I originally found this store via Farfetch'd. I ordered a pair of Cylon 21s but they were one size too big, but the nice thing was that I didn't even have to make an exchange. I went to their website,... See more
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See what reviewers are saying
Shoes arrived delayed, which may be due to the delivery service, but the ordered shoes didn't fit, although I own a similar pair from the same house and same size that fits! Return policy very poorly... See more
I love the coat I bought and I got great help from the people who work there! I send them an email with a question and they responded immediately and were very sweet, so I would definitely recommend M... See more
I had a great experience at Megusta. I bought a nice product at a reasonable price and Megusta shipped it as fast as they can. Moreover, I could handle well with customs clearance thanks to their he... See more
Company details
Information provided by various external sources
Megusta is a Dutch multi-brand retailer focusing on a holistic approach by offering fashion, art, and lifestyle products and also by supporting homebred creators. Our brick-and-mortar store is located in the heart of Utrecht, The Netherlands. Divided over two floors, our first floor offers high-end design & contemporary clothing mixed with corresponding lifestyle items such as books homewares and more. Our basement is focused on cult brands and also acts as an exposition space. Furthermore we focus on collaborating with local artists and institutions to stimulate creativity and social responsibility.
Contact info
Lange Jansstraat 15, 3512BA, Utrecht, Netherlands
- 030 234 0287
- info@megusta.nl
- megusta.nl
Great service
Great service, package arrived promptly considering from overseas - would recommend to anyone
November 25, 2025
AVOID at all costs
This was my first time ordering from this website - and it will definitely be my last. I had previously tried this item in a local physical store, but when I went back to purchase it in my size, it was sold out. After searching online, I found what appeared to be the exact same item on Megusta and placed an order.
When the package arrived, the fit was completely different, even though I ordered the same item in the same size. I’m not sure if the product was altered, defective, or even fake, but I immediately requested a return.
That’s when the real nightmare began. As per their policy, I first emailed them to request a return - no response. I emailed again - still nothing.
I then resorted to calling. The first time, they claimed they had never received my emails but assured me they would send a return label. Of course, no label ever arrived. When I called the next day to follow up, I asked how long it really takes to send a simple return label. The representative, Isaac, responded sarcastically: “Good question, how long does it take?” By then, I was beyond frustrated and just wanted to send the item back.
Isaac then asked me to send a new email directly to his personal email address, promising to handle my return request personally. I sent the email - again, no reply. When I called to confirm, he admitted he received it and said they were “working on it.” Days passed, and still, no return label.
At that point, I had no choice but to dispute the transaction with my bank, and thankfully, I should be getting my money back soon.
Overall, this company is an absolute disgrace. I shop online frequently and have never encountered such a terrible experience. Save yourself the headache and think twice before ordering from this store.
August 25, 2025
MEGUSTA made sure I received my…
MEGUSTA made sure I received my package! I will definitely shop with them again
October 17, 2024
Very fast shipping and good costumer…
Very fast shipping and good costumer service. I will definitely buy from this store again. I recommend it. I am very happy with my new pair of sneakers. Regards from Sweden.
June 8, 2024
Website is not uptodate
Website is not uptodate and doesn't work properly. Had to return something and the store was closed on two different occasions, this wasn't mentioned on the website, nor any excuse by the staff. The personal is not accomodating, a bit arrogant even. I will buy my designer clothes elsewhere.
February 7, 2024
Unprompted review
nice service
December 30, 2023
Good and quick!
December 29, 2023
Perfect service.
December 5, 2023
Good and legit online shopping
September 3, 2023
By just calling they got me the right…
By just calling they got me the right jeans in the right size.
July 2, 2023
Order got cancelled
June 13, 2023
Best boutique to be in Utrecht!
May 26, 2023
Quick and item in perfect condition…
Quick and item in perfect condition thank you! Will use again.
April 27, 2023
Excellent all around!
April 16, 2023
Quick delivery and fast response
March 27, 2023
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