My wife is obsessed with these earrings! 😍 They are even more stunning in person than in the pictures. The quality is fantastic, they have a nice weight to them without being too heavy on the lobes,s... See more
Company replied
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This is the first time buying jewellery from this site. 2 pairs of sterling silver earrings for my daughter and they are amazing quality at a very reasonable price. When they arrived at my address I g... See more
Company replied
I hope the bracelet is actually silver, it is a present not yet given. Delivery was reasonably quick. The quality of the bracelet has not been tested yet.
Company replied
Smooth transaction from purchase to delivery. Good communication by email when delivery dispatched. Friendly team to contact. Good sturdy screw backs. Earrings looked better in real life and little on... See more
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Company details
Written by the company
Welcome to Melchior Jewellery, an online jewellery store dedicated to offering beautiful, affordable, and high-quality jewellery for every occasion. We carefully select our collections to provide timeless designs, modern trends, and meaningful gifts that our customers can enjoy for years to come. Our range includes sterling silver jewellery, earrings, necklaces, bracelets, rings, pendants, and children's jewellery. We also offer a variety of jewellery suitable for birthdays, anniversaries, weddings, Christmas, Mother's Day, and other special occasions. Every product is chosen with quality, style, and value in mind. At Melchior Jewellery, customer satisfaction is at the heart of everything we do. We aim to provide a simple and enjoyable shopping experience, secure online ordering, competitive prices, and reliable delivery. Our team is committed to offering friendly customer service and responding quickly to any questions or concerns. We believe jewellery should be both beautiful and accessible, whether you're treating yourself or searching for the perfect gift for someone special. Our collections are regularly updated to bring you fresh designs while maintaining excellent quality and value. We appreciate every customer who shops with us and values the feedback they leave. Your reviews help us continually improve our products and services, ensuring we provide the best possible shopping experience. Thank you for choosing Melchior Jewellery. We look forward to helping you find jewellery you'll love and treasure.
Contact info
71-75, Shelton Street, WC2H 9J, London, United Kingdom
- 0203 535 5688
- sales@melchiorjewellery.co.uk
- melchiorjewellery.co.uk
4.4
Excellent
27 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Melchior Jewellery
Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with your earrings and fast delivery. We really appreciate your recommendation and your support of Melchior Jewellery.
Lovely quality charm
Lovely quality charm and just what I was looking for. Fast delivery and great communication from Melchior
April 14, 2026
Unprompted review
Reply from Melchior Jewellery
Thank you so much for your wonderful review! We’re delighted that the charm was just what you were looking for and that you were pleased with the quality, fast delivery and communication from our team. We really appreciate you choosing Melchior Jewellery. ❤️
Reply from Melchior Jewellery
"Hi Linda, we take missing deliveries very seriously. However, we have no record of any order under your name, and interestingly, Trustpilot has no record of an invite being sent to you either. Please contact us directly at sales@melchiorjewellery.co.uk with your actual order details so we can figure out what went wrong here!"
Service how it should be…
To be honest i am not very good with internet shopping but i seen two pairs of heart earrings on this website which i thought would be ideal gifts for my two Nieces. I called and spoke to a lovely lady called Sharon who was understanding, very patient and talked me through how to order them.
They arrived within two days , very neatly packed and the gift packaging was the icing on the cake.
The girls absolutely love them and have added Melchior Jewellery to their favourite websites.
Great customer service , great product and great quality. Thanks again Sharon
December 10, 2025
Unprompted review
Reply from Melchior Jewellery
Thank you so much for such a wonderful review, Tommy. It was an absolute pleasure helping you with your first online jewellery order, and we’re delighted to hear that the earrings were perfect gifts for your nieces and that they love them. We’re especially pleased that you were happy with the customer service, product quality and gift packaging. Thank you for putting your trust in Melchior Jewellery — we really appreciate your kind words and hope to welcome you back again. ❤️
Very disappointed
Absolutely mangled my daughter's ears. Very disappointed and disgusted that the earrings bent and broke.
October 24, 2025
Unprompted review
Reply from Melchior Jewellery
Hello Kristy-Esther,
We are deeply concerned to read this, as the safety and quality of our jewellery are our absolute highest priorities. All of our earrings are made to strict safety standards, so we take a comment like this very seriously.
However, we have thoroughly searched our system and cannot find any order, delivery, or correspondence under your name. We want to look into this immediately—could you please contact our customer service team directly at sales@melchiorjewellery.co.uk with your order number or the email address used to purchase?
If you bought these as a gift or under a different name, please let us know so we can locate your details and help make this right.
Best regards,
The Melchior Jewellery Team
Smooth transaction from purchase to…
Smooth transaction from purchase to delivery. Good communication by email when delivery dispatched. Friendly team to contact. Good sturdy screw backs. Earrings looked better in real life and little one happy. Will order again.
August 5, 2025
Unprompted review
Reply from Melchior Jewellery
Thank you so much for your wonderful review, Stephanie! We’re delighted to hear that you had a smooth experience from purchase to delivery and were happy with our communication and friendly service. We’re also pleased that you liked the sturdy screw backs and that the earrings looked even better in person. Thank you for choosing Melchior Jewellery — we really appreciate your support and hope to welcome you back again. ❤️
Unsatisfactory
Company took little interest when courier didn’t deliver my order. Insisted I sign a disclaimer before they would refund (16.00!). I refused to sign as other companies chase courier and refund automatically. My contract was with them and the courier is their problem, not mine. Ridiculous. Not recommended for service - I additionally waited a week for a delivery that never happened.
December 12, 2024
Unprompted review
Reply from Melchior Jewellery
We’re sorry to hear you were disappointed with your experience. To clarify, the disclaimer form was requested by Royal Mail as part of their claims process for parcels marked as delivered but reported missing. Unfortunately, we’re unable to submit a compensation claim with Royal Mail without this completed documentation.
We completely understand your frustration, especially after waiting for a delivery that did not arrive. Our intention was not to avoid responsibility, but to follow the process required by the carrier so we could resolve the matter and recover the loss on your behalf.
We appreciate your feedback and are sorry we did not meet your expectations on this occasion.
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