfer and reduced my use of iCloud and other services. I no longer need to upload images just to share photos because all the files are already in the cloud.
What I like is that I can view the uploaded images and see exactly the same folder structure that I have on my own devices. It makes organising large photo libraries much easier.
Both upload and download speeds are very fast. I am currently using the Pro II plan with 10TB and I am logged in on all my devices, including my phone. I have never had any login problems so I cannot comment on other bad reviews, but I also keep another backup so I always have a second source of my files.
Mega is very flexible and you can back up almost anything. I also connected Mega with my accounting app so I do not need to pay for extra storage elsewhere.
I have contacted support several times and always received a reply within about 12 hours. I noticed it works best to contact them through the contact form on their website.
However, there are a couple of things to be aware of. In my case the desktop app sometimes needs to be opened manually to keep backing up. Occasionally it stops, so I open the app to check if syncing is active or if everything has already been backed up. I should also mention that I am using an older version of the app and customer support has already advised me to update it.
Another thing is to read carefully about the difference between sync and backup. They work differently, so it is worth understanding which one is better for your workflow.
Overall I am very happy with Mega. It is fast, flexible and in my case it is actually saving me money.
March 4, 2026
Unprompted review
Reply from MEGA
Thank you so much for your review and for using MEGA since 2022!
We’re really glad to hear that MEGA has become an important part of your workflow for storing and sharing your photography, and that features like fast upload and download speeds, flexible storage, and the ability to keep your folder structure across devices have been helpful.
We also appreciate you sharing your experience with our support team. Thank you again for your continued trust in MEGA!
MI'm glad to be part of Mega.
Mega storage for everyone
Even with a free account with 20 GB of free storage, you get free and reliable email support.
Due to a mistake on my part, I lost my password, and Mega helped me out, so I can log in again.
I'm glad to be part of Mega.
March 1, 2026
Unprompted review
Reply from MEGA
Thank you so much for your kind words and for taking the time to share your experience!
We’re really glad we could help you regain access to your account, and we truly appreciate your feedback about our support team. It’s great to hear that you’re enjoying MEGA. We’re happy to have you as part of the MEGA community.
The support team is so great and…
The support team is so great and collaborative, fast response.
Can help you with any issue in your account or the service experience.
February 27, 2026
Unprompted review
Reply from MEGA
Thank you so much for your kind feedback!
We’re really happy to hear that you found our support team helpful, collaborative, and responsive. Providing timely and effective assistance is very important to us, so it’s great to know we met your expectations.
We truly appreciate your support and are always here if you need any assistance in the future.
How can I get in to mega.nz account if…
How can I get in to mega.nz account if I lost my password, can you help me please. Thank you
February 26, 2026
Unprompted review
Reply from MEGA
Hi there,
We’re happy to help.
If you’re still logged in on any device (web or app), you can change your password directly from your account settings without needing the current one.
If you’re not logged in, you can try recovering your account using your Recovery Key via our account recovery page:
https://help.mega.io/accounts/password-management/forgot-password
If you don’t have your Recovery Key but remember a previous password, please contact us at support@mega.io from your registered email address and let us know approximately when you last used that password - we may be able to assist.
I've been on Mega for over 5 years now
I've been on Mega for over 5 years now, and it's amazing!
Words alone can't describe how much I love this service. Having my drive, backups AND Object storage all in one place has been an amazing experience
Looking forward to staying with Mega for life
February 24, 2026
Unprompted review
Reply from MEGA
Thank you so much for your kind words and for being with MEGA for over 5 years - that truly means a lot to us.
We’re delighted to hear that having your drive, backups, and Object Storage all in one place has made such a positive difference for you.
We really appreciate your loyalty and look forward to continuing this journey with you for many more years to come.
Thanks again for your support!
Horrible Service
The absolute worst cloud provider I've ever used. ZERO customer support, and I pay for 10TB. I have been locked out of my account for days even though I'm all paid up. Files, CC's and passwords, inaccessible. Zero support numbers, zero support chat, one support email that no one ever answers. Companies like Mega disgust me. Makes it abundantly clear they couldn't care less, free accounts I can understand. I pay(paid) you people $20 a month.
February 18, 2026
Unprompted review
Reply from MEGA
Hi Seth,
We’re sorry to hear about your experience and understand how frustrating it must be to lose access to your account.
We did respond to your support requests and began investigating the issue. From our review, your account email address had previously been updated, which may explain why logging in with your original email address was not being recognised.
We also provided troubleshooting steps for the loading issue across devices and requested additional information so we could continue assisting you.
If you’re still experiencing the issue, please reply to our last email so we can continue assisting you and work toward resolving this as quickly as possible.
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