Had a Vendor that Payment did not go through. Other than pushing you off to thier Bot for a problem I knew the autmation could not solve without a real person. Brady looked into the solution and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called in needing assistance for bill pay for my QuickBooks desktop. Lulu was extremely professional, helpful and polite. While we were unable to accomplish what we needed on the call, Lulu followed... See more
Company replied
The AI chat bot BAD; Human service GREAT. The email Melio was not very well worded to guide me to what I needed to do. The AI chat bot was utterly useless until it finally gave me the option of con... See more
Company replied
Sara V should get a raise. She replied with multiple emails and helped me understand the options for my Fast ACH payment. I got the run-around with Melio chat who said I had to contact Intuit. I calle... See more
Company replied
Company details
- Business to Business Service
- Accounting Software Company
- Alternative Financial Service
- Money Transfer Service
- Non-Bank Financial Service
- Payment Service
Written by the company
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.
Contact info
18 West 18th Street, 8th Floor, 10011, New York, NY, United States
- (646) 665-4684
- info@meliopayments.com
- meliopayments.com
3.9
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome customer services reps!
The customer services reps in chat are excellent. They're very professional and efficient. They've been a huge help to me.
October 16, 2025
Unprompted review
Reply from Melio
Hi Lana,
Thank you so much for your kind words! We're thrilled to hear that our chat support team has been helpful, professional, and efficient. Your feedback means a lot to us!
Best,
Team Melio
Bradys was great to work with
Bradys was great to work with! All my questions were answered quickly and professionally.
October 14, 2025
Unprompted review
Reply from Melio
Hi there, thanks for sharing your feedback with us. It’s great to know our team was able to assist you quickly and professionally.
We'll be sure to pass this along to Brady's. Please don't hesitate to reach out if you have any more questions or concerns!
All the best, Team Melio
LIlli > da best!
Provided all the answers I needed in a clear manner, gave screenshots too so the info was crystal clear! She's one of the reasons why I love Melio!
October 8, 2025
Unprompted review
Reply from Melio
Hi Lee, we’re glad to hear that you had a clear and helpful experience! Our goal is always to make things as easy to understand as possible.
We’ll be sure to share your kind words with the team—thank you for being part of the Melio community!
All the best, Team Melio
Debbie was great!
Debbie was able to help me quickly and efficiently. This is the most beneficial to help me stay as efficient as possible.
October 7, 2025
Unprompted review
Reply from Melio
Hi Kari, thank you for sharing your feedback! We're happy to hear that Debbie was able to assist you quickly and help keep things running efficiently.
Please don't hesitate to reach out if you need anything else.
All the best, Team Melio
Quick and easy
Lili was super quick and solved my problem easily with no hassle. This is why my company uses Melio instead of Quickbooks. Super straightforward and easy to use.
October 6, 2025
Unprompted review
Reply from Melio
Hi Zachary,
Thank you so much for the kind words! We're thrilled to hear that Lili was able to assist you quickly and efficiently. It’s great to know that Melio’s simplicity and ease of use are making a real difference for your company. We truly appreciate your support and trust in us.
Thanks again for your kind words and for taking the time to share your experience! Let us know if you need anything else. We're here for you!
Warm regards,
Team Melio
Once I got passed the automated system…
Once I got passed the automated system which was not helpful I had a very friendly and helpful associate named Connie who in a mater of a minute or 2 totally resolved my issue.
October 3, 2025
Unprompted review
Reply from Melio
Hi Pat,
Thank you for your feedback! We're sorry to hear that the automated system wasn’t as helpful as it should be, but we're so glad Connie was able to turn things around quickly and provide the support you needed.
We’ll be sure to pass along your kind words to her. Your experience matters to us, and we’re always working to improve every part of it. Let us know if you need anything else. We're here for you!
Warm regards,
Team Melio
Responded in a timely manner and…
Debbie responded in a timely manner and resolved our issues, great support!
October 2, 2025
Unprompted review
Reply from Melio
Hi Shan'a,
Thank you for the great feedback! We're glad Debbie was able to assist you quickly and resolve everything smoothly. We’ll be sure to pass along your kind words!
