I ordered a pair of shoes on 11/24/24 and here we are on 12/12/24 and the shipment status just now says they are getting ready to depart China…nearly 20 days after purchasing. I understand this is a f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
BUYER BEWARE!! This company is misleading and fraudulent! I would never order from them again! Be sure to read their return policy before ordering. They are based out of China so your clothes are much... See more
I've never purchased jeans from Melarey before,but these are incredible! Really well-fitting and quite comfy! Although I usually wear size 10,I ordered a L! I'm so happy I ordered a size higher becaus... See more
Company replied
Their return policy does not allow returns or refunds. Only store credit. None of tge jeans fit or looked like the ones in the photos. Buyer beware, you will be out money if you cannot find a pair tha... See more
Company details
Written by the company
Founded in 2018, Melarey embarked on its journey in the fashion industry by launching its own e-commerce clothing line, Melarey. Specializing in casual yet stylish apparel, Melarey offers the latest trends in tops, dresses, swimwear, and more, ensuring customers always have access to the newest and most fashionable looks.
Contact info
208 Joralemon Street, 11201, Brooklyn, United States
- info@melarey.com
- melarey.com
1.6
Bad
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Save your money!
The quality of the products are horrible! I purchased a pair of shoes that fell apart after wearing3 times. They offered me store credit so I purchased a pair of pants. They came with no tags at all so I couldn’t confirm the size or fabric content and they are HUGE! They will not let me return even though I did not purchase them on sale. I asked for at least a 50% refund and they said they would be happy to give me store credit for 50% of what I paid. No thanks. Quality is junk!
September 5, 2023
Unprompted review
This store sells Chinese trash
This store sells Chinese trash. Their customer service and return policies are horrible because they know it's trash. First pair of sandals literally felll apart. They gave me a store credit. That I used to buy different sandals and had to pay shipping. The heels are plastic. Cheap. I'm just throwing them away or donating them. It's not worth the bother to deal with this company again
August 18, 2023
Unprompted review
Beware of one with studs
Shoes are comfy, got lots of compliments, BUT the studs started coming out after only wearing them twice. They’re not there for decoration, they hold the shoe to the heel! Extremely disappointed they started coming apart so fast.
July 7, 2023
Unprompted review
Buyer Beware
Buyer Beware! If you use a discount code of any kind they will not make an exchange.
It’s hard not to use a discount code; because it’s scrolling at the top while you’re shopping; I bought 3 pairs of shoes, 1 US size 10 which fit perfectly; the other 2 pairs US size 9.5 oddly this was the largest size offered. They arrived 2.5 to 3 sizes too big. They refused to make an exchange for my correct size. In stead they offered a 15% refund - which was supposed to happen within 72 hours and has not happened.
Also, read the return/exchange - you only have 30 days from the ship date to make your return/exchange. It took 3.5 weeks to arrive; I made the short window; only to find out they refuse to exchange the shoes; and this wasn’t my fault- clearly the shoes size is not properly coded. $70 out.
May 22, 2023
Unprompted review
Another scam company
Another scam company. I placed an order, and didn’t hear anything after that. I left several emails. They do not have a phone number. no response. Their Facebook and Instagram pages look legit, but it’s all fake.
May 1, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.