MemberDeals Reviews 

1,826
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform very easy to navigate, appreciating the smooth user experience for browsing various events, purchasing tickets, and securing travel arrangements. Many people also highlighted the amazing discounts available compared to standard retail rates, making it much simpler to save money on everyday purchases. However, some customers also noted recurring issues with unexpected service fees, hidden costs, and technical website errors during the online checkout process. Reviewers additionally mentioned that booking details sometimes changed unexpectedly or caused frustrating problems regarding strict cancellations, delayed confirmations, and hotel reservations.

What people talk about most

Price

Customers had ambiguous experiences with price, with some reporting great savings and discounted tickets for... See more

User experience

Users describe positive interactions with user_experience, highlighting that the website and app are very... See more

Website

People report ambiguous experiences with website, as opinions on navigation and pricing are deeply divided.... See more

Discount

Reviewers mention positive feedback about discount options, highlighting great savings and seamless... See more

Booking process

Reviewers highlight ambiguous experiences regarding the booking process. Many consumers report that the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GovX is a great place to get tickets and merchandise at a discounted cost, with no added fees. The only thing is I wish I could order based on the seating chart of the venue instead of ticket type.

Company replied

Rated 4 out of 5 stars

Easy online order. etickets were delivered immediately. But MemberDeals showed an “average retail price” of $14.95 but no actual redemption value. Absent any other info, I assumed the redemption value... See more

Company replied

Rated 4 out of 5 stars

Keep on getting error when trying to book hotel reservations specifically when submitting payment. Would get error saying reservation dates didn’t match search dates and price error. Had to try thre... See more

Company replied

Rated 4 out of 5 stars

It took me a couple of tries to narrow the search down to the location I wanted. Once that happened I found a very good hotel at a considerable discount.

Company replied


Company details

Written by the company

MemberDeals is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(1,826)

394 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not worth it

It would be worth it if we were in charged a convenience fee by AMC in fact purchasing through AMC would’ve been a few dollars cheaper without that convenience fee.

July 15, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We're sorry to hear that your experience did not meet your expectations. Taxes and fees are disclosed during the checkout process, and in many cases our discounted ticket prices still result in savings compared to purchasing directly from the venue. While convenience fees may vary depending on the seller and ticket type, we strive to provide competitive pricing and valuable discounts for our members.
If you believe there was an issue with the pricing on your order, please provide your order number or give us a call so we can review the details and address your concerns. We appreciate your feedback and the opportunity to assist.

Rated 5 out of 5 stars

Easiest car booking ever!

SO easy to use! The whole process to book a car with my military discount took under 5 minutes. Everything was smooth and clear. No confusion. Won't hesitate to do this again and the discount was phenomenal. Almost half of what I was quoted without my veterans discount.

July 15, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the feedback and you as well. Thank you so much and enjoy!

Rated 5 out of 5 stars

Great

Great! Easy, Fast and cheaper than all the other travel sites.

Thank you

July 14, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you so much. Enjoy all the wonderful deals!

Rated 5 out of 5 stars

Great place

Great place! Tough for service dog families, but I sat in a food court area with the service dog and let the rest of the group explore. Totally worth it!

July 13, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate you and the feedback. Thank you and enjoy.

Rated 5 out of 5 stars

Simple

Simple, but thorough follow-through experience. I'm very satisfied by how easy it was to purchase tickets with a great discount from GOVX. I'll definitely return for future deals.

July 13, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you and enjoy.

Rated 5 out of 5 stars

EASE OF BOOKING

EASE OF BOOKING, PRICING, IT'S REALLY SIMPLE AND NOT STRESSFUL.

July 13, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you and enjoy.

Rated 4 out of 5 stars

A little confusing & misleading but…

A little confusing & misleading but great price!!!

July 13, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for your feedback! We're glad to hear you found a great price. We apologize if any part of the booking process was confusing or unclear. We're always looking for ways to improve the experience and make our pricing and checkout process easier to understand.
We appreciate you choosing Tickets At Work and hope to assist you again in the future!

Rated 2 out of 5 stars

Got wrong seats

Got wrong seats! discount for kids was not same seats as ours

July 8, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We're sorry to hear about the seating issue. Please provide us with your order number so we can review your purchase details.
In some cases, discounted child tickets are assigned from a different seating inventory than adult tickets, which can result in seats not being located together. We'd be happy to look into your order and see what options may be available.
We look forward to assisting you.

Rated 4 out of 5 stars

I just bought another year of…

I just bought another year of membership and I can’t tell if it was applied to the current membership that I had already to get another year past the expiration date of the current membership. If anyone actually reads this please advise.

