Mega Fancy Dress Reviews 

6,897
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Can't recommend Mega Fancy Dress highly enough! Ordered two days before christmas eve at nearly 4pm,in a last minute panic-arrived next day! Fantastic range of costumes and excellent value for money t... See more

Rated 5 out of 5 stars

Excellent customer service here! Order was taken by Netashe who was very helpful in filling our large order of 40 costumes. When a few of the costumes didn't arrive with the package they were eager t... See more

Rated 5 out of 5 stars

Excellent customer service! Quick delivery, very good quality and price! Very pleased with my purchase. I brought pirate princess costume dress for my 7 year old daughter for world book day, she fi... See more

Rated 1 out of 5 stars

Paid for next day delivery so stayed in all day Saturday 7th October did not arrive telephoned on Monday left a message no one called back and have sent two emails no reply. Costumes arrived followin... See more

Company replied

Company details

  1. Costume Store
  2. Fashion Accessories Store
  3. Party Store

Written by the company

Mega Fancy Dress is one of the UK's top 5 fancy dress website. We have thousands of fancy dress products to choose from, which are guaranteed to really capture your imagination. Our huge product range will ensure that we can provide you with the costume for any fancy dress party, and if you haven't decided on a theme yet, but are looking for suggestions, we have thousands of ideas. Mega Fancy Dress have an excellent relationship with all their suppliers meaning we can provide top quality fancy dress costumes at the best prices. We also have a guaranteed next day delivery service, so you can have the costume you like, when you like.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(6,897)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can't recommend Mega Fancy Dress highly…

Can't recommend Mega Fancy Dress highly enough! Ordered two days before christmas eve at nearly 4pm,in a last minute panic-arrived next day! Fantastic range of costumes and excellent value for money too,will definitely be using these guys again!

January 4, 2019
Unprompted review
Rated 1 out of 5 stars

Item ordered 21st never arrived

Item ordered 21st for New Year’s eve, never arrived!! tracking number not recognised & offices closed (surely the time of year would warrant a business of this nature to be there for its customer) told today 10 days for a refund & no apology proffered

January 2, 2019
Unprompted review
Mega Fancy Dress logo

Reply from Mega Fancy Dress

Hi,
Sorry to hear that, Unfortunately the office was close from the 29th of December to the 2nd of January. As explained over the phone, royal mail has most likely lost the item as the tracking number wasn't recognised. Due to this we have classified this as a missing item and explained that we would refund you on the 3rd which is when the 10 working days are up. Had you not received the item by the estimated delivery date it is the buyers responsibility to contact us and make us aware so we could have rectified this however, there was no notice of this to let us know, when the office was open on the 27th and 28th. Therefore we were unable to assist with an issue we were not notified about.
Kind Regards
MegaFancyDress

Rated 1 out of 5 stars

Avoid from this seller!!!

Avoid from this seller. Item been lost. Don’t reply on messages, not refund me. Never again!!!

December 23, 2018
Unprompted review
Mega Fancy Dress logo

Reply from Mega Fancy Dress

Hi,
No messages received from you for us to not respond to. If you would like to get in contact in regards to a missing item please email info@megafancydress.co.uk and will will be able to assist you and after 10 working days refund or resend.

Rated 5 out of 5 stars

Mega Fancy Dress are absolutely second to none!

Mega Fancy Dress are absolutely fantastic, so helpful. Special thanks to Abigail who is an expert in customer service! I ordered a Star Trek top which was dispatched so fast! But it was too big, (my fault not theirs!) so I sent it back to exchange for the smaller size, which was done in double quick time. The top is great quality, just fine! This has been an all round superb experience. Thanks Abigail and Mega Fancy Dress I thoroughly recommend you without reservation.

December 20, 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Abigail.

Brilliant service from Abigail.

Even though my item was damaged during delivery it was promptly dealt with and a replacement was sent straight away.

Would definitely recommend.

December 5, 2018
Unprompted review
Rated 1 out of 5 stars

Started off ok with the order

Started off ok with the order, arrived a few days later, wasn’t for me so sent it back (record delivery) sent back 11th Nov well inside the 14day policy, after a few days I emailed asking if they had received as Royal Mail online tracker saying it wasn’t, I sent Mega Fancy Dress the conformation it had been sent back as I didn’t want to be at fault for it not coming back in time for refund (sent on 7th, 2-3 day delivery via Royal Mail meant it would arrive the latest 9th, still within the date I bought the product on 27th Oct) I then email again asking if received as no refund and they advise me received 15th Nov and refund would be processed - week later still no refund, this was down to an “admin error”. A partial refund was then in my account today of £18.90.
£18.90 is 10% less of the value of the item I bought, I’m outraged because I did everything to keep them up to date, apologise on behalf of the Royal Mail and chase it up, but yet the company can be so small minded not to accept any of that and still deduct 10% of the purchase price.
Also, why do I not have a refund for the delivery? No where on your website says you do or do not refund delivery costs.
May be a small complaint but never less it’s disgusting the company does that.

November 28, 2018
Unprompted review
Mega Fancy Dress logo

Reply from Mega Fancy Dress

Hi,
You were refunded on the 15th of the month, unfortunately it did fail the first time it was refunded however it was pushed through again after you asked. We don't refund delivery costs as the service was carried out . You were refunded as per the policy. It does state on the website that some items if returned may be subject to a restocking fee. No comments were made on delivery of the product back to us as it was within policy.

Rated 5 out of 5 stars

Loved my outfit 👍 It was so…

Loved my outfit 👍 It was so comfortable and everyone commented on how classy my Cheryl Cole outfit looked. I’m a size 12 but felt amazing and sexy in this outfit😁 very happy and highly recommend.

November 28, 2018
Unprompted review
Rated 5 out of 5 stars

Great stuff

Great stuff, perfect for what we needed.

Delivery was good, packaging was fine.

Have ordered a few things from them and had no problems.

November 15, 2018
Unprompted review
Rated 5 out of 5 stars

Service was very fast and great quality item

Service was very fast and efficient. Item I ordered was the slightly larger size dress 9-10 for my 8 yr old. This seemed to fit perfect. I would advise therefore to go for the larger size up. Quality was good. I would definitely use this service again.

November 15, 2018
Unprompted review
Rated 5 out of 5 stars

Ordered 2 Halloween costumes

Ordered 2 Halloween costumes the day before Halloween.. paid a bit extra to have them delivered by 1pm the next day.. was so glad there was this option and they arrived in good time and I was really pleased with the costumes.. great quality and great service. Will definitely use in the future.

November 15, 2018
Unprompted review
Rated 1 out of 5 stars

I ordered a costume for Halloween for my daughter

I ordered a costume for Halloween for my daughter, it arrived but was huge, I returned it at via Royal Mail tracked at my own cost for and exchange. I Emailed to see if the exchange had been posted and was informed the original hadn’t been received, when I checked the tracking it had been received 2 days before. I was told via email as I had provided proof of postage the replacement would be sent out straight away. 5 days passed the Halloween party came and went and still no costume. I emailed asking for a refund, I was given a part refund! So I’m almost £9 out of pocket and the costume was never sent!!!
I will never order from here again

November 1, 2018
Unprompted review
Mega Fancy Dress logo

Reply from Mega Fancy Dress

Hi,
Your item was refunded on the 29th of October as it was received, we have since refunded the postage to you as a goodwill gesture. We always recommend if you need your costume in a rush to reorder and send the other costume back for a refund. The size you asked for was sent out the day we received proof of postage however it was sent untracked so we cannot confirm its whereabouts.
Kind regards
MegafancyDress

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look