Warm regards,
Team Melio
Good communication and understanding of…
Good communication and understanding of the issue I was facing.
October 1, 2025
Unprompted review
Reply from Melio
Hi Isaac, we're glad to hear this. Clear communication and understanding customer needs are top priorities for us.
Thank you for sharing your feedback!
All the best, Team Melio
Reply from Melio
Hi Deb, thank you for your kind words! We’re glad to hear you found the answers thorough and quick—it’s always our goal to provide helpful support. We appreciate you taking the time to share your experience.
All the best, Team Melio
Chris is great
Chris really helped, he was fast and gave me the exact info I needed. He really helped me out of a jam!
October 1, 2025
Unprompted review
Reply from Melio
Hi Carter, we’re glad to hear Chris was able to provide quick and helpful support. We’ll be sure to share your kind words with him.
Thanks for taking the time to share your experience!
All the best, Team Melio
Lame and deceptive marketing
Was in a rush and clicked on the button to receive payment, and within seconds realized there was a fee, and I didn't need the payment now. Immediately contacted support but they couldn't help due to the "instant" nature of the payment.
Fee's in small print and one-click purchase is lame marketing if you ask me. Lessoned learned and it helped in my decision to switch to Melio for my company.
September 26, 2025
Unprompted review
Reply from Melio
Hi Jason, thank you for sharing your experience. We understand how important it is to have full clarity before completing a transaction. The instant transfer feature is an optional service designed to move funds immediately, which is why the associated fee cannot be reversed once initiated.
Your feedback about visibility is valuable and has been shared with our team as we continue improving the experience.
All the best, Team Melio
Terrible Company
Terrible Company. We had a test transaction of $1.00 sent to a vendor. For whatever reason, the test transaction went through but Melio wasnt able to deduct the funds from our account.
Without notice, they held ALL of our funds from being sent to vendors as hostage in an effort to get us to call in and reimburse them for a single $1.
No big deal, ill reach out and get it resolved. NOPE. It takes 3 business day for them to release the hold until they secured their precious dollar. Keep in mind that they charge $75 for same-day ACH.
I have used melio for my business for years and they could not do me the courtesy of removing the hold in a timely manner over the cost of a fraction of a chicken nugget.
Stay away, your business is not valued.
September 24, 2025
Unprompted review
Reply from Melio
Hi Matthew,
We understand how frustrating this situation has been and appreciate your patience.
After reviewing your account and interactions, we can confirm that this case has been escalated to the appropriate team, who are actively working on it.
We can assure you that our team is providing updates as progress is made and will continue to keep you informed until the matter is fully resolved.
All the best, Team Melio
Stuck dealing with them because of…
Stuck dealing with them because of QuickBooks. Customer service hides behind chats and email and scripted useless responses. They don’t pay attention and repeat themselves after you tell them and show them it’s not working
Wish I had another choice that integrates with QuickBooks
September 23, 2025
Unprompted review
Reply from Melio
HI Joseph,
Thank you for sharing your experience. After reviewing your recent interactions, we can confirm that your issue has been escalated to the appropriate team for further investigation. Our priority is to ensure you receive the support you need, and the agent you’ve been in contact with will provide you with updates by email as soon as more information is available.
We appreciate your patience as this is being resolved!
Best Regards, Team Melio
I enrolled in their service and when I…
I enrolled in their service and when I initiated my 1st payment they denied it. It took 6 days and a reach out to their facebook page before I got a response from their verification team. The response was (paraphrased) "we can't verify who you are and will not ask anymore questions - you can't use our service".
I am not doing anything illegal or in violation of their terms of service. I don't understand their response or why it should be so hard to do business with them.
Stay away from this company.
September 16, 2025
Unprompted review
Reply from Melio
Hi Steve, we understand this experience may have been frustrating. All accounts go through a review process to ensure they are compliant with Melio’s standards.
Our records indicate that our team contacted you on 9/16 with an update regarding your account. We understand this outcome may be disappointing, but we have a responsibility to uphold the standards outlined in our Terms of Service.
