Menina Amsterdam Reviews 272

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Terrible quality and customer service! They only offer 30 day guarantee, which shows they don't trust their own product. Now I know why. After 33 days, I found out a diamond was missing and I had to... See more

Company replied

Rated 5 out of 5 stars

Have bought two rings with Menina already and very happy with quality and the state of both pieces. It might be helpful to provide a bit more information about the history of particular pieces, where... See more

Company replied

Rated 5 out of 5 stars

I have been wanting to buy a vintage ring for my birthday and have been eyeing a lot of jewelers, i chose Menina because they are easy to talk to, responded right away on my questions as well. They ha... See more

Company replied

Rated 5 out of 5 stars

Super responsive on Instagram messages, very friendly and helpful. The ring looks absolutely gorgeous (got the Alize from the Antwerp Collection) and the size is perfect. I will keep an eye on Menina'... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

Vintage jewellery from around the world begins a new chapter in your hands thanks to Menina Amsterdam. A girls dreams coming true ❤️


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

272 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Terrible quality and customer service

Terrible quality and customer service! They only offer 30 day guarantee, which shows they don't trust their own product. Now I know why. After 33 days, I found out a diamond was missing and I had to pay for repairs.

Awful service, would never recommend ordering here.

December 18, 2023
Unprompted review
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Reply from Menina Amsterdam


Good afternoon,

Thank you for your review. We at Menina would like to continue to improve our service therefore we take negative reviews very serious (fortunately there are very few). We are very sorry to read that you are disappointed with our service. We would like to respond to a few matters as we believe this needs some more context.

In the event of a broken ring outside the warranty period, we are happy to help you find the best solution. After brief email contact, we agreed that the cause of the lost stone had to be determined by our goldsmith. If this would have been due to a quality error, we would of course have solved this for you free of charge. The investigation by our goldsmith showed that the cause of the damage had nothing to do with quality. Despite this and the fact that your ring was out of warranty, we proposed to share the costs. We have done our utmost to offer you the best service possible. We are therefore very sorry to read in a review that you experienced this differently.

Fortunately, the ring was quickly repaired and is shining brighter than ever before. Hopefully you will enjoy her brilliance for generations to come!

Menina Amsterdam Support.

Rated 5 out of 5 stars

Fast and friendly service

Fast and friendly service. Personal call to ensure the payment details were correct. Lovely (and funny) note included with the ring. And of course my wife loves the ring itself, so all around very happy.

April 23, 2023
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Reply from Menina Amsterdam

Wauw, thank you for your amazing review! 🥰

Rated 5 out of 5 stars

It looked exactly as on the picture and…

It looked exactly as on the picture and its stunning. I love the earrings and it was delivered the next day! Really good service and value for money :)

April 10, 2023
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Reply from Menina Amsterdam

We are glad to hear that you are so happy with your purchase! Thank you for your review.🥰

Rated 5 out of 5 stars

Everything it’s amazing

Everything it’s amazing. I have some precious items from Menina Amsterdam and all of them are fantastic. I’m looking forward to receiving my last purchase!

March 29, 2023
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Reply from Menina Amsterdam

Thank you for your great review! Your purchase will soon be with you!❤️

Rated 4 out of 5 stars

The ring is super nice

The ring is super nice, its perfect. The delivery wasn't done and I had to pick it up at a point. Plus the ring box broke after opening.

March 8, 2023
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Reply from Menina Amsterdam

Thank you for your review! What a pity that the delivery was not done correctly, we will make a note about this at PostNL. Would you like to receive a new ring box?

Rated 5 out of 5 stars

10/10

Bought my first-ever vintage diamond earrings and they are GORGEOUS. I received the package within 3 days and I am so in love!!! So glad I found MENINA. Next on my list, is a ring to match. Thank you MENINA team, I am over the moon!

March 5, 2023
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Reply from Menina Amsterdam

We are so glad your are happy with your earrings! Enjoy them. Thank you for your amazing review!

Rated 5 out of 5 stars

Have bought two rings with Menina…

Have bought two rings with Menina already and very happy with quality and the state of both pieces. It might be helpful to provide a bit more information about the history of particular pieces, where possible. Thanks a lot anyway!

January 30, 2023
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Reply from Menina Amsterdam

We are glad to see that you are so happy with your rings! Thank you for the advice it is very helpful. 🥰

Rated 5 out of 5 stars

Great service and great ring

Super responsive on Instagram messages, very friendly and helpful. The ring looks absolutely gorgeous (got the Alize from the Antwerp Collection) and the size is perfect. I will keep an eye on Menina's jewelry from now on, it's worth it.

February 8, 2023
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Reply from Menina Amsterdam

Wauw, thank you for your amazing review! We are always happy to answer all of your questions.🥰

Rated 5 out of 5 stars

Fantastic!

Secure, fast and superfriendly service. And of course jewelry to die for :)

December 7, 2022
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Reply from Menina Amsterdam

It's amazing to hear that you are happy with our service and our jewelry! 🥰 Thankyou for you review!

Rated 5 out of 5 stars

Amazing jewels and reliable company

I bought a beautiful vintage ring from Menina and I am so happy with it. The ring is exactly like in the pictures (actually even more beautiful when wore) and I experienced the most amazing customer service experience.
I wrote them on Instagram to get some information and they were always super fast in answering and always helpful. I also forgot to use the midseasonsale discount when I bought my ring and I simply sent a message. In a couple of day I got refunded for the difference. The delivery was also very well arranged. The package came on time and I had to sign the receipt. Immediately after I got an email that the ring was delivered. The jewels are extremely beautiful and the service impeccable. I think I will buy something again very soon.

November 2, 2022
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Reply from Menina Amsterdam

It's amazing to hear that you are happy with your beautiful ring 🥰 Thankyou for you review!

Rated 5 out of 5 stars

Had a really lovely time buying from…

Had a really lovely time buying from Menina. I preordered, but due to being out of town I had them wait to ship. It shipped out exactly when I asked, and I love my ring. Which is also a perfect fit.

August 6, 2022
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Reply from Menina Amsterdam

Thankyou for your review!

Rated 5 out of 5 stars

Very quick response time

Very quick response time! I was able to get my ring before the drop by sending a DM on instagram. The ring was delivered quickly. It's so beautiful! I can't stop looking at it. Amazing quality!

April 23, 2022
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Reply from Menina Amsterdam

Wow, what a warm compliments, thank you so much Jessica! Enjoy Nanne 💓

Rated 5 out of 5 stars

Amazing shopping with them

Amazing shopping with them, order came super fast and I am very happy either the customer service and the jewellery

March 6, 2022
Unprompted review
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Reply from Menina Amsterdam

Dankjewel voor je review!

Rated 5 out of 5 stars

The ring was gorgeous

The ring was gorgeous, the details of the ring were flawless and the resizing was perfectly done.
I had a problem with applying the correct size for the resizing and I didn’t notice( The resizing was chosen to be the actual size of the ring), but less than an hour after placing my order they called me and clarified the details and the great thing was that I ended up choosing a different size with their help which was perfect.

The customer service is impeccable!

November 24, 2021
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Reply from Menina Amsterdam

Thank you so much for your review, Noel! We're happy to hear you had such a great experience with us. Enjoy your beautiful ring! :-) Love, Team Menina

Rated 5 out of 5 stars

I recommend this company

Beautiful ring, fast shipping and nicely wrapped. Just excellent. If you see a ring you like, don't hesitate! It is worth it.

September 23, 2021
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Reply from Menina Amsterdam

Thank you very much Ingrid!

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