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Mentalabs Reviews 1,024

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TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 902 reviews, reviewers had a great experience with this company. Customers generally find the tests well-organized, easy to take, and insightful, with clear and thought-provoking questions that help them understand themselves better. Many people appreciate the engaging content and the straightforward nature of the questions, making the overall experience enjoyable and helpful. However, some people were dissatisfied with the payment process and pricing, noting that the cost for results or subscriptions was not clearly communicated upfront. Reviewers mentioned unexpected charges for subscriptions after paying a small initial fee for test results, leading to frustration and issues with refunds. A few other people also felt that the website sometimes had loading issues or problems accessing results.

What people talk about most

User experience

People report positive experiences with the user experience. Many reviewers found the tests fast, insightful,... See more

Payment

Reviewers highlight negative aspects of payment. Many customers express frustration and dissatisfaction with... See more

Price

Consumers express significant dissatisfaction with the pricing structure, citing a lack of transparency. Many... See more

Subscription

Users describe negative interactions with subscription. Many reviewers report being automatically signed up... See more

Website

Customers had ambiguous experiences with the website. Many found it easy to navigate and understand, with... See more

Reviews shaping this summary

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Misleading practices

I feel I was tricked into a subscription for over $40. I thought I was paying for a test result only for $1.95. Needless to say I was shocked at a charge for $39.95 saying it was an end of a 3 day trial. Very misleading. I have not used the site since. I feel I just threw away over $40. But thank you. I will never fall for a scam like this again. Shame on you. If you have to mislead people to get customers, that says a lot about your company. I have filed a complaint with BBB.

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

legalized scamming!

I normally never leave reviews but this genuinely annoyed me.
I took this “FREE ADHD TEST” just out of curiosity, like I’m pretty sure most people do. Nobody is trying to professionally diagnose themselves from some random website 😭
So you spend all that time answering 98 QUESTIONS, and only at the very end they ask you to pay 1 euro. Which obviously makes it look like a one-time thing, because why would anyone expect a subscription from something advertised as FREE?
Then later you realize it automatically starts some trial/subscription situation.
And yes, technically they mention it somewhere, but what they DON’T properly tell you is that getting a refund is basically impossible once you’ve viewed your results, because that counts as “using the service.”
So what exactly were people paying for then ??????
The whole thing just feels super misleading and intentionally designed that way. Very weird business practices honestly.

May 9, 2026
Unprompted review

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