Memory Books Reviews 126

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Our memory book has just arrived and we couldn’t be happier with the end result. Our family adventure looks straight out of a travel brochure. Quality of the book is fantastic hardback covers and love... See more

Rated 5 out of 5 stars

I was absolutely amazed with this company, we was able to make a life story book for my daughter Ariya, from birth up until now, personalise it, change the layout, add pic, write personal quotes, its... See more

Rated 5 out of 5 stars

Great site for creating a family history book. I was able to combine stories, facts, photos, certificates and the all important tree itself. I was struggling to find a platform which was easy to use a... See more

Rated 5 out of 5 stars

Absolutely love it. It's so wonderful to have a hard copy of Mums' memories in a book with all those photos that have been sitting in old albums and her computer, really touching to see it all toget... See more

Company details

  1. Book Publisher

Written by the company

We help you preserve your memories in a beautiful book


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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Rated 5 out of 5 stars

I crafted a beautiful book in memory of…

I crafted a beautiful book in memory of my late husband. Initially, arranging the images and text was somewhat challenging since I'm not very experienced, but I figured it out over time. The quality is exceptional, and the final product matches the preview perfectly, which was a helpful reference throughout the process. I'm truly grateful.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased with the memory book

Really pleased with the memory book for my dad’90th birthday.
I was worried it wouldn’t arrive in time, but communication from Memory Books was excellent. They responded quickly, and were very helpful. Thank you.

October 17, 2025
Rated 5 out of 5 stars

This is the second time I have ordered…

This is the second time I have ordered a memory book for a colleague leaving my company. The website is so easy to use, and the end result is fantastic quality and both recipients have loved it as a memento.

July 18, 2025
Rated 5 out of 5 stars

Excellent customer service and a great little product

On balance, this company gets five stars.
I ordered two books for the Christmas deadline, in a bit of a rush. Unfortunately one of the books was sent back to the printers due to poor quality and did not arrive on time. I would like to see a bit more on the communication front as once submitted there wasn't a confirmed date, just a status of "processing" on the website.
However, when I emailed to query what had happened to the book I received a very quick reply, an explanation and offer of a refund if it did not arrive on time.
The quality of the books are good and match the resolution of the photos I submitted. Creating a customised format using their editor was also very easy once I got the hang of it.
Excellent customer service and a great little product.

December 9, 2024
Rated 5 out of 5 stars

Superb quality product

Great company .
I used it to create a beautiful memory book for my granddaughter. The printed quality was superb. I will be using them again very soon as I now have another granddaughter. 😊

May 30, 2024
Rated 3 out of 5 stars

Beautiful book

Book was beautiful and arrived within the advised time scale. Was really difficult to contact the webpage though - tried twice and didn't receive an answer. Didn't get a confirmatory email. Started to think it was a scam but fortunately book arrived and was perfect

April 11, 2024
Memory Books logo

Reply from Memory Books

Sarah I am sorry you had this experience. We try and make it as easy as possible for customers to get in touch with both an email address on our Contact Us page and a Contact Form. Both are working fine and we have answered all queries within 24 hours. We got both your 1st query and your 2nd asking us not to change anything. Clare replied “Just to acknowledge your email and confirm I am not changing anything 😊”. I wonder if our reply went to your Spam folder?

Rated 5 out of 5 stars

A book about my beloved late husband

The book I made to remember my recently deceased husband is beautiful. I am no expert and at first I found the placing of photos and text a bit tricky but got the hang of it eventually. The quality is first class and everything looks exactly as it did in the preview which is a great way to check how it’s going.
Thank you

February 15, 2024
Rated 5 out of 5 stars

Book was lovely

Book was lovely. Took a bit of time to work out how to do it all nut well worth it in the end. very reasonable price. My friend was very pleased with hers.

August 2, 2023
Rated 5 out of 5 stars

Brilliant product and service

I have now created three memory books using memory-books and have been thrilled how they all turned out. The website is easy to use and the pre loaded page layouts are fantastic and make the process so much easier. On the odd occasion I had to contact the website asking for help the response was always very swift and constructive. The quality of the books once they were printed was very good and all the recipients were thrilled with them. I highly recommend!!

March 31, 2023
Unprompted review

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