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Menopause Care Reviews 

357
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that medical professionals listen carefully, provide unhurried and thorough consultations, and offer genuinely personalized advice that makes them feel truly supported during a challenging life stage. Consumers consistently appreciate the efficient booking process, the ease of arranging appointments, and the compassionate communication received from the helpful patient care team. However, some people mentioned that certain medication options had unexpected limitations or caused uncomfortable side effects during their treatment journey. A few reviewers noted restrictions regarding prescription plans or found that specific medical options did not fully match their dietary or personal requirements.

What people talk about most

Staff

Customers shared immense satisfaction with the staff, frequently highlighting that practitioners listened... See more

Service

People report high satisfaction with the service, highlighting that appointments are never rushed and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that online appointments are easy to... See more

User experience

Clients share positive opinions on user experience, highlighting how everything is easily laid out from... See more

Product

Reviewers highlight ambiguous aspects of product, as experiences with treatments vary greatly. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A brilliant service that menopause care offer. The time for the appointment is brilliant as your story is listened to, and then a plan laid out (with back ups of things don’t quite go to plan!). Wor... See more

Company replied

Rated 5 out of 5 stars

Finally a doctor who listened, validated and even diagnosed other issues I'd been having for years. Not rushed, not trying to get extra money. If you're considering using Menopause Care I would defini... See more

Company replied

Rated 5 out of 5 stars

After an initial assessment I scheduled an appointment with one of the doctor specialists. I felt listened to with empathy at last. My GP did not support my request for HRT because of my age and... See more

Company replied

Rated 5 out of 5 stars

I could be more please with my appointment with Dr Nightingale. This was the best decision I’ve ever made concerning my health. Dr Nightingale Listened very carefully and also taught me a lot. I am so... See more


Company details

  1. Women's Health Clinic
  2. also in
  3. Doctor
  4. Local Medical Service
  5. Medical Center
  6. Medical Group
  7. Wellness Center

Written by the company

Founded by Dr Naomi Potter, co-author of award winning 'Menopausing' with Davina McCall. We are a team of Menopause Specialist Doctors passionate about providing evidence based, holistic perimenopause, PMS, weight management and menopause care. We see patients via both online appointments and we have a face to face in clinic in London locations, plus Sheffield, Glasgow, Colchester, Wilmslow and Durham. All our doctors are British Menopause Society registered. In addition to their expertise in treating menopause. In addition they have special interest in Histamine, POI, PMS, PMDD, Anxiety, Migraine, Breast cancer, Thyroid disease, nutrition, lifestyle, weight loss including GLP1 medication (Mounjaro, Wegovy Ozempic) all in relation to hormone changes. We use body identical hormone therapy as recommended as gold standard therapy by the British Menopause Society. We are CQC registered so you can be reassured we are practicing according to guidelines for safety and efficacy. You can be seen in the comfort of your own home without the need for a referral. After your consultation you can expect a prescription to be couriered to you at home and we then provide ongoing care as much as you require. We also offer allied serviced in the form of a dietitian, nutritionist CBT , hypnotherapy and sleep therapy. Please visit our website for more information as well as a free comprehensive guide to menopause.


Contact info

Promotion box for Menopause Care

Women's Health Clinic

Menopause, Perimenopause, PMS, Histamine, Weight Loss Injections

4.8

Excellent

TrustScore 5 out of 5

357 reviews

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(357)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best care I could wish for

The best thing I ever did was to book an appointment with menopause care, since then I feel heard, all my menopause symptoms are understood and dealt with. I am Very grateful to Dr Nicola Stewart and all the team for all the care and for making me feel like myself again. If you think you might be in perimenopause you probably are so don’t hesitate and book an appointment. Perimenopause begins earlier than you might think and you are not “depressed “ or “emotional” your hormones are all over the place and need replacing and sadly our GP’s don’t have enough training or time to deal with us.

November 28, 2025
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Reply from Menopause Care

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you felt listened to and supported and that your symptoms are now better understood and managed. Thank you for recommending Menopause Care

Rated 5 out of 5 stars

Brilliant service worth every penny

Brilliant service and honestly worth every penny after some tweaks to my spending I made space for it… I’m 100% worth it! . Both Doctors iv seen have been super knowledgeable and very understanding with the frustrations. Totally changed up my HRT after it seemed to stop working. I’m now much happier and at a level that’s working form me again.

