Melonmobile Reviews 

I cancelled my Melon Mobile number a nd subscription on Saturday, 1 August 2026, which was confirmed on the Melon Mobile WhatsApp number via AI, indicating my number will be converted to a pay-as-you-go number. Guess what...R199.00 was deducted from my account! Contacted Melon Mobile support and was informed that my cancellation did not go through! The app uses an old email address, and suddenly, after two years, there are technical issues on my account. Tech support via WhatsApp is also very bad. So I would like to warn people and future customers that Melon Mobile is no different from the other mobile operators that will take money from your account using all the excuses to BS you! Stay far away from this company! If you want to experience bad customer tech support and lose money, join Melon Mobile. This is just the first post to be posted all over social media to warn people against Melon Mobile!

I was initially attracted to Melon Mobile because of the 3-month free subscription offer. However, my experience afterward was disappointing due to the lack of clear communication and transparency regarding the promotion.

At no stage during the sign-up process was I clearly informed about:

which plan would apply during the free 3-month period,
the terms and conditions attached to the offer, or
which subscription plan I would automatically be moved to once the promotional period ended.

When I later raised concerns about the allocated plan — particularly because I had not been consulted or given clear options beforehand — I was simply referred to the terms and conditions on the website. The problem is that I was never directed to the website in the first place, as all communication and onboarding focused solely on the mobile app.

Most reputable companies make a deliberate effort to ensure customers are clearly informed of terms, conditions, billing implications, and subscription changes before they accept or activate a product or service. Transparency builds trust, and unfortunately, that was missing in this experience.

I believe Melon Mobile should improve its customer communication process by making all important terms and subscription details clearly visible and explained upfront during onboarding.

double debit but 5 days later and still no refund. they say its done but its nonsense just keep you going in a circle.
best will be to move off them and move elsewhere

I have been a vodacom prepay customer for years, and switched to Melon Mobile a month ago. So far it has been a dream.

Update: I have twice had network failures one of which was very awkward.