Thanks for making me Happy! Ordered an 18 × 12 frame for a favourite old photo i recently had printed. Little bit anxious about whether it was going to fit properly...could not believe how PERFECTLY... See more
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Absolutely dreadful - Ordered a frame and it arrived with broken glass - no sticker on the box to indicate it was fragile. Sent 3 messages to ask for assistance and no reply to any - Would not recomm... See more
Item arrived damaged, not packed adequately enough. Tried contacting via email but no response Review edited after they got in touch and replaced broken glass, all good
Ordered 2 wooden frames and multiple photos from here. Frames are good, suitably well boxed, courier good. The photos, on the other hand - terrible. Many were printed in the wrong orientation, meaning... See more
Company details
Information provided by various external sources
Display your cherished memories. Buy beautiful decorative, vintage, antique, shabby chic, rustic, wood or box style picture frames and photo frames.
Contact info
unit 12 the io centre, sg1 2bd, stevenage, United Kingdom
- 01438315812
- info@memory-box.co.uk
- memory-box.co.uk
2.9
Average
3K reviews
Replied to 5% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality product, good value for money
Speedy delivery, quality product that gives excellent value for money. Wide choice of styles and colours available in all sizes
June 26, 2022
Good and efficient service
June 24, 2022
Ordered the size I needed,and got the…
Ordered the size I needed,and got the very size I wanted.A1 service.
June 21, 2022
Very good item and fzst delivery
June 20, 2022
Good Product, Shame About The Service…
Good product, shame about the overall service.
One item missing from the original order, communication from Memory Box was poor, and unable to contact them via the Telephone Number, Online Chat, WhatsApp or Email.
June 18, 2022
Excellent service and product
Excellent service and product. Quick delivery and well packaged.
Many thanks
June 15, 2022
Product was delivered to the wrong address
Product was delivered to the wrong address. Contacted customer service through phone, email, Facebook Messenger, WhatsApp and online chat but no response. This site could be a scam to take your money. Do not buy from Memory Box.
June 15, 2022
Looks great and arrived well packaged
Looks great and arrived well packaged. Great product
June 11, 2022
Beautiful large picture/photo frame
I purchased this large wooden frame for a poster I bought at a craft fair and was absolutely delighted. It was extremely well packaged and arrived in perfect condition.
June 10, 2022
Memory Box is my go-to for feames
Have ordered previously so Memory Box were a definite’go-to’. Great choice of frame styles, I opted for a rustic grey wash frame which shows off my painting perfectly! Well packaged and fairly quick delivery.
June 10, 2022
Very happy with the photo frame that I ordered.
Very happy with the photo frame that I ordered. It was carefully packed and arrived safely. Would use this company again.
June 10, 2022
Order took over 4 weeks to arrive and…
Order took over 4 weeks to arrive and customer service was useless. When it eventually arrived the frames were OK.
June 9, 2022
As described and perfect size 👍
June 9, 2022
Quick and efficient
Quick and efficient, really happy with the product, high quality, will use again!
June 8, 2022
Delivery didn’t arrive
Delivery didn’t arrive, I’ve called 3 times and none has ever called me back to sort this out
June 8, 2022
Photo frames
Photo frames I am really happy with these photo frames can’t wait to use them once we decorate
June 6, 2022
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