These decisions are never taken lightly and are made with long-term consistency and fairness in mind.
All the best, Team Melio
Melio is downright awful
Melio is downright awful. This company I use makes you go through them for payments. However, they block every single payment for compliance and then if you reach out to them, they never ever reply. I’ve tried to submit this payment so many times and they keep automatically blocking it. I’ve emailed them four or five times over the period of a couple weeks and they still just will not reply. Then I finally got an email after I included the company I owed the money too because I have an outstanding bill and I can’t pay it. So Melio finally replied that my email was received and they would respond to me. sure enough a week and a half later still no reply. So I responded to that email asking if we get to the bottom of this and, yep, you guessed it, no response.
Melio has no idea what’s going on and it’s terrible platform. Don’t use it. And if you ever might need customer support, absolutely do not use it, it’s a mess over there.
September 11, 2025
Unprompted review
Reply from Melio
Hi Thomas,
We understand how important timely payments are and how stressful it can be when things don’t move forward as expected.
Our compliance reviews are in place to help protect both you and your business. It’s disappointing to hear that your emails went unanswered, and we apologize for the inconvenience this has caused.
We’d like to look into your case directly and help get this resolved as quickly as possible. If you could please send us an email at reviews@melio.com, our team will be happy to help.
Thank you for taking the time to share this feedback—we’ll use it to improve both our support response times and the overall payment experience.
All the best, Team Melio
Worst customer service ever
Worst customer service ever. I could not log into my account, I could not start a chat and I finally had to email the company. Email has gone unanswered. I have money which I cannot access and I have to pay invoices that I cannot pay.
September 9, 2025
Unprompted review
Reply from Melio
Hi Thomas,
We’re sorry to hear about the difficulties you’ve experienced and understand how frustrating it must be to face issues accessing your account and making time-sensitive payments.
We’d like the opportunity to make this right and provide the support you need. If you haven’t received a reply to your initial email yet, please reach out directly to reviews@melio.com
so we can promptly review your account and assist.
Your feedback is invaluable in helping us strengthen the reliability and clarity of our services. We appreciate you taking the time to share your experience and hope to restore your confidence in Melio.
Best regards,
Team Melio
WORTHLESS Dont Even TRY they have the same problems over and over
You would expect them to be able to send payments A payment vendor should be able to pay.
I signed up to try it out, send my first payment to a Vendor on a Sunday, just to wake up on Monday to "Your payment has been cancelled" without any explanation. I sent an email, not to receive any follow up until Wednesday (days later), saying "sorry, bug in our system, try again!".
I sent the payment again, and then received another email saying "Payment cancelled" with no reason why.
I contacted their tech support who said (and I quote):
> "This isn't out of the norm and does occasionally happen."
In the same chat, they said the people who have answers to the question are not the general support staff, and the only way to access them is via email (the people who took 24 hours to respond).
Vendor's aren't willing to wait days on end for late payments, and small business owners don't have time to deal with this.
I went here to write a review, and found just a week ago someone with the exact same problem.
September 7, 2025
Unprompted review
Reply from Melio
Hi there, thank you for sharing your feedback with us. We are sorry to hear about your experience and understand how frustrating this situation might be; however, we take these necessary precautions to protect you.
We want to assure you that the agent you spoke with has escalated your case to our internal team, and they’ll be in touch with you directly via email if there are any updates or changes.
We truly value your feedback as it helps us improve.
All the best, Team Melio
You would expect them to be able to send payments
A payment vendor should be able to pay.
I signed up to try it out, send my first payment to a Vendor on a Monday, just to wake up on Tuesday to "Your payment has been cancelled" without any explanation. I sent an email, not to receive any follow up until Wednesday (2 days later), saying "sorry, bug in our system, try again!".
I sent the payment again, and then received another email saying "Payment cancelled" with no reason why.
I contacted their tech support who said (and I quote):
> "This isn't out of the norm and does occasionally happen."
In the same chat, they said the people who have answers to the question are not the general support staff, and the only way to access them is via email (the people who took 24 hours to respond).
Vendor's aren't willing to wait days on end for late payments, and small business owners don't have time to deal with this.
I went here to write a review, and found just a week ago someone with the exact same problem.
EDIT: Their verifications team did reach out to me -- after 4 days, without any explanation, to say "we can't verify that you meet our Acceptable Use Policy" (I'm trying to pay a contractor). *They did not*, as they erroneously claim, try to verify any information. They have never asked me for any information, I've asked them for what aspect of their Acceptable Use Policy they can't verify or any other information, and they have been unable to give any further information.
August 31, 2025
Unprompted review
Reply from Melio
Hi Kerry,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share it. We completely understand how frustrating it must be to have a payment unexpectedly cancelled — especially when you're trying to run a business and meet vendor deadlines.
While it’s true that payments can occasionally be subject to review or cancellation, in your case, this was due to a need for additional verification. This process is in place to ensure all payments are compliant with our platform’s terms of service, and while not common, it does happen from time to time.
We understand that the communication you received didn’t meet your expectations, and for that, we sincerely apologize. A delay in clear responses — especially when time-sensitive payments are involved — is not something we take lightly.
We do see that you're now in contact with our verification team. If you have any further questions or concerns, please don’t hesitate to reply directly to the email from them. If you have any further questions, feel free to reach out to reviews@melio.com while the verification process is underway. Thank you again for your feedback.
Best regards,
Team Melio
Tried to send a wire from a credit card…
Tried to send a wire from a credit card balance. Filled all the paperwork, dotted the i's crossed the t's. It said it would go through. It did not. Tried again the next day. Nothing. You can call them but they just say the only people who can resolve the issue you can only reach through email. They assured me they'd pass along the urgency. They spent about a week verifying I'm from a real company. When they were finally happy with that the payment still didn't go through. Tried an ACH transfer to see if that'd work either. Surprise! Nothing. No explanation why, just an email telling me to go to the website for details. The website told me to email the customer support team for answers... That vendor is probably never going to do business with me again and I'll probably never do business with melio again.
August 21, 2025
Unprompted review
Reply from Melio
Hi Stewart,
We’re really sorry to hear about the experience you’ve had — that sounds incredibly frustrating, especially after taking all the right steps and making multiple attempts to get your payment through. We understand how important it is for you to maintain trust with your vendors, and we recognize the impact these delays and lack of clear communication can have on your business relationships.
We want to acknowledge your effort and patience. We can see that you’re currently in active email correspondence with our verification team, who are working to verify your payment for processing. We sincerely apologize for the delay and any inconvenience it has caused.
Please understand that Melio is a third-party payment processor, and as part of our responsibility to maintain a secure and compliant platform, we reserve the right to review or cancel payments that do not align with our terms of service. While these checks are in place to protect all parties, we recognize that the process can sometimes be slower than expected, and we're genuinely sorry for the disruption this has caused you.
We appreciate your continued cooperation and will do everything we can to help bring this to resolution as quickly as possible.
We also want to thank you for sharing your honest experience with us — your feedback is invaluable and helps us improve the reliability and clarity of our services.
We hope we’ll have the opportunity to restore your confidence in us moving forward.
All the best,
Team Melio
It was very promising but failed to…
It was very promising but failed to deliver. I tried to execute some basic ACH transfer and pay by check. But a few days after requesting the transactions, these got cancelled without any reason. When asked support, they could not give me any explanation. I can't have my business rely on another that cannot explain when things fail and make me lose more time that I would otherwise save. Sorry but gave them a try and would not recomend
August 27, 2025
Unprompted review
Reply from Melio
Hi Jose,
Thank you for sharing your experience. We sincerely apologize for the frustration and disruption this caused to your business. We understand how important it is for transactions to process smoothly and for clear communication when issues arise.
We’d like the opportunity to make this right. If you’re open to it, please reach out directly to our support team at reviews@melio.com so we can review your account, provide clear answers about what happened, and assist with any future transactions to ensure they process successfully.
Your feedback is invaluable in helping us improve the reliability and clarity of our services. We truly appreciate you giving us a try, and we hope we can restore your confidence in us.
All the best, Team Melio
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