Extremely Disappointing Experience - Suspect Tracking & No Communication
I am writing to share my deeply frustrating experience with Menina Step. I placed an order on June 16, 2025, and received immediate payment confirmation.
Shortly after, I received a shipping confirmation email stating my parcel was sent via NACEX logistics with tracking number. This was confusing, as meninastep website explicitly stated TXT/FEDEX as the shipping method.
The main issue, however, is the tracking information itself. The provided NACEX tracking link only worked on the day I received the email, showing a status of "electronically entered." Since then, the link is dead, and entering the tracking number on the NACEX website consistently returns: "There are no delivery notes entered into the system that comply with the specified criteria. Please consult your nearest Nacex franchise office." Adding to my concern, the tracking number provided is an 8-digit number, while NACEX's standard parcel numbers are typically 10 digits long. This strongly suggests the number is invalid or incorrect.
I have attempted to contact Menina Step customer service twice via email (first two days ago, and again just recently) and have received absolutely no response. I also contacted NACEX, but they cannot track an invalid number.
At this point, I have no functional way to track my order, nor have I received any communication from Menina Step to clarify this concerning situation. This lack of transparency and customer support is unacceptable. I am now extremely worried about the legitimacy of this shipment and whether I will ever receive the shoes I paid for.
I sincerely hope this issue is resolved immediately, either with a valid tracking number and prompt delivery or a full refund. As it stands, I cannot recommend this shop based on this highly negative experience.