Melt Chocolates Reviews 113

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

After seeing a glut of bad reviews I decided to post my experience. I love Melt! In a world of sickly sweet, nasty chocolates, it's reassuring to know that you can buy a block of Melt dark, milk or (m... See more

Rated 5 out of 5 stars

A beautiful friend bought me the Christmas Advent calendar, it has been a delightful treat every day of December, wish they'd do a new years eve count down calendar starting January 1st! Whilst it is... See more

Company replied

Rated 2 out of 5 stars

Melt Christmas Crackers. Beautiful pop art crackers sadly let down by unpleasant chocolates. We all enjoy good chocolate but these has an unpleasant texture and taste - so much so that 2 of us spat t... See more

Company replied

Rated 1 out of 5 stars

Bought chocolates from them through Deliveroo. Their website shows their £9 hazelnut bars as choke-full of said hazelnuts, but I got a plain slab of dark chocolate with literally 8 lonely nuts spr... See more

Company replied

Company details

  1. Chocolate Artisan

Written by the company

London's Most Luxurious Chocolates Specialist in Chocolate. Best of British Luxury and Design. Notting Hill Boutiques - Local Hero in Notting Hill and Holland Park Handmade Fresh Chocolate Bonbons. We use plastic-free designer packaging. Eco-friendly electric van and use renewable energy in our kitchens


Contact info

3.5

Average

TrustScore 3.5 out of 5

113 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Advent Calendar is a must have...

I ordered the Advent Calendar in October and was blown away! It was massive and beautiful!!! I didn't realize at first but each door has a pull tab ribbon, love it! Inside each box contained beautifully wrapped chocolates. One of my favorite was the dark chocolate oranges. So delicious and perfectly displayed in a box. Thank you so much Melt Chocolate! I recently ordered more chocolate from your shop. I can't wait for it to arrive.

October 7, 2022
Unprompted review
Rated 5 out of 5 stars

I am a repeat buyer of the chocolate…

I am a repeat buyer of the chocolate and caramel toffees! A massive favourite. Just bought the luxury advent calendar which I had been eyeing up last year and was so glad to see back again for 2022, Always efficient with dispatch and advising buyer of shipping for those of us who require post. A great service and will hope to pop in when next in London.

November 11, 2022
Unprompted review
Rated 1 out of 5 stars

Chocolate Making Workshop

I have attended the chocolate making workshop with my partner and to our surprise the chocolatier in charge of the workshop (Natalie) has advised we would not be allowed to participate due to my ethnicity. This was highly inappropriate and discriminatory. Needless to say we will certainly not be attending again.

October 21, 2022
Unprompted review
Rated 5 out of 5 stars

Unlike any other chocolate you will buy in…

Unlike any chocolate you will buy in the shops. Melt chocolate has won its way into the heart of the whole family from my teenage day who is very fussy about her chocolate to my wife who insists the selection pack be her no.1 Christmas present this year.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant!!

Great shop! Learned a lot about their luxurious chocolates! Very good attentive service from Jonathan served me a very rich hot chocolate also!

Five stars!

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Melt Chocolates is my favorite London…

Melt Chocolates is my favorite London chocolatier and perhaps my favorite of all time!! And that's quite a compliment given that I live in NJ and have spent over 2,000 GBP's over the past year purchasing their chocolate. Best of all is their amazing customer service and the unbelievably fast shipping. It literally arrives overnight once DHL picks it up from their location.

I even got my favorite local retailer in NYC (Chelsea Market Baskets) to stock Melt Chocolates!!

Order with confidence from anywhere they ship and enjoy the best chocolate ever!!

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

Delicious chocolates

I was recommended Melt Chocolates by a friend, I headed over to Selfridges to have a look myself. Layla - the manager was very helpful, her and the team had a lot of knowledge about the products. I left with a few boxes and some to try for myself. Very delicious! Highly recommend

October 1, 2022
Unprompted review
Rated 5 out of 5 stars

I have been regular on Melt Ledbury for…

I have been regular on Melt Ledbury for about 1 year,Roberta is a very good host and all the time she can suggest the right products,always smiley and helpful.
Yesterday she suggested me a 70% dark single original , it was out of this world and the hot chocolate good as always!

September 28, 2022
Unprompted review
Rated 1 out of 5 stars

5 of 8 months subscription were wrong

Ordered the vegan subscription as a Christmas present to someone else. 5 of 8 deliveries were not the vegan option, so required contacting, re-organising. At £20 a month, pricey to get it wrong that often, became an awkward gift as the person was then apologetic in asking me to contact Melt. Since the August delivery, I’ve not had a response to my emails/calls or even tweets to rearrange the last delivery.

September 18, 2022
Unprompted review
Rated 5 out of 5 stars

A friend gave me a box for my birthday…

A friend gave me a box for my birthday and I absolutely fell in love. The chocolates are fresh, tasty and amazing. I am a chocolate lover and for me was one of the best chocolates I ever had. Definitely recommend it.

September 5, 2022
Unprompted review
Melt Chocolates logo

Reply from Melt Chocolates

Thank you for your kind review. All our chocolates are made fresh in our Notting Hill boutiques

Rated 5 out of 5 stars

The most delicious chocolates

The most delicious chocolates. I've bought bars for friends and all of them have fallen in love with them. Just purchased myself a box and love that you can choose what goes into them. Some of the best chocolates I've tried

September 4, 2022
Unprompted review
Melt Chocolates logo

Reply from Melt Chocolates

Thank you for your review and we are really pleased you enjoyed your chcoolates. They are all handmade in Notting Hill and we use fresh ingredients and plastic-free packaging

Rated 5 out of 5 stars

Fantastic chocolate!

I got recommended Melt by a friend as I wanted to buy some good quality chocolate for my chocoholic wife and she LOVED them, specially the little balls with caramel. Well I guess I am sorted for Christmas now! Came very nicely packaged too.

August 30, 2022
Unprompted review

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