Melburymotorcompany Reviews 

9
TrustScore 4.5 out of 5

4.3

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Company details

  1. Used Car Dealer

Written by the company

Melbury Motor Company offers an impressive range of services and benefits for their customers. They provide quality new and used cars at competitive prices, comprehensive after sales services, warranties, MOTs and valeting/detailing services, plus a knowledgeable and dedicated team who are always eager to help. With key delivery services available in-store, rapid response and service excellence are always at the forefront of their customer success. They have a wide range of financing and finance terms available, giving their customers the perfect opportunity to get the car of their dreams. The company prides itself on its integrity and commitment to delivering customer satisfaction every time.


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4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

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4.3

All reviews

(9)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service.

Outstanding service.
They made sure our new purchase was in tip top condition, nothing felt like to much trouble.
Very friendly and easy to communicate with.
Will definitely be recommending.

February 29, 2024
Unprompted review
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Reply from Melburymotorcompany

Thank for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our service. Your satisfaction is our priority, and we appreciate your recommendation. If you need anything else or have further comments, feel free to share!

Rated 5 out of 5 stars

I Recently purchased my beautiful…

I Recently purchased my beautiful transporter
service was very professional. Linz and Sophie were amazing from when I test drove it for the first time, too when I drove my baby (Transporter) home.
She was fully valeted and looked beautiful.
I even had a follow up call a week later to make sure everything was all Good.
I would definitely use Melbury Motors in the future and thank you again for making my purchase easy.

Sandra Hayes

October 7, 2024
Unprompted review
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Reply from Melburymotorcompany

Dear Sandra

Thank you for sharing your wonderful experience with Melbury Motors! We're thrilled to hear that Linz and Sophie provided you with exceptional service throughout the process of purchasing your transporter. It's great to know that you felt supported from the test drive to driving your new vehicle home, and the follow-up call shows a dedication to customer care that is truly commendable.

We appreciate your positive feedback and look forward to assisting you in the future. Enjoy your new transporter!

Rated 5 out of 5 stars

New front tyres

Had new front tyres changed recently. I was completely impressed with their professionalism and customer service. Would highly recommend this company.

November 22, 2024
Unprompted review
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Reply from Melburymotorcompany

Thank you for your kind words! We’re thrilled to hear that you were impressed with our professionalism and customer service. Your recommendation means a lot to us! If you need anything else or have further feedback, feel free to reach out.

Rated 5 out of 5 stars

What can I say

What can I say. These guys are just brilliant. As always forgetting my MOT was due I called them to see if they could squeeze me in ASAP. As I’d already called other garages who just didn’t want the work is how I was made to feel and not very customer friendly. Obviously missed the customer service course.

Spoke to a very polite and friendly young lady Sophie who said not a problem we have one slot left but bring it in early and we will get it done as soon as the slot was available.

It did initially fail on some minor things but they called, quoted a very fair price and it was all done in the same day.

What else could I ask for. So a very big thank you to you for helping me out.

Will definitely be back for my service as that’s due soon.

Will definitely pass the word road to family and friends

November 6, 2024
Unprompted review
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Reply from Melburymotorcompany

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with us and appreciate your kind words about Sophie and our team. We always strive to provide excellent customer service and are glad we could assist you with your MOT. We look forward to seeing you again for your upcoming service, and we truly appreciate you recommending us to your family and friends. Thank you for choosing us!

Rated 5 out of 5 stars

I can not thank this company.

I can not thank this company.
Enough. Me and my family was on holiday when we could hear a scrapping noise from under my car. Looked for local garages near to where we were. I called and spoke to a very professional young lady by the name of Sophie. I explained that we were here on holiday and that I can hear a scrapping noise from under my car.

She said bring it straight down and they will have a look straight away.

True to hear word as soon as we pulled up she asked us to take a seat In reception and asked one of her technicians to have a look.

The Undertray had come loose. They fixed in no time. A bonus they even checked our tyres pressure as my light was on the dash and even checked the treads as they new we had 200 mile journey back home.

Wished we had a garage like this where we live.

Fantastic service from all the team from the first phone call to the service we received at the garage.

Well done to you all. Keep doing what you do because it work.

Thank you all 👍🏽👍🏽

July 8, 2024
Unprompted review
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Reply from Melburymotorcompany

Thank you so much for your fantastic review! We’re delighted to hear about your positive experience with Sophie and our team. It's great that we could help you while you were on holiday and ensure your car was safe for your journey home. We truly appreciate your kind words and feedback, and we’ll definitely continue to strive for the best service possible. Thank you for choosing us, and we hope to see you again in the future! Safe travels! 👍🏽

Rated 5 out of 5 stars

The kindest most efficient people I have met

At 8:30am on my way to an important work event I managed to curb my car going along the windy spread eagle hill (easily done) and my tyre burst. A dire situation but I had a stroke of luck that the first place I could pull in was Melbury motor company. I was understandably in a bit of a panic but one of the mechanics, Darren, couldn’t have been kinder and more helpful, immediately looking at the tyre and organising someone to collect the correct one from another garage because they didn’t have one in stock (without even telling me just getting on with it as quickly as possible). Long story short I was away within the hour and hardly late for my event. They didn’t overcharge and really couldn’t have been more efficient but more importantly; kind to a woman in a bit of a state. Thank you Darren I would highly recommend this garage to anyone

June 9, 2023
Unprompted review
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Reply from Melburymotorcompany

Thanks for the kind words! It means a lot to us that you appreciate the excellent customer service that you experienced at Melbury Motors. We highly value our customers and want to do everything in our power to make sure that they are happy with the service that they receive.

We strive to go above and beyond, and it's great to hear that we've achieved this with you. If there's ever anything else we can do for you, please don't hesitate to get in contact.

Thanks for the fantastic review!

Rated 5 out of 5 stars

I would like to say a big thank you to…

I would like to say a big thank you to all the staff at Melbury Motors for their fantastic service. Great professional staff with great customer service.

Had a MOT and service carried out on my Audi.

Will definitely be back and will definitely be passing your number to friends and family.

A very happy customer

June 5, 2023
Unprompted review
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Reply from Melburymotorcompany

Thank you for your kind words! We are delighted to hear that you have had a great experience with us, and we value your loyal custom. All of us here at Melbury Motors work hard to ensure excellent customer service so that all our customers are happy with their experience. Thank you again!

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