MEGA Reviews 1,881

The client service is always there when needed plus Mega is very secure and offers a low price service in comparaison to others

I signed up with this company and shortly after, my email inbox was flooded with spam that doesn’t get filtered. I’ve been receiving over 50 spam emails a day since I signed up. Very disappointing — avoid this company and don’t trust them with your personal details.

I’m certain these spam emails are linked to signing up with your service, as they are all related to online cloud storage, which is your area of business. Unfortunately, I made the mistake of using my main email address when registering with you.

The spam messages all have very similar wording. Below is an example:

A SPAM EMAIL:

We couldn’t renew your Cloud storage subscription
0 GB 48.9 GB / 50 GB
Please update your billing details to keep your storage active.
Your payment method needs an update
If you’re running low on space, you can upgrade your plan at any time.
Review Billing
Details of the order
Subscription plan: 250 GB
Product: Cloud storage
Expiration date: Today

Their free teir is great!!! & would not hesitate to purchase a subscription if my needs change. A wide swathe of Linux distros are supported including my favourite green team of Manjaro & openSUSE.

Worst file storage I have ever seen or used. Just to open the storage location takes more than 10 minutes and when it's finally open it freezes. When I try to open storage website my laptop starts working like I opened a GTA5. App is also so complicated and so hard to use. I don't understand how people use this thing...

They did a great work to solve my issue, replied on time and deal the problem quite fast. Great.

Had an account with a 16tb sub, then all of a sudden the price haa gone up by an absolute insane amount!!! So angry and feel betrayed...greedy mo-fo's...keep your storage and rip off charges

P.s : if u think im talmimg bs then feel free to try get my review removed

Thumbs up,
I wish I could give more stars. I have a free account and received immediate VIP service when had an issue accessing my data. The team guided me through the process of fixing the issues with my browser(which they don’t have anything to do with!
Thank you so much folks!!!

I've been a paying Mega user for several years and find it excellent. I use both the cloud storage and the VPN. I'd like to say that the vpn offering (FoC with paying accounts) is excellent, being fast and reliable.

Mega have recently introduced an S3 compatible offering for object storage which works exactly as expected.

The tech support is also first class and the whole Mega range is, IMHO, highly recommended.

I am happily able to store all the files I want to and when there are problems with MEGA. The workers are able to help solve them.

I love MEGA app and definitely recommend it to everyone for data stocking , kept my memories for 5 years + and for sure ill continue to use it

Very fast and reliable
Patience and courtesy

The cloud is gr8 ,I have free 50 gb storage with gr8 access to all my pictures and files and gr8 help on customer service ,defo recommend a

I have been a free plan user of Mega.nz for over 10 years on Linux and Windows for my home needs.

I am very satisfied with their service that gives me 50 GB of cloud storage, making my files available across all the devices (mobile, laptop, and gaming PC). Their paid plans are well above my requirements, so upgrading won't justify costs; otherwise, I would love to support this business.

One suggestion for the Mega.nz team: consider offering bundle plans, probably MS-Office 365 or an LLM service like Gemini/Claude/OpenAI, and I'll be happy to subscribe to such a bundled plan.

Best wishes for the Megz.nz team, and I can't thank them enough for providing me free services for over a decade.

I used to use MEGA for a long time and was never disappointed or experienced data loss. It ended with top-notch customer service two days ago.
Thanks MEGA team

They deleted all my data just because I had not logged in for over 3 months! All my files, photos, documents… Don’t trust Mega with your files.

Awesome app! Customer care is top notch and the entire experience is user friendly. Will definitely recommend!

Been a client for several years now. At the beginning everything worked fine and I was quite happy with the service. For at least a year now, though, it became gradually harder to connect to their server with their iOS app, and from a web browser. The sync seemed to be operational, but when I was trying to open the web or mobile app, I was just getting timeouts. At first I suspected that they were filtering my VPN, but I had same experience through direct Internet connection.

Their support was absolutely unsupportive, pasting some template responses in the spirit of "have you tried turning it off and on again".

Now that I decided to cancel my subscription, it turns out that it's not an easy task. In my mobile app, it was really hard to reach the Cancel subscription button because the app kept hijacking my efforts by showing the dreaded reconnecting... screen and I needed to kill it and start over. Eventually I managed to go there i tap the button, and then another obstacle appeared - they insisted that I need to do it from the web browser "because I have had created my subscription there" (what a madness, ffs!). But every time i opened MEGA in the phone browser, on Login it kept switching unconditionally to the app.

Now, on my computer, I've been met by another issue - the Cancel subscription option is nowhere to be seen where the instruction that I got on the phone instructed me to look. Eventually, after clicking around, I found it, but... every click triggers some dreaded gray circle indicator, and it's slow, and particularly when I click on cancel subscription, the circle never goes away.

It seems that MEGA are very friendly when you are about to pay, but absolutely disastrous when it comes to support and, God forbid, cancelling subscription.

The only reward now is that I actually feel victorious after managing against all odds to cancel my contract with this ridiculous service.

P.S. Failed to cancel my subscription in time, and although I cancelled it within an hour after they took money out of my card, they declined my request for a refund. A user-friendly business would never charge a dissatisfied customer for a service they didn't want and didn't use. Don't go there, MEGA has become one of those companies that only look out to take your money and don't care about the service you're getting.

P.P.S.

Contacted MEGA directly (earlier attempts were aimed at cancelling the payment in Revolut, which failed), and here is the response:

"You have been warned about auto-rebilling when you subscribed to the plan". SO, FOLKS, BE WARNED!

It is my sync system for a long time. REcently I got some problems after an update of my operating system and the support teams helped me a lot to solve the issue, that was not actually related to their application.