MemberDeals Reviews 

1,829
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform very easy to navigate, appreciating the smooth user experience for browsing various events, purchasing tickets, and securing travel arrangements. Many people also highlighted the amazing discounts available compared to standard retail rates, making it much simpler to save money on everyday purchases. However, some customers also noted recurring issues with unexpected service fees, hidden costs, and technical website errors during the online checkout process. Reviewers additionally mentioned that booking details sometimes changed unexpectedly or caused frustrating problems regarding strict cancellations, delayed confirmations, and hotel reservations.

What people talk about most

Price

Customers had ambiguous experiences with price, with some reporting great savings and discounted tickets for... See more

User experience

Users describe positive interactions with user_experience, highlighting that the website and app are very... See more

Website

People report ambiguous experiences with website, as opinions on navigation and pricing are deeply divided.... See more

Discount

Reviewers mention positive feedback about discount options, highlighting great savings and seamless... See more

Booking process

Reviewers highlight ambiguous experiences regarding the booking process. Many consumers report that the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GovX is a great place to get tickets and merchandise at a discounted cost, with no added fees. The only thing is I wish I could order based on the seating chart of the venue instead of ticket type.

Company replied

Rated 4 out of 5 stars

Easy online order. etickets were delivered immediately. But MemberDeals showed an “average retail price” of $14.95 but no actual redemption value. Absent any other info, I assumed the redemption value... See more

Company replied

Rated 4 out of 5 stars

Keep on getting error when trying to book hotel reservations specifically when submitting payment. Would get error saying reservation dates didn’t match search dates and price error. Had to try thre... See more

Company replied

Rated 4 out of 5 stars

It took me a couple of tries to narrow the search down to the location I wanted. Once that happened I found a very good hotel at a considerable discount.

Company replied


Company details

Written by the company

MemberDeals is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(1,829)

398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It’s not clear until after purchase…

It’s not clear until after purchase that the ticket has to be used by the same person

June 14, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Ticket usage requirements can vary depending on the specific product and provider. In some cases, tickets may be non-transferable and required to be used by the original guest, which may not always be fully clear until after purchase.
If you could please provide your order number, we’d be happy to review the details of your booking and confirm the applicable terms.
We look forward to assisting you further.

Rated 1 out of 5 stars

Definitely got up charged by hundreds…

Definitely got up charged by hundreds of dollars more than going through direct to the company. 1 out of 10 DO NOT RECOMMEND. They also have no way of giving you a better deal once you've already purchased it and then they still charge you a cancellation fee.

June 14, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Pricing for travel products can vary based on availability, timing, and supplier rates at the time of booking. We understand how frustrating it can feel to see differences when comparing options after purchase.
Additionally, changes or cancellations are subject to the terms and conditions set at the time of booking, which may include applicable fees. That said, we’d be happy to review your reservation in more detail.
Please provide your order number, and our team will take a closer look to ensure everything was processed correctly and see what options may be available.

Rated 1 out of 5 stars

The website couldn't process my…

The website couldn't process my payment, so I had to use the cumbersome PayPal method.

June 12, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for your feedback, and we’re sorry to hear about the difficulty you experienced during checkout.
Payment processing can occasionally vary depending on the payment method or system response at the time. We understand that having to switch to PayPal may not have been the most convenient option.
Please feel free to call us so we can assist you directly and help ensure a smoother experience moving forward. Our team will be happy to review what happened and address any concerns.
We appreciate your feedback and look forward to assisting you.

Rated 5 out of 5 stars

Quick and painless

The process wasn't only very easy but he prices was better.

June 12, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you and enjoy.

Rated 1 out of 5 stars

Unable to use a T-Mobile Promotional…

Unable to use a T-Mobile Promotional Credit Card on the Freakin T Mobile app. Really!!!

June 11, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We understand how frustrating it can be when a payment method, such as a promotional credit card, is not accepted as expected during checkout. In some cases, certain payment types may have restrictions depending on the platform or provider.
Please give us a call so we can look into this further with you and assist in finding a solution. Our team will be happy to help clarify what options are available.
We appreciate you bringing this to our attention and look forward to assisting you.

Rated 5 out of 5 stars

Easy

Easy, reasonable, and quick

June 11, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you and enjoy.

Rated 1 out of 5 stars

Warning: AAA MemberDeals Was More Expensive Than Buying Direct

I purchased Dollywood tickets through AAA MemberDeals because I assumed AAA members were getting a discounted rate. After purchasing, I discovered the exact same tickets were nearly $50 cheaper directly through Dollywood.

What disappointed me most was spending over an hour on the phone with customer service only to be told nothing could be done. No adjustment, no accommodation, and no concern that a member paid more through AAA than through the attraction itself.

My advice: always compare AAA MemberDeals prices with the vendor's website before purchasing. Don't assume a AAA deal is the best deal.

Very disappointing experience and not what I expected from a company that promotes member savings.

June 11, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We understand how disappointing it can be to find a price difference after purchase. Pricing for tickets can vary based on timing, availability, and supplier rates, and in some cases, direct suppliers may run promotions that differ from third-party offerings.
We also apologize for any frustration caused during your interaction with customer service. While adjustments are subject to the terms and conditions at the time of booking, we always want to ensure your concerns are properly reviewed.
Please feel free to call us or provide your order number, and we would be happy to take a closer look at your purchase and compare pricing details to see what options may be available.
We appreciate your feedback and hope to have the opportunity to assist you again.

Rated 5 out of 5 stars

Searching for the best accommodations…

Searching for the best accommodations in the historic district of Savannah, GA, was so easy. The prices were great, and checkout was a breeze.

June 10, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you and enjoy.

Rated 5 out of 5 stars

Great And Fast

June 10, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you and enjoy.

Rated 5 out of 5 stars

Fast and easy!!

June 10, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you and enjoy.

Rated 5 out of 5 stars

Super Membership

Easy to navigate, everything self exploratory, and I compared prices to Disney World, I saved $300+ with the membership on super! Highly recommend.

June 10, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you and enjoy.

Rated 4 out of 5 stars

Pretty straightforward except for…

Pretty straightforward except for payment part. You populated my credit card that I checked on - an AMEX card with correct last 4 digits - with rest of numbers including expiration date not mine. After two attempts, I had to manually put in my credit card info.

June 9, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you and enjoy.

Rated 3 out of 5 stars

Not a real discount

The "discount" price over 2 days jumped up significantly by over $300, as a discount website I expected the discount price to stay the same with the week of looking to booking.

June 9, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for your feedback, and we’re sorry to hear about your experience.
Pricing can fluctuate based on availability, demand, and supplier updates, which may result in changes between when you first view an offer and when you complete your booking. We understand how frustrating that can be.
Please give us a call or provide your order number, and we’ll be happy to review the details of your purchase with you and go over what occurred.
We appreciate your feedback and look forward to assisting you.

Rated 4 out of 5 stars

Appreciate that the prices were…

Appreciate that the prices were significantly lower than another online travel agent app. But purchasing through the app had been frustrating, It took at least two attempts to book two different hotels in the same transaction for both legs of this trip.

June 8, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for your feedback!
We’re glad to hear you found our pricing to be competitive compared to other travel sites. At the same time, we’re sorry to learn that the booking process was frustrating, especially when trying to reserve multiple hotels in one transaction.
We understand how important a smooth experience is, and your feedback helps us identify areas where we can improve. If you’d like, please feel free to call us or provide your order number, and we’d be happy to review your booking and assist further.
We appreciate your comments and hope to provide you with an even better experience next time.

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