July 11, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for reaching out. We do read and review all feedback, and we'd be happy to help clarify your membership status.
Please send us a private message with your membership details or account email address, and we can verify whether your recent purchase was applied as an extension to your current membership or processed separately.
We appreciate your continued membership and look forward to assisting you.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Got the fanciest hotel for a cheaper rate than any others.

July 10, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for the wonderful feedback! We're thrilled to hear you had an excellent experience and were able to book a fantastic hotel at a rate that beat the competition. Providing great value and helping our members create memorable trips is what we strive for every day.

Rated 1 out of 5 stars

The extra fees were not included until purchase was completed

The extra fees were not included until after I made my purchase. The deal was not better than the Hershey site. It was actually double the taxes and fees of the Hershey site!

July 10, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We're sorry to hear about your experience. Please provide us with your order number so we can review your purchase and pricing details.
Taxes and fees are displayed during the checkout process prior to final purchase, and pricing can vary based on availability, promotions, and supplier requirements. We'd like the opportunity to look into your specific booking and compare the details you referenced.
Once we receive your order number, we'll be happy to review the matter further.

Rated 1 out of 5 stars

I was unable to use the movie tickets…

I was unable to use the movie tickets that I purchased for a movie. I had to purchase additional tickets through another vendor.

July 10, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We're sorry to hear you were unable to use the movie tickets you purchased. Please call us or provide your order number so we can investigate what happened and review your purchase details.
We understand how frustrating it is to have to purchase additional tickets elsewhere, and we'd appreciate the opportunity to look into the issue and see how we can assist. We look forward to hearing from you.

Rated 1 out of 5 stars

I’m extremely disappointed with purchasing experience

UPDATE!!!! I am not sure how to respond to your comment. My order number is: 147630813

MY TICKETS ARE FOR TOMORROW, JULY 10TH. ANY EXPEDITED ASSISTANCE IS APPRECIATED!

I’m extremely disappointed with experience with Member Deals.

I purchased Broadway tickets for a birthday present and was given completely different tickets than once I had selected.

Once the payment was processed and the order confirmed, the system issued tickets for an entirely different location. I was placed in a row much further back and farther to edge of the theatre.

This feels like a bait and switch tactic. The product given to me was not the product promised at purchase.

I reached out via phone calls on July 2nd and July 7th, as well as emails sent on July 5th, 7th, and 8th with no resolution- just a run around that it would be looked into.

June 29, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Hello,
We apologize for the frustration you've experienced. Please provide us with your order number so we can review the details of your purchase and investigate the seating discrepancy you described.
We understand your concern regarding the ticket location you received and the multiple attempts you have made to contact us. Once we receive your order information, we will review the matter with our ticketing team and supplier to determine what occurred and what options may be available.
Thank you, and we look forward to assisting you.

Rated 1 out of 5 stars

Went here to get a deal on the water…

Went here to get a deal on the water park at American dream mall. We wanted tickets with an add on cabana. Could only get the tickets… no fast pass option or any other add ons and can’t add on anything on the official site without purchasing full price tickets!

July 9, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We apologize for your experience. Please provide us with your order number so we can review your purchase and determine what options may be available.
Some attractions and venues choose which ticket types, cabanas, Fast Passes, or other add-ons can be offered through third-party partners. As a result, certain upgrades may only be available directly through the venue and not through discounted ticket programs.
Once we receive your order number, we will be happy to review the details of your purchase and see if there were any available options that were not properly disclosed during the booking process.
Thank you, and we look forward to assisting you.

Rated 1 out of 5 stars

I had to process this order multiple…

I had to process this order multiple times for hours ! It was showing rooms that were unavailable after calling the hotel to understand why my payment wasn’t processing

July 8, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We apologize for the difficulty you experienced with your booking. Please give us a call so one of our sales agents can assist you further.
We understand how frustrating it can be to spend hours attempting to complete an order, only to find that the rooms displayed online were unavailable when you contacted the hotel. We'd like the opportunity to review what occurred and determine whether there were inventory or availability issues that impacted your booking experience.
Please contact us at your convenience, and our team will be happy to assi

Rated 5 out of 5 stars

Easy simple

Easy simple, better discount,
Thank you

July 8, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the kind feedback. Thank you and enjoy all the great deals.

Rated 5 out of 5 stars

I love that GovX is available to…

I love that GovX is available to provide discounts to veterans like me and public servants. I've used GovX a few times to purchase Washington Nationals tickets.

July 8, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the kind feedback. Thank you and enjoy all the great deals.

Rated 4 out of 5 stars

The pop ups made it difficult

The pop ups were a bit constant and made the whole experience more difficult and confusing

July 8, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Please call us and we will be more than happy to help you book if needed.

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