Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more
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Just had some great customer service from Catalina. I had issued with verifying apple pay and she was patient and very helpful. I'm now waiting for an email to confirm if my documents have been ac... See more
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I’ve been playing Mega Riches for a long while now and have reviewed before 5* always! From customer service to extremely fast withdrawals it’s all just perfect 👌 I don’t always win of course but whe... See more
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Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.2
Average
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Mega Riches
Hi Nikola,
Thank you for your kind feedback!
We're delighted to hear that Erik was able to guide you through the process and make it smooth as can be! We'll be sure to pass your kind words on to him.
If you need anything else, we're always here to help.
Kind regards,
Team MegaRiches
Heather was fantastic customer services agent
Heather was a great fantastic customer service agent on the live chat really quick to help with my problem and to offer other options when the first options didn’t work for me and we got the problem sorted very quickly and she maintained a positive helpful attitude throughout was a great experience
March 4, 2026
Reply from Mega Riches
Hi Gareth,
Thank you for your wonderful feedback!
We’re delighted to hear that Heather provided such fantastic support and was quick to assist you. It’s great to know she explored alternative options when the first solution didn’t work and maintained a positive, helpful attitude throughout, that’s exactly the level of service we strive to deliver.
We’ll be sure to pass your kind words on to her. If you ever need assistance again, we’re always here to help.
Kind regards,
Team Megariches
Great customer service
Great customer service. Ian offered good, clear communication of technical instructions and information needed to resolve the issue.
March 1, 2026
Reply from Mega Riches
Hi There MS J,
Thank you so much for your kind words to our lovely agent, Ian!
We will make sure to pass these lovely comments to him as well as our team!
In future if you have any questions or concerns, please, do let our fantastic customer service team know so they can help you out!
Best Regards,
Team Megariches
I warn everyone against this casino!!
I warn everyone against this casino!!! Big scam!!! The biggest scam in UK gaming!!! You won't win here!!!
February 25, 2025
Unprompted review
Reply from Mega Riches
Hello Pawel,
We hope you are well.
We are very sorry to hear you had a negative experience with us, would you be able to elaborate on your negative experience so we can try and assist you and get you through this?
If you have any issues with our site and require assistance, please make sure to use our amazing customer support team for assistance on any of your queries!
Best Regards,
Team Megariches.
Absolutely fantastic customer service
Absolutely fantastic customer service! Adele dealt with my problem so fast and efficiently she was amazing! There was another gentleman before Adele that was good too but we got cut off as I had to leave the chat briefly. Either way, u have a fab team and I love using this platform for my slots 😍
February 22, 2026
Reply from Mega Riches
Hey there Hannah,
We're thrilled you had a great experience with Adele! Our support team will love hearing this, and we hope to welcome you back soon.
Remember that we are available to assist around the clock via both email and live-chat!
Best regards,
Team Megariches
Erik on customer service was excellent
Erik on customer service was excellent, he put my mind at ease regarding depositing and reassured me excellent customer service well done Erik
February 22, 2026
Reply from Mega Riches
Hey there Denise,
Thank you so much for giving us feedback on Erik's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Megariches
They honestly mess you about so much…
They honestly mess you about so much when it comes to reopening account. 2 weeks its took them to come back to me asking about limits and Id.Sent it all and blanked
February 11, 2026
Unprompted review
Reply from Mega Riches
Hello Ang,
Thank you for your review.
We understand that the process to re-open your account can be quite cumbersome, the reason for this process that takes a while is that our team does their utmost to ensure that the account is opened safely and securely. they would also need to make sure that the account is in a correct state to be opened to ensure that our players are always safe and play on our site purely for entertainment purposes.
We hope you understand.
Best Regards,
Team Megariches.
I’ve been playing Mega Riches for a…
I’ve been playing Mega Riches for a long while now and have reviewed before 5* always! From customer service to extremely fast withdrawals it’s all just perfect 👌 I don’t always win of course but when I do it’s always a good amount and can’t fault the games for fair gaming. Lots of Bonus rounds and features come up during play, and with my limits set to what suits me I am in control. Also love Fridays when I get a few pounds back in credit as a reward! Which by the way many a time I have withdrew winnings from just by using that Friday cash back 👍 Extremely trusted site.
February 19, 2026
Unprompted review
Reply from Mega Riches
Hi AJH,
We hope that you are well!
Thank you for your kind review!
We are very happy to hear that you enjoyed your stay with us and look forward to seeing you enjoying our services farther.
Please if you have any questions, please make use of our excellent customer service team via our Live-chat or support email!
Best Wishes,
Team Megariches.
Erik was really helpful and got…
Erik was really helpful and got straight on with solving my problem hopefully have a email to confirm everything is fixed soon
February 13, 2026
Reply from Mega Riches
Hi Dez,
Thank you for your kind feedback. We’re delighted to hear that Erik provided excellent assistance while handling your query, we’ll be sure to pass your comments on to him.
If you need any further help, our team is always here for you.
Kind regards,
Team Megariches
Reply from Mega Riches
Hey Theresa.
Thank you for sharing your feedback about Leia!
Should you have further feedback or any other questions, please feel free to let us know!
Best regards,
Team Megariches
Reply from Mega Riches
Hey Fiona.
Happy to see that Leia was able to provide you with the necessary support required to resolve the issue.
Should you have further feedback or any other questions, please feel free to let us know!
Best regards,
Team Megariches
Had a technical issue with withdrawing
Had a technical issue with withdrawing, but spoke with Maya and she advised me on what was happening and how they would fix the issue. Very quick and very helpful response!
February 11, 2026
Unprompted review
Reply from Mega Riches
Hey Lauren
We're glad to see that Maya assisted you with your ongoing withdrawal issue.
Due to limited information we are unable to review the account and confirm if the issue is resolved.
Should you require anything else, kindly make sure to reach out to us again!
Best regards,
Team Megariches
Customer service is brilliant if your…
Customer service is brilliant if your after a casino couldn't recommend highly enough everything about the site withdrawal etc is spot on
February 7, 2026
Reply from Mega Riches
Hi Dean,
Thank you for your kind feedback. We’re thrilled to hear you’ve had a great experience with our site and customer service, and that withdrawals and everything else are running smoothly.
We really appreciate your recommendation!
Kind regards,
Team Megariches
Reply from Mega Riches
Hi Richard,
All of our games are independently tested and regularly audited to ensure fairness and transparency. We are committed to providing a safe and secure gaming environment for all players.
If you have specific questions or concerns, our support team is available to provide more information.
Kind regards,
Team Megariches
Good choice of games enjoy playing on…
Good choice of games enjoy playing on this site better than the others just wish I could win more often 😀
February 6, 2026
Reply from Mega Riches
Hi Amanda!
Thank you very much for your kind words!
We do hope that you enjoy your time with us here at MegaRiches!
Should you have any questions or concerns regarding our site, please do let our customer service team a shout so they can help you out!
Best Regards,
Team MegaRiches
Very disappointing and complete waste of my time
This is a very flaky site, full of bugs, which they know, but when I tried to get them to re-instate my welcome freespins I went thru a barrage of incorrect CS statements, going to whatever lengths they could, not to add them.
Basically, I couldn't use the freespins whilst I had an active bonus, according to their error message when I clicked on them. So I removed the bonus but then the freespins had also been removed. Catch 22 really. Anyway, they would not re-add the freespins despite approx. 20 e-mails back and forth.
All the grief they gave me for a few pounds amazes me. I won't be using again.
February 5, 2026
Unprompted review
Reply from Mega Riches
Hi there Ann,
Thank you for sharing your experience with us. After reviewing your account, we can confirm that those spins were forfeited because they were linked to the welcome bonus.
That said, we also recognize that our communication could have been clearer, and we appreciate your feedback as it helps us improve our support.
Moving forward, as a goodwill gesture, we’ve added the free spins back to your account, in a different game title. We hope this shows our commitment to ensuring every player enjoys a fair and positive experience with us. We’re glad to have had the chance to make this right and hope your next experience with us reflects that.
If you ever require assistance, our support team is available 24/7 to assist you.
Best regards,
Team Megariches
Tried to close my account due to been a…
Tried to close my account due to being a very very poor site and was told can only self exclude this isn’t the actions of a proper casino who have player interest at heart are only interested in one thing profit don’t not gamble on this site
February 6, 2026
Unprompted review
Reply from Mega Riches
Hi there Simon,
We’ve reviewed the communication you had with our customer support, and we can see that the agent unfortunately provided incorrect information regarding your account closure options. We’re truly sorry for this mistake and understand how it may have caused frustration.
When requests like this are made, our team aims to provide clear details on all available options so players can make an informed decision that best suits their needs. As account closures are permanent, we want to ensure this step is taken with full understanding.
We gladly invite you to contact our 24/7 customer support again, should you wish to proceed with the account closure.
Best regards,
Team Megariches
Erik the live chat agent was very…
Erik the live chat agent was very helpful, would highly recommend using this service.
February 2, 2026
Reply from Mega Riches
Hey Robert!
Thank you so much for your recommendation! We hope that you have an amazing time on the site!
We're glad that Erik was able to help you with your query.
Should you require anything else please feel free to let us know.
Best regards,
Team Megariches
Honestly one of the best sites and I’ve…
Honestly one of the best sites and I’ve been lucky enough to have some excellent wins. Withdrawal is almost instant customer service is the best aswell
August 1, 2025
Reply from Mega Riches
Hey there Aup,
Thank you for this wonderful review! We're thrilled to hear you’ve had such a great experience and some fantastic wins. Fast withdrawals and friendly support are things we really care about, so it’s great to know that’s shining through.
Don't forget, our support team is here for you 24/7 via live chat or email whenever you need a hand!
Best regards,
Team Megariches
Verry poor no bonus nothing I'm not…
Verry poor no bonus nothing I'm not recommended this casino
January 29, 2026
Unprompted review
Reply from Mega Riches
Hi Jacek,
We are very sorry to hear that you have had such experience, however, please do note that we do offer bonuses via our email promotions that come out. Please make sure to have your Email preferences to allow such emails to arrive to you so you can make use of the offers that we have!
If you have any more questions or concerns about this, please do let us know, our support team is always super eager to help you out via chats or emails!
Best Regards,
Team MegaRiches
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