Thanks for making me Happy! Ordered an 18 × 12 frame for a favourite old photo i recently had printed. Little bit anxious about whether it was going to fit properly...could not believe how PERFECTLY... See more
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Absolutely dreadful - Ordered a frame and it arrived with broken glass - no sticker on the box to indicate it was fragile. Sent 3 messages to ask for assistance and no reply to any - Would not recomm... See more
Item arrived damaged, not packed adequately enough. Tried contacting via email but no response Review edited after they got in touch and replaced broken glass, all good
Ordered 2 wooden frames and multiple photos from here. Frames are good, suitably well boxed, courier good. The photos, on the other hand - terrible. Many were printed in the wrong orientation, meaning... See more
Company details
Information provided by various external sources
Display your cherished memories. Buy beautiful decorative, vintage, antique, shabby chic, rustic, wood or box style picture frames and photo frames.
Contact info
unit 12 the io centre, sg1 2bd, stevenage, United Kingdom
- 01438315812
- info@memory-box.co.uk
- memory-box.co.uk
2.9
Average
3K reviews
Replied to 5% of negative reviews
Typically replies within 24 hours
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bad packing terrible customer service bad price
bad packing, mega overpriced 65 quid including delivery (i found same frame for 26£) , frame is very loose and scratched all on back .i now have to bodge it .. . i contacted them 3 times never got a response.. i also awaited for them to reopen after holiday of 2 weeks. to order so was even more disappointed .. will go out my way to not use again .. even via amazon.. i buy alot of frames.. there loss..
September 7, 2022
Don’t recommend
Very flimsy and not very well made. The first frame arrived broken which has been replaced but packaging was rubbish.
Bought cheaper frames from elsewhere but wanted something other than the usual colours available in shops
October 3, 2022
Where is it?!
The first frame was broken. The glass was completely smashed and the frame broken. I sent photos of the damage and was told a new frame was in the post, weeks later I was told that frame had gone missing. Now, a third frame is in the post but we've yet to receive it!
October 3, 2022
All my picture frames were damaged.
August 29, 2022
Picture frame
The picture frame arrived 3 days earlier than expected which was excellent. I really like the frame as well. Well done
September 25, 2022
Poor all round.
Very long delivery, poor quality (open gap on one corner), expensive. Impossible to contact by phone, no responses from web page or WhatsApp. Disappointed.
September 23, 2022
Very pleased with the quality of the…
Very pleased with the quality of the frames. Could definitely recommend.
September 22, 2022
Great Value
As ever, quick service, great value frames. Always get my frames from Memory Box.
September 19, 2022
Great customer service and lovely product.
My Memory Box order was great - when a problem arose with the courier they handled it very quickly - great service - thank you.
September 17, 2022
Item never arrived however email…
Item never arrived however email response was swift
September 15, 2022
Delivered damaged...AGAIN.
Unfortunately, once again I got a product that arrived damaged. It was obviously wrapped in bubble wrap and put in it's packaging damaged. It's a picture frame, the same as the last damaged one I got.
100% failure rate ...that's impressive for all the wrong reasons, and worst of all ..it was sent out damaged. What a shower of sh...
September 9, 2022
Unprompted review
Good product
Good product, quickly delivered.Top quality service.Will recommend and definitely use again.
July 25, 2022
Awful.
Awful. Delivery date passed, got in touch took ages to reply “sorry for delay, sending out now”. Weeks after still no product, got back in touch and no further reply except a request to “review my experience”. Asked for a refund
August 22, 2022
Very prompt service.
August 16, 2022
wrong color has been delivered
wrong color has been delivered. I ordered wood but most of the frame is black which you don't see on the pictures showing the wood colour. it's been 1 month + that I am trying to return the frame and customer service is being really slow with me. Keep asking questions and I am still unsure if they agree to take it back or not.
August 14, 2022
DO NOT BUY FROM THIS WEBSITE!!
DO NOT BUY FROM THIS WEBSITE!!! i know theres some ''good reviews'' but please read the bad ones. so many people got stolen their money, the custom service is non-existent. how funny that they responded within an hour when i needed to change my delivery method but when i tried contacting them about my order that never appeared at my door they suddendly disappeared from this universe. after 6 months i still havent recieved my order and never will, thankfully i got refunded by my bank after multiple tries but PLEASE STAY AWAY FROM MEMORY BOX
August 11, 2022
Unprompted review
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