Mega Fancy Dress Reviews 

6,897
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Can't recommend Mega Fancy Dress highly enough! Ordered two days before christmas eve at nearly 4pm,in a last minute panic-arrived next day! Fantastic range of costumes and excellent value for money t... See more

Rated 5 out of 5 stars

Excellent customer service here! Order was taken by Netashe who was very helpful in filling our large order of 40 costumes. When a few of the costumes didn't arrive with the package they were eager t... See more

Rated 5 out of 5 stars

Excellent customer service! Quick delivery, very good quality and price! Very pleased with my purchase. I brought pirate princess costume dress for my 7 year old daughter for world book day, she fi... See more

Rated 1 out of 5 stars

Paid for next day delivery so stayed in all day Saturday 7th October did not arrive telephoned on Monday left a message no one called back and have sent two emails no reply. Costumes arrived followin... See more

Company replied

Company details

  1. Costume Store
  2. Fashion Accessories Store
  3. Party Store

Written by the company

Mega Fancy Dress is one of the UK's top 5 fancy dress website. We have thousands of fancy dress products to choose from, which are guaranteed to really capture your imagination. Our huge product range will ensure that we can provide you with the costume for any fancy dress party, and if you haven't decided on a theme yet, but are looking for suggestions, we have thousands of ideas. Mega Fancy Dress have an excellent relationship with all their suppliers meaning we can provide top quality fancy dress costumes at the best prices. We also have a guaranteed next day delivery service, so you can have the costume you like, when you like.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(6,897)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic selection of items for any occasion

Such an easy to use website with a great choice of costumes and accessories. Was able to fine my son a Halloween outfit relatively quickly and the checkout process was quick and easy. My item came within a few days and was well packaged. The sizing was true to size and it looks amazing. Mega Fancy Dress will be my first port of call for any future fancy dress purchases

October 30, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I needed a Halloween costume for my daughter and had left it to the last minute. They had a good range of costumes at great prices and I was able to get it sent overnight delivery so she had it in time. It arrived on time, well packaged, she loved it and wore it to her school party. I would thoroughly recommend the company and will use it again in the future.

October 30, 2018
Unprompted review
Rated 5 out of 5 stars

Good company

Good online site and costume arrived 3 days later. Good quality costumes, far better than I expected for the low price. Would definitely use again

October 30, 2018
Unprompted review
Rated 5 out of 5 stars

Abigail

Abigail, was brilliant when dealing with my order. There was an error on the site showing an incorrect description of the product I ordered.
It's not getting it wrong that's is the issue it's what you do to put it right. Abigail was fantastic and sorted my issue brilliantly. I can't speak highly enough of the supreme customer service offered by Mega fancy Dress.

October 30, 2018
Unprompted review
Rated 5 out of 5 stars

Best Fancy dress shop

I have ordered with Mega Fancy Dress a couple of times for both of my children. Their service is fantastic, my items have arrived within days. The last item I ordered actually arrived the next day. The products have been of very good quality and the fit has been excellent. Would highly recommend if you’re looking for something different than shop bought outfits.

October 30, 2018
Unprompted review
Rated 1 out of 5 stars

Disgusting Customer Service !

Tried to cancel an item, but still sent hours later, the company accepted a return which I paid for and they penalised me 20% for re-stocking.
Expected better from an Amazon Seller but they obviously don't vet them enough !!!
Terrible returns policy - Avoid like the Plague - Do Not Buy From These People !!!!

October 26, 2018
Unprompted review
Mega Fancy Dress logo

Reply from Mega Fancy Dress

Hi,
No emails were received and you cannot leave answerphone messages. Unfortunately were it is our pique season when orders are made they are usually sent out within the hour of them being ordered. You were informed to either refuse delivery or do not open the item and return it to the sorting office so you wouldn't be charged. Should you want to contact us regarding this please let us know.
Kind regards
MegaFancyDress

Rated 1 out of 5 stars

Paid for next day delivery so stayed in…

Paid for next day delivery so stayed in all day Saturday 7th October did not arrive telephoned on Monday left a message no one called back and have sent two emails no reply. Costumes arrived following week. Very bad customer care just wanted a refund for next day delivery. Will not use again!

October 14, 2018
Unprompted review
Mega Fancy Dress logo

Reply from Mega Fancy Dress

Hi,
You paid for 1-2 day delivery with the DPD courier service. It was dispatched the same day as you ordered it. No messages have been left on the answer phones and we have not received any emails from yourself.
If you would like to get in contact with us regarding this issue please let us know.
Kind regards
MegaFancyDress

Rated 5 out of 5 stars

Childs Scooby Doo Costume

We ordered a childs scooby doo costume in time for Halloween. Great price and very fast in arriving. It was also a good quality costume when it arrived and the child absolutely loved it. It was a great experience and I would definitely recommend purchasing from them in the future.

October 3, 2018
Unprompted review
Rated 5 out of 5 stars

Good Quality Garment.

First, two points: 1) Complete lack of communication. 2) The sizes are less than generous. My wife is size 12 - 14, and the largest size was still a little snug.
However, I still must give this business five stars. The quality of the outfit was excellent! Not what one would expect of 'fancy dress', but more like a good quality item of standard clothing. Other people at the party had purchased cheaper items that looked nowhere near as good. Well worth it.

October 2, 2018
Unprompted review

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