November 17, 2025
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Reply from Menopause Care

Thank you so much for sharing your experience. We are delighted you felt supported and understood, and that the adjustments to your treatment have helped you feel happier and back to a level that works for you.

Rated 5 out of 5 stars

Great service / excellent in-depth…

Great service / excellent in-depth advice and great customer service

November 24, 2025
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Reply from Menopause Care

Thank you for your feedback. We are pleased you received the experience you hope for, and that our customer service was great, always good to hear.

Rated 2 out of 5 stars

Wouldn't return.

My appointment was brilliant, however customer service is abysmal.

I had issues previously trying to get blood tests results, this took several emails and frustrating 'we don't know' phone calls. It turned out that some had actually been missed.

One mistake is fair enough, but I am now trying to contact about payments being deducted, a simple query. After my last waste of time making several phone calls, I thought I would WhatsApp as advised on the website. Over a week later, 2 WhatsApp, 2 emails, not a sniff of a response.

I would not use the service again.

December 1, 2025
Unprompted review
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Reply from Menopause Care

Thank you for taking the time to share this feedback. We are genuinely sorry for the frustration you experienced with our customer service, particularly around test results and communication regarding payments. That’s not the standard we aim to provide, and we understand how disappointing this must have been, especially after a positive clinical appointment. Your comments have been taken seriously and will be used to help us improve our processes and responsiveness.

Rated 5 out of 5 stars

First of all I wanted to thank Jane…

First of all I wanted to thank Jane James for the amazing work she is doing, during my discovery call she was supportive and listened with no judgement and still showed a gentle element of humour which was much needed. My call with Dr Molly Anderson was again so informative and she explained everything clearly. For someone who has battled for 3 years seeing 2 different private Dr’s I was not sure what to expect. I would totally recommend the service to all women even at the start of your perimenopause journey right through to menopause. Don’t suffer in silence.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing menopause mentoring service

I wish Jane lived around the corner from me so we could be friends. I don’t know what I would have done without her knowledge, guidance, shared experience, honesty and kindness. It’s not a pretty time of life for a lot us, and Jane provides such reassurance when you really need it. I wouldn’t hesitate to recommend using this service. It’s worth every penny.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

I would certainly recommend talking with Dr Eloise regardless of one's age.

Dr Eloise Elphinstone is very inquisitive and has taken a long time to understand my personal circumstances. I felt listened to and understood. I also felt Dr Eloise has provided me with reassuarance and has taken a great care to explain to me the pros and cons behind the choosen solution. I would certainly recommend talking with Dr Eloise regardless of one's age.

November 12, 2025
Rated 5 out of 5 stars

Speedy, thorough and expert information!

I was able to make an appointment quickly, within a week! My 45 minute long zoom appointment was thorough and very informative. And the doctor forwarded recommendations and prescriptions to my NHS GP so that I can access what I need through the NHS. Thank you very much for a very good service all-round.

November 5, 2025
Rated 5 out of 5 stars

Absolutely 100% recommend this clinic

Absolutely 100% recommend this clinic, they have been superb in my experience. Very quick delivery’s of blood tests and prescriptions! My clinician Alice was amazing very kind and understanding, also willing to listen to my suggestions for treatment plan :)

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience.

Fantastic experience!
Having spent 25 years suffering menopausal symptoms with HRT patches or gell making very little difference.
It was reassuring to finally speak to a Dr. who was incredibly knowledgeable, had time to listen to my history & willing to explore alternatives to HRT.
Thank you so much.

November 7, 2025
Rated 5 out of 5 stars

Dr Laura Cawley was excellent!

This was my second appointment with Dr Cawley at Menopause Care - her caring manner and expertise were excellent and hugely appreciated after years of struggling with my symptoms. After speaking with Dr Cawley - who laid out all my treatment options clearly and sympathetically - I feel much better and more confident that I don't have to struggle on with my symptoms. Would highly recommend this doctor!

October 20, 2025
Unprompted review

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