Mellowsleep Reviews 858

I was very excited when I bought the Puff Pillow. However, a month after I placed my order, my pillow still has not shipped. They did charge my card but no shipping info, no updates, nothing. Come to find out, the pillow said it was in stock but it is not. They are on back order, and they had absolutely no answers for me on when it would be shipping, because they do not actually have the product. Super disappointed. Let's see how long it takes for them to refund me. Might be a good choice if you dont mind waiting a few months to get your pillow.

I ordered a pillow, comforter and 2 pillow cases
I received the pillow cases and not the comforter or pillow. I emailed them and they quickly responded last week. I am sending a follow up tonight. Stay tuned. Oh and we LOVE THE COOLING PILLOW CASES❤️❤️❤️

Ordered over two weeks ago, emailed customer service, no answers, no shipping notification. going to report fraud to my credit card company.. I WOULD NOT ORDER FROM THEM !

We purchased two pillows and was supposed to get three never did. Warning: my husband had to go to doctor with his neck. Three medications later he is feeling better. Then I started out with a severe neck pain and have a dr appt this week. I don’t think it’s a coincidence that we both slept on them for about a week and this happened. It has me down. Will never use them again!!!

I have never bought anything in my life that is as comfortable as this comforter. it is lush, soft and absolutely the best. and the customer service is the best ever. I will be ordering these as Christmas presents for my friends and family. Do yourself a favor and please buy one of these. You will melt!!

Loved this comforter at first, but it completely fell apart after just one wash even when following the care instructions exactly.

After looking into it, I found multiple customers reporting the same issue (seams coming apart immediately), which makes this feel like a quality problem rather than a one-off defect.

Customer service declined a replacement or refund after days of back and forth with requests of numerous pictures and even a picture of my washer machine. After all that instead offered a discount to buy another one which doesn’t make sense given the durability issue.

Extremely disappointing experience for what seemed like a premium product.

I ordered on 04/24 and received 04/27 so for me the shipping was fast ! (CA).
Love the product so far …. Got 2 high pillows and 1 bonus pillow for free ! Tehnically tik tok price with the discount is a bit cheaper than their website but you get a free pillow which you don’t get offered on tik tok. So I suggest to get a deal on their website if you looking to buy more than 1 pillow.

This product is a scam. They advertise this as a comforter that you can throw in the washing machine...no duvet needed. It pilled after the first wash. I contacted customer services and I was told that the comforter should be cleaned in an industrial washing machine which is NOT how they advertise this product. Customer service stopped responding after that.

Update May 2026: Customer service got in touch after I posted this review (I had last heard from them in December). They claimed that they had some technical issues with their systems and my emails were apart of that issue. We went back and forth for days. They offered discounts and then finally a replacement.

Horrible pillows. The pillow slides constantly and it's way to overfilled. I can't sleep on my side with it. It only somewhat works if I sleep on my back with half of my upper back on the pillow. Kills my neck, these pillows were a rip off.

So I added the cal king gray comforter to my pillow order and it took two months to arrive after the pillows. The company was amazing with communication and kept in contact with me the whole time. They were out of stock of the cal king gray but stayed true to their word that it would be shipped. It finally arrived last week. I wanted to wash all my bedding and get my house fresh and clean before unboxing. I took it out this weekend and EVERYONE has enjoyed this comforter. It is so comfortable and soft. It’s like sleeping on a cloud. The dogs, the cat and my son crawled in my bed to sleep with me and even went to bed early last night so they could snuggle up with the comforter. I don’t usually share a blanket with my son but this one is so huge that there is enough for both of us and then some. It was only $70-$80 to add it to my pillow order! Worth every penny. So luxuriously comfortable. Wish I had a reason and more beds to buy more!

I gave the pillows as I ordered as gifts to my parents, my sister and one for myself. My family loved them so much that they ordered a few for their vacation homes and other family members.

I see alot of people complaining about the customer service and that is just not what I experienced at all. They responded immediately and I was patient about the comforter. They told me it would take time because they ran out of stock. Offered me a full refund but I decided to wait. Completely worth the wait! I love the pillow and the comforter and it did not have a smell that everyone keeps mentioning. Smelled like packaging or cardboard but nothing foul or chemical odor.

Thanks again to Mellow for a great product!

I knew the first night I didn't want to keep this pillow. It's akward, slippery, uncomfortable.
I should have read the return policy, a $15 return charge AND you have to return it in the original packaging. Have you ever tried to put an air bag back in the sterring wheel? They know you can't return it in the original packaging.
It would go a long way if they would follow the mattress companies and ask you to donate them.

I’ve had this comforter for exactly two months and it is already pilling and developing holes. I haven’t even washed it yet, so this is purely from sleeping under it for 8 weeks. For a product at this price point, the fabric should not be disintegrating this quickly.
When I contacted customer support, they refused to honor a refund or replacement, claiming this was "normal wear and tear." They had the audacity to offer me a 20% coupon to buy more of their defective products.
Under the implied warranty laws in my state (Ohio) and their home state (California), a product must be fit for its purpose. A comforter that fails within 60 days of normal use is clearly defective. If you’re looking for quality or a company that stands behind its materials, look elsewhere. This was a complete waste of money and a headache to deal with.

Although I enjoyed the fluffiness of the Mellow comforter, upon washing it (as directed, in the gentle cycle), the stitching came apart, with stuffing falling out. I emailed customer service and they were of no help, saying it wasn’t due to the manufacturer. I tried sending pictures, expressing this wasn’t the first time I had washed it (previously no problems). They still deemed it “my fault” and expressed their “sincerest apologies.” Being that it was a first time purchase, just over a month ago, I was hoping for a better solution. I sadly won’t be purchasing from them again.

Because of my original complaint, they reached out to explain that the item was out of stock. I will change the rating, but it will reflect that I was never notified of the delay until posting a review here. The pillow itself is acceptable, but nothing special.

Despite repeated attempts to contact, I was unable to as I could not get past the are you a human screen. No matter what I did and how I followed the directions, it kept saying your answer is wrong. I ordered a pillow 2 weeks ago and have not received any product or communication and they've not responded to the one time I was able to send them an email.

My order never arrived and their customer service won't respond to me. I had to file a complaint with the BBB and work with my credit card company to get a refund, even though I paid for the shipping insurance! Their customer service is the WORST! Don't even know if the pillows are any good, but no longer wanting to find out!

Absolutely a nightmare!!!
I ordered 4 cloud pillow cases, 2 mellow pillow cases, 1 adaptive pillow, 1 king comforter, and a weighted sleeping mask. Paid about $180. This was 03/29/2026. I received the eye pillow, 1 of the 4 cloud pillows cases, the sleeping mask, and adaptive pillow. Immediately contacted them and began trying to fix the issue. They've asked for photos, photos of the box it came in (a week after my initial contact so it was already gone), and all of my patience.
It is 04/26/2026 and I have still not been made whole. There are, at least, 30 emails between us with several even feeling accusatory that I am untruthful about what I've received. I've been asked to send my order confirmation, photo of my received items, and order details to them several times! And each of these requests were separate, mind you. Incompetence at its finest. Also, to date, never received my king comforter or my Mellow Cooling cases x2. Never offered compensation, refund...
And after all of this, the adaptive pillow is mid. The weighed eye mask is wonderful!
Save yourself time and your peace of mind and look elsewhere. I will never support a business who made me feel like I was getting over on them over a few pillow cases!!

Absolutely outstanding product. Customer service Is awesome. I recommended these products to my family and friends.

am extremely disappointed with my experience with Mellow.

My order (Tracking Number: TBA330112400599) shows as delivered, but I NEVER received the package. Since then, I have sent multiple emails (at least 4), and no one has properly responded or resolved my issue.

This is very frustrating. It’s unacceptable for a company to mark an order as delivered and then ignore the customer when there is clearly a problem. I have followed all the instructions, checked around my property, and confirmed no one accepted the package on my behalf.

Customer service has been unresponsive and unhelpful. At this point, I feel completely ignored.

I would not recommend Mellow to anyone. Poor communication and lack of accountability when something goes wrong.

I only received part of my order, the other half was never shipped. Customer service responded to my first email saying they would have it shipped within 10days. After that timeframe was not met I emailed them again and they never responded. I emailed them a third time asking for a refund and they never responded, and the order has still not shipped. I had to dispute the charge through my credit card company.

I ordered a comforter 23 days ago and it still hasn’t shipped. I’ve emailed them multiple times and only ever get generic responses. I asked to cancel my order but they said they can’t “until inventory is confirmed”, which makes no sense. Will be disputing this with my bank.