Meg Rivers Bakers of Happiness Reviews 

2,611
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

So I am writing this review as a cautionary warning to anyone who is thinking of buying from Meg Rivers Artisan Bakery. I paid the princely sum of £53 for the Showstopper Christmas Stag cake.... See more

Rated 5 out of 5 stars

My family absolutely loved the fruit cake. I have enjoyed homemade Christmas cakes all my life and this was as good if not better. We will be back! Many thanks Meg Rivers.

Rated 5 out of 5 stars

I organised boxes of brownies as a thank you for my team after successful delivery of a huge project. Jessica couldn't have been more helpful, allowing me to upload the info in a spreadsheet rather t... See more

Rated 5 out of 5 stars

Beautiful presented, the biscuits are fresh, tasty and so delicious they melt in your mouth the best!!. They make a wonderful gift and are something special. Alice kept me updated on my delivery. She... See more

Company details

  1. Cake Shop
  2. Bakery
  3. Online Food Ordering Service
  4. Wholesale Bakery

Written by the company

Handmade cakes delivered as a gift or for you from our bakery in the Cotswolds. Every cake is finished and decorated by hand. All cake, traybakes and biscuit orders can be delivered next-day with your own personal message from our bakery in the Cotswolds. Cakes by Post Anywhere in the UK Founded in 1989 by keen baker Meg Rivers, we’ve built up a trusted and reliable reputation for outstanding bakes that arrive in tip-top condition every time. Whether you’re looking for a party centrepiece or a special gift for a loved one, Meg Rivers Bakers of Happiness offers hand-baked cakes across the UK. Sadly, Meg passed away in 2001, but her legacy and passion for quality cakes live on, and we continue to deliver cakes to thrilled recipients around the country. All of our delicious recipes are based on Meg’s own catalogue, and we pride ourselves on fantastic customer service — something Meg really valued. Our cakes are perfect as a thoughtful present for a loved one, whether it’s for a birthday, to say congratulations, or to help them through a stressful exam time! And with our next day cake delivery service, you can send a sumptuous gift anywhere in the UK quickly and easily - hand baked by our skilled crafts people.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(2,611)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delicious!

Easy to order, a great selection, delivery spot on, helpful staff, and totally wonderful cakes

April 18, 2023
Rated 1 out of 5 stars

Waited for over 30 mins for an answer…

Waited for over 30 mins for an answer to a legitimate question on their Chat box. Have given up waiting for a response.

April 24, 2023
Unprompted review
Meg Rivers Bakers of Happiness logo

Reply from Meg Rivers Bakers of Happiness

Hi George, I'm not sure which chat you are referring to as we don't offer a chat function. I replied to your original email within 3 minutes. Kind wishes, Jessica

Rated 3 out of 5 stars

The cake was well-crafted but a little…

The cake was well-crafted but a little uninteresting.

April 4, 2023
Meg Rivers Bakers of Happiness logo

Reply from Meg Rivers Bakers of Happiness

Hi Andy, sorry to hear you were under impressed with your cake. Feel free to drop any additional feedback to us, customercare@megrivers.co.uk

Rated 1 out of 5 stars

Nasty Carrot Cake

Ordered a Simnel Cake and a Carrot Cake for Easter and a birthday party. Whilst the Simnel Cake was fine, the Carrot cake was inedible due to a bad smell and horrible taste. After complaining I was informed that I had opened the Carrot cake past its use by date. No refund offered. Whilst I accept that I opened the cake a couple of days late I did not expect something from Meg Rivers to go off that quickly.
I will not be ordering from Meg Rivers again.
Seriously disappointed.

Regarding Meg Rivers 'not our fault' reply, the cake WAS stored in a Meg Rivers cake tin in a cool dry place!

April 6, 2023
Meg Rivers Bakers of Happiness logo

Reply from Meg Rivers Bakers of Happiness

Hi There, our cakes are free from preservatives and use fresh ingredients so the best before is short in some recipe instances, carrot is one as it contains fresh carrot. This is explained on the website and each product comes with a best before on the outer packaging. I also explained this in our original communications where you accepted that you'd left the cake for several days after the best before. Storing in a cool dry place out of direct sunlight will prolong the condition of the cake. With kind wishes, Jessica

Rated 5 out of 5 stars

I have found everyone extremely helpful…

I have found everyone extremely helpful when I have telephoned the company, especially helping me when I have got confused with my orders!!!!!!
The Simnel cake that I had instead of it going to my daughter as they were skiing, was excellent - very tasty.
Am looking forward to hearing the grandchildren's comments on the cakes as the months go by.

March 31, 2023
Rated 5 out of 5 stars

Delicious Simnel cake!

Our Easter Simnel cake was delicious! And it came in a handy free tin to keep it fresh. Meg Rivers is a lovely company and their cakes are first-class.

March 31, 